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Remote It Support Analyst Jobs in Wisconsin (NOW HIRING)

Sargento

Data, Analytics, & AI Intern

Plymouth, WI · On-site +1

Technology * Time Management What You Do. * Design data visuals and concepts based on business ... Support the collection of metadata information for analytics metrics and data terminology ...

Sargento

Data, Analytics, & AI Intern

Plymouth, WI · On-site +1

Technology * Time Management What You Do. * Design data visuals and concepts based on business ... Support the collection of metadata information for analytics metrics and data terminology ...

CCB Technology

Territory Account Manager

Racine, WI · Remote

Company Description CCB Technology delivers award-winning IT support and project services tailored ... Ability to analyze customer data, identify trends, and develop growth strategies. Additional ...

S&S's Customer Information Systems

... Technical Support Analysts, and other Implementation Specialists. * Provide CIS subject matter ... Must be able to assess information to make autonomous conclusions quickly and effectively.

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All JobsIt Support Analyst JobsRemote It Support Analyst JobsRemote It Support Analyst Jobs in Wisconsin

Remote It Support Analyst information

What is a remote IT support analyst?

Remote IT Support Analysts are professionals who provide technical assistance and support to users and organizations from a remote location. They troubleshoot hardware, software, and network issues by connecting to users’ devices or guiding them through solutions over the phone, chat, or email. Their responsibilities often include diagnosing problems, performing system updates, and ensuring that IT systems run smoothly without needing to be physically present on-site. This role is crucial for businesses with distributed teams or those looking to minimize downtime and maintain productivity.

How does a remote IT support analyst troubleshoot technical issues without being physically present onsite?

Remote IT Support Analysts rely heavily on remote access tools, clear communication, and step-by-step instructions to diagnose and resolve technical issues from afar. They often use screen-sharing software, ticketing systems, and remote monitoring tools to identify problems and guide users through solutions. Building trust and rapport with end-users is essential, as is maintaining detailed documentation for each case. Despite the distance, collaboration with other IT team members and departments is common to escalate or resolve more complex issues efficiently.

What are the key skills and qualifications needed to thrive as a remote IT support analyst?

To thrive as a Remote IT Support Analyst, you need strong technical troubleshooting skills, knowledge of operating systems, networks, and commonly used business software, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and security protocols is typically required. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting users remotely and managing stressful situations. These skills ensure timely resolution of technical issues, high user satisfaction, and secure, efficient IT operations from a distance.

What is the difference between Remote It Support Analyst vs Remote Help Desk Technician?

AspectRemote It Support AnalystRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, troubleshooting hardware/software issues remotelyEnd-user support, resolving technical issues via phone or chat
Industry UsageIT services, corporate, healthcare, educationIT support, customer service, retail

The Remote It Support Analyst and Remote Help Desk Technician roles share similar certifications and work environments, focusing on remote troubleshooting and support. However, the analyst typically handles more complex technical issues and may work in corporate or specialized industries, while the help desk technician often provides frontline support for end-users across various sectors.

What cities in Wisconsin are hiring for Remote It Support Analyst jobs?

Cities in Wisconsin with the most Remote It Support Analyst job openings:

Intern - Renewables Data Analytics

Milwaukee, WI • On-site, Remote

We Energies (WE)
Utilities • 1 - 5K employees
Learn more about We Energies (WE)external

$23.10/hr

Full-time, Part-time, Internship

Posted 29 days ago

We Energies rating

7.1

Company rating: 7.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

We Energies and Wisconsin Public Service, subsidiaries of WEC Energy Group, is seeking a Renewables Data Analytics intern starting May/June 2027. This position can be located in Green Bay, Wisconsin or Milwaukee, Wisconsin locations. This position offers flexibility for a hybrid work arrangement (remote/in-office). The starting hourly rate for this position is $23.10 with paid company holidays. This internship is full-time during the Summer of 2027 with potential to work part-time during the fall.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Renewables Analytics team is focused on enabling data-based decision making through clear metrics, monitoring, and robust data analytics for a large operating fleet of renewable energy projects. As an intern you will be involved in day-to-day support, business requirement gathering, data preparation, data analysis, data visualization and other activities including attending and participating in various meetings as part of the team.

Job Responsibilities

   Develop architecture & maintain databases of critical equipment meta data
•    Manage data flows and data pipelines that feed real-time predictive models and other data tools
•    Work closely with Renewables team, business & data analysts, and IT support groups to solve data access, architecture, and process needs
•    Use available data to review the performance and reliability of wind / solar / battery storage assets
•    Collaborate with Renewables team to design and deploy analytics and KPI reporting at a fleet level
•    Perform ad hoc investigations of emergent equipment issues
•    Manage the ETL process for transforming operational SCADA data into aggregated data repositories
•    Empower subject matter experts with self-service access to raw and aggregated data
•    Alternate between remote and office work as needed (hybrid setting) 
•    Travel to generation sites in remote locations in WI, MI, MN, IA, IL, or IN

Minimum Qualifications

•    High School Diploma, GED, or HSED 
•    Current pursuit of a Bachelor’s degree or higher in Data Science, Data Analytics, Computer Science, Engineering or related degree with a graduation date after June 2027
•    Minimum GPA of 2.8 
•    Valid Driver's License

Preferred Qualifications

•    Experience writing code, programs, and/or algorithms 
•    Experience with data mining, analysis, engineering, and/or visualization
•    SQL (T-SQL, MySQL, Athena), VBA, API, Python/R, and Power BI
•    DevOps and GitHub experience 
•    Renewable energy technology, especially wind, solar, and energy storage experience
•    Strong initiative, collaborative, prioritization, critical thinking skills and time management skills

End Date: 11/15/2026 

Pay Range Minimum:  $23.10

Pay Range Maximum:  $27.55

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.  At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

WEC Energy Group benefits

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Applications will be reviewed on a rolling basis, with interviews commencing after submission for qualified candidates. 
Learn more at Careers

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
 

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