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Remote It Support Engineer Jobs in Chicago, IL (NOW HIRING)

Natus Medical Incorporated

IT Director

Schaumburg, IL · On-site +1

TSA to support business growth. * Risk Management: Identify, assess, and mitigate risks related to ... IT, Computer Science, Software Engineering, or a related field of study; professional ...

K2services

Director of Information Security

Chicago, IL · Remote

$150K - $200K/yr

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable ... Manage a team of security engineers delivering managed security operations, incident response ...

AgileEngine

QA/Support Engineer ID80988

Chicago, IL · Remote

... a healthcare technology platform. You will contribute to continuous improvements of core ... remote communication and collaboration platforms such as GitHub, Slack, and JIRA to maintain ...

Zero Hash

Senior Technical Support Engineer

Chicago, IL · On-site +1

Solid understanding of blockchains, cryptography, web3 technologies, and digital asset market ... information regarding a particular role(s). Please include with your email the city you reside (or ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

Basic understanding of blockchains, crypto, and web3 technologies Benefits * Healthcare Insurance ... information regarding a particular role(s). Please include with your email the city you reside (or ...

zerohash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

Basic understanding of blockchains, crypto, and web3 technologies Benefits * Healthcare Insurance ... information regarding a particular role(s). Please include with your email the city you reside (or ...

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Showing results 21-40

All JobsIt Support Engineer JobsRemote It Support Engineer JobsRemote It Support Engineer Jobs in Chicago, IL

Remote It Support Engineer information

See Chicago, IL salary details

$17

$41

$70

How much do remote it support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote it support engineer in Chicago, IL is $41.07, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $48.03 per hour, depending on experience, location, and employer.

What is a remote IT support engineer?

A Remote IT Support Engineer is a technology professional who provides technical assistance and troubleshooting services to clients or employees from a remote location. They help resolve hardware, software, and network issues by communicating through phone, email, or remote desktop tools. This role often includes tasks such as installing software updates, diagnosing connectivity problems, and guiding users through technical processes. Remote IT Support Engineers play a crucial role in maintaining the smooth operation of an organization's IT infrastructure without being physically present.

What are the key skills and qualifications needed to thrive as a remote IT support engineer?

To thrive as a Remote IT Support Engineer, you need a solid understanding of computer systems, networks, troubleshooting methodologies, and typically a degree in IT or related certifications like CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is essential for resolving issues efficiently. Strong communication, problem-solving abilities, and patience are important soft skills to effectively assist users and manage technical challenges remotely. These skills and qualities are crucial for delivering prompt, reliable, and user-friendly technical support in a distributed work environment.

How does a remote IT support engineer typically collaborate with on-site teams to resolve technical issues?

As a Remote IT Support Engineer, you'll frequently coordinate with on-site teams through communication tools like email, chat, and video calls to troubleshoot and resolve technical issues. You may guide staff step-by-step to perform physical checks or hardware resets that you cannot do remotely. Effective documentation and clear communication are essential, as you often rely on local team members to provide essential context or perform hands-on actions. Building strong working relationships and maintaining proactive communication with on-site colleagues helps ensure quick and accurate resolutions.

What is the difference between Remote It Support Engineer vs Remote Network Support Specialist?

AspectRemote It Support EngineerRemote Network Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelpdesk, technical support, troubleshooting end-user devicesNetwork infrastructure, routers, switches, network security
Industry UsageIT service providers, corporate IT departments, tech supportTelecommunications, enterprise networks, data centers

The Remote It Support Engineer primarily handles end-user device issues and software troubleshooting, while the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work remotely within IT or telecom industries. The main difference lies in their technical focus: end-user support versus network infrastructure management.

What are the most commonly searched types of It Support Engineer jobs in Chicago, IL?

The most popular types of It Support Engineer jobs in Chicago, IL are:

Remote It Support Engineer jobs near you
Infographic showing various Remote It Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $85,430 per year, or $41.1 per hour.

