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Remote It Support Technician Jobs in Erie, PA (NOW HIRING)

CompTIA A+ Tutor

Erie, PA · Remote

$40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

... information to CES field technicians to support quick resolution of unit outages * Assist with ... Remote operation of power plant facilities Physical Requirements/Work Environment: * The incumbent ...

Dayforce HCM Administrator

Erie, PA · On-site +1

$82K - $90K/yr

Remote (Pennsylvania) Assignment Type: Direct Hire Pay: $82,000 - $90,000 annually Work Schedule ... Act as a liaison between HR, IT, Finance, and Payroll to align system capabilities with operational ...

We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus ... Track, document, and retrieve information in databases * Offer additional products and/or services ...

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Remote It Support Technician information

See Erie, PA salary details

$13

$24

$35

How much do remote it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote it support technician in Erie, PA is $24.29, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.50 per hour, depending on experience, location, and employer.

What Does a Remote IT Support Technician Do?

A remote IT support technician works from home to assist a business with software, hardware, computer systems, and networks. You typically answer questions from network or computer users over the phone or via the internet. Your duties include helping these employees or customers troubleshoot technical problems. During a support call or chat, you get information from the customer, define the issue, and provide a solution. Some remote IT support technicians have further maintenance responsibilities. For example, you may update software, communicate with employees to notify them of changes, and set up access for new workers.

What are the key skills and qualifications needed to thrive as a Remote IT Support Technician, and why are they important?

To thrive as a Remote IT Support Technician, you need strong problem-solving skills, knowledge of computer hardware and software, and a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools, ticketing systems, and network troubleshooting applications is typically required. Exceptional communication, patience, and customer service skills help technicians effectively resolve user issues remotely. These skills ensure efficient technical support, minimize downtime, and maintain user satisfaction in a distributed work environment.

What are some common challenges faced by Remote IT Support Technicians and how can they be managed effectively?

Remote IT Support Technicians often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating technical solutions clearly to users with varying levels of tech proficiency. To manage these challenges, technicians rely on robust remote access tools, clear documentation, and effective communication skills. Staying organized and continuously updating technical knowledge also helps in providing prompt, efficient support and maintaining a positive user experience.

What is a Remote IT Support Technician?

A Remote IT Support Technician is a professional who provides technical assistance and troubleshooting services to users and organizations from a remote location. They help resolve hardware, software, and network issues by communicating with clients via phone, email, or remote desktop tools. Their responsibilities often include installing software, diagnosing and repairing technical problems, and guiding users through solutions. These technicians play a crucial role in maintaining the IT infrastructure and ensuring minimal downtime without having to be physically present on-site.

What is the difference between Remote It Support Technician vs Help Desk Technician?

AspectRemote It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT, Microsoft Certified
Work EnvironmentRemote, client sites, or officeHelp desk, call center, or remote
Industry UsageIT services, tech support companiesIT support, customer service
Search IntentRemote IT support roles, technical troubleshootingHelp desk jobs, technical support

The main difference between a Remote It Support Technician and a Help Desk Technician lies in their scope and work environment. Remote It Support Technicians often handle complex technical issues remotely and may work in various settings, while Help Desk Technicians typically focus on initial support and troubleshooting via phone or chat. Both roles require similar certifications and are essential in IT support industries.

What are the most commonly searched types of It Support Technician jobs in Erie, PA? The most popular types of It Support Technician jobs in Erie, PA are:
What are popular job titles related to Remote It Support Technician jobs in Erie, PA? For Remote It Support Technician jobs in Erie, PA, the most frequently searched job titles are:
What job categories do people searching Remote It Support Technician jobs in Erie, PA look for? The top searched job categories for Remote It Support Technician jobs in Erie, PA are:
What cities near Erie, PA are hiring for Remote It Support Technician jobs? Cities near Erie, PA with the most Remote It Support Technician job openings:
Infographic showing various Remote It Support Technician job openings in Erie, PA as of May 2026, with employment types broken down into 66% Full Time, 21% Part Time, and 13% Contract. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $50,518 per year, or $24.3 per hour.

Project Coordinator, IT Infrastructure

World Wide Technology

Erie, PA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


World Wide Technology rating

7.7

Company rating: 7.7 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

77th of 204 rated it services


Job description

Eligible Work Locations: Remote - Nationwide, United States


Project Coordinator, IT Infrastructure

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the PMO?

As a Project Coordinator, you will be working on exciting infrastructure driven projects for Fortune 500 customers across all verticals. Our global infrastructure planning and deployment services deliver thousands of projects each year. From employing our methodologies at hundreds of sites to leveraging complete enterprise design services, customers trust our infrastructure experts to assess the technology they have today and design the solutions they need for tomorrow.

Responsibilities:

  • Tracking and understanding documentation deliverables for multiple small IT projects
  • Gather documentation from the customer
  • Assist with or manage the oversight of all aspects of project life cycle to include initiation, planning, execution, controlling and closing; taking project through final implementation
  • Ability to develop and maintain relationships with internal & external stakeholders
  • Demonstrated skill with Microsoft Excel
  • General understanding of project scope, and objectives
  • Basic understanding of project team roles and functions to effectively assist in coordinating activities/tasks
  • Follow best practices and ensure that requirements are met and documented
  • Document project risks, assumptions, and constraints and aid in implementing approved actions and workarounds designed to mitigate project risk events
  • Monitor status of all identified risks in order to minimize the impact of the risks on the project
  • Financial management of project budgets to ensure all budgets, forecasts and costs are measured, tracked and reported for project success
  • Use appropriate tools and techniques to identify and quantify variances
  • Document measurement criteria for success with the help of Project Managers or other Leads
  • Assist in managing changes to the project scope, project schedule, and project costs
  • Ensure that all issues are captured, resolved and that resolutions are documented and communicated
  • Actively participate and/or lead project meetings, and follow up on action items.
  • Provide input regularly for status reports including program portfolio reviews
  • Assume responsibility and coordination for a wide variety of project and/or program related tasks

Qualifications:

  • Bachelor's Degree in Business, IT, or related field or equivalent experience
  • 2+ years of IT Project Coordination/Project Management experience required
  • Experience supporting external customers in a professional services and/or managed services environment
  • Exposure to Infrastructure technology projects and project management
  • Experience working as an IT project coordinator or similar role
  • Advanced Skills in MS Office applications including Excel, Word, SharePoint, Smartsheet and Outlook
  • Experience with Multisite hardware deployments
  • Experience with MS Project
  • Experience with financial processes; ability to understand, analyze and create financial reports
  • Understanding of project management industry standard framework and the development life cycle
  • Ability to work independently and aggressively track project timelines
  • Experience with T-scheduling for planning, monitoring, and controlling of project timelines, making sure projects are completed on time & within budget
  • Excellent documentation skills and attention to detail
  • Ability to effectively communicate well with customers and co-workers (written, verbal, and presentation)
  • Strong team building skills
  • Excellent problem solving skills

Want to learn more about Infrastructure Services? Check us out on our platform:https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:

  • Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
  • Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
  • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $51,600.00 to $64,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please emailtaposting@wwt.com.


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