IT Director

Natus Medical Incorporated

Schaumburg, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere.
Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support - and greater peace of mind.
SUMMARY:
Natus Sensory is seeking an experienced and results-driven Information Technology Director to join our management team. This role is responsible for setting the company's IT strategy and vision in alignment with corporate objectives to support business scalability. The ideal candidate will lead the management of the Transition Services Agreement (TSA) for Natus Sensory, Inc., ensuring smooth operations and the successful implementation of key IT initiatives, with a specific focus on Salesforce application implementations. This role also involves developing and enforcing information technology policies and procedures, as well as providing guidance on all IT-related matters.
This position will be pivotal in facilitating collaboration and communication related to the services provided through our TSA agreement, while also leading strategic application implementation projects to drive the company's overall growth. The individual will work closely with business leaders, IT teams, and external stakeholders to align IT strategies with business goals, ensuring that technology solutions are effectively implemented, adopted, and optimized.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manage Transition Services Agreement (TSA): Oversee the successful execution of TSA-related activities for the company, ensuring alignment with contractual obligations and timelines.
  • Service Continuity: Monitor and maintain seamless IT services during the TSA period, ensuring minimal disruption to business operations.
  • Stakeholder Collaboration: Work closely with key stakeholders, including business leaders and IT teams, to manage all aspects of the TSA.
  • Issue Resolution: Address any challenges or roadblocks related to TSA services and escalate issues when necessary to ensure timely resolution.
  • Salesforce Leadership: Lead and manage the implementation of Salesforce solutions, ensuring they meet business requirements and align with company goals.
  • Business Partnering: Act as a trusted advisor to business stakeholders, helping them leverage technology to meet strategic goals.
  • Process Improvement: Continuously identify opportunities for process optimization and drive improvements through technology, including the ongoing strategy on insourcing vs. TSA to support business growth.
  • Risk Management: Identify, assess, and mitigate risks related to IT service delivery.
  • Change Management: Lead change management efforts to ensure smooth adoption of new technologies and processes by employees.
  • Performance Metrics: Define and track IT performance metrics (KPIs) to ensure operational excellence, including system uptime, user satisfaction, cost management, and project delivery timelines.
  • TSA Optimization: Manage TSA work with other business partners, identify parts of the TSA that need to be split up, and find opportunities within the TSA to create cost savings opportunities.
  • Salesforce Expertise: Serve as the company's expert in Salesforce implementation, ensuring best practices are followed and solutions are optimized for business needs.

Travel Required:
Some travel is required, up to 30%
Supervisory Responsibilities
This position will potentially manage direct reports in the future but not in the near term of the role.
Qualifications Requirements:
  • Bachelor's Degree or an equivalent level of education and experience in IT, Computer Science, Software Engineering, or a related field of study; professional certifications in IT governance, security, or project management (CISSP, CISM, ITIL, PMP) are preferred.
  • 5+ years of medical device or manufacturing industry experience preferred.
  • At least 10 years of experience and a successful track record of IT leadership, execution, and delivery.
  • Extensive managerial experience within the following technical environments: Windows Server, Exchange, Microsoft Office, mobile connectivity, virtual private networking, wireless networking, and help desk operations.
  • Experience in collaboration as an IT business partnership role, with significant exposure to managing transaction service agreements.
  • Proven expertise in managing cloud-based infrastructure and services (AWS, Azure) to ensure scalable and cost-effective IT operations.
  • Experience selecting, implementing, and supporting Enterprise applications (ERP, CRM, PLM).
  • Solid understanding of data analysis, budgeting, and business operations.
  • Previous experience working in mergers & acquisitions, company separation, and acquisition is highly preferred.
  • Knowledge of data centers and end-to-end infrastructure.
  • Strong communication skills and commitment to thorough documentation.
  • Excellent interpersonal and leadership skills.
  • Proven focus on internal customer satisfaction.

Pay Transparency Details: The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Natus, it is not typical for an individual to be hired at or near the top end of the range.
What We Offer!
• Medical Plans
• Wellness Program
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks of PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSAs (Employer HSA contribution available, dependent on plan selection.)
• Dependent Care FSA
• Disability Benefits,
• Life Insurance Benefits
• Tuition reimbursement and more!
Join Natus Sensory today. Confidence in every Sense.
Natus is an Equal Employment Opportunity Employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Natus also prohibits harassment of applicants based on any of these protected categories. It is also Natus' policy to comply with all applicable federal, state, and local laws respecting consideration of unemployment status in making hiring decisions.

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