Remote Irt Interactive Response Technologies Jobs in Springfield, MA

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

Travel Insured International (TII), a Crum & Forster company is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently.

Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The Network Engineer with Security Expertise is responsible for designing, implementing, securing, and maintaining enterprise network infrastructure across onpremises, cloud, and hybrid environments. This role ensures high availability, resilience, and security of corporate and customerfacing systems. The engineer partners closely with Cybersecurity, Cloud Engineering, Architecture, and IT Operations to maintain a secure, compliant, and scalable network.

This role can be Remote with some travel to our Glastonbury, CT.

What you will do:

Network Architecture & Engineering

• Design, deploy, and maintain enterprise network infrastructure (LAN, WAN, SDWAN, VPN, WiFi, load balancers).
• Configure and support firewalls, secure web gateways, and network segmentation.
• Implement resilient topologies ensuring redundancy, failover, and high availability.
• Engineer network solutions that comply with regulatory and internal security policies.

Security Engineering & Operations

• Deploy and manage enterprise security controls:
• Firewalls (e.g., Fortinet, Check Point, Palo Alto)
• Switches & Wireless (HP/ Aruba)
• Network intrusion detection/prevention systems (IDS/IPS)
• Secure Access Service Edge (SASE) / Zero Trust network tools
• Identitycentric access controls
• Conduct security hardening, continuous monitoring, and vulnerability remediation.
• Partner with Cybersecurity teams on incident response, threat analysis, and postincident improvements

Cloud & Hybrid Networking

• Support connectivity into cloud environments (Azure, AWS) including VNETs, routing, ExpressRoute/VPN gateways, NSGs, and firewalls.
• Ensure secure connectivity patterns for microservices, APIs, and distributed architectures.
• Collaborate with Cloud Engineering to enforce guardrails and landing zone standards.

Operational Excellence

• Own monitoring, observability, and alerting for network and security-related systems.
• Troubleshoot complex network issues across multiple platforms.
• Participate in on-call rotation for critical infrastructure and security events.
• Maintain documentation, runbooks, diagrams, and architecture artifacts.
• Stay updated with emerging technologies, identify opportunities for system improvements and recommend appropriate upgrades.
• Other duties as assigned

What YOU will bring to C&F:

• Deep understanding of Agile and Scrum methodologies.
• Knowledge of product ownership best practices.
• Exceptional troubleshooting and analytical skills with attention to detail.
• Excellent communication skills, including the ability to translate technical details for leadership
• Team player capable of mentoring others.
• Ability to effectively manage multiple projects simultaneously, drive results and prioritize tasks.
• Exceptional collaboration ability, including collaborative partnership with Cybersecurity, Cloud, and Architecture teams.
• Proactive problem solver with a security first mindset.
• Able to thrive in fast paced, high growth, and transformation-oriented environments.

Core Requirements:

• Bachelor’s degree from accredited institution
• 5+ years of experience in enterprise network engineering
• Strong expertise in:
  • Routing & switching (BGP, OSPF, EIGRP, VLANs)
  • Firewalls and network security controls
  • VPN technologies (site-to-site, remote access)
  • Secure network architectures and zerotrust principles
  • Experience with cloud networking (Azure preferred)
  • Proficiency with network monitoring and SIEM/SOC workflows

Preferred Requirements:

• Experience in regulated industries (insurance, financial services, healthcare).
• Hands-on experience with:
  • Fortinet or equivalent firewall platforms
  • SASE solutions (e.g., Netskope, Zscaler, Cloudflare One)
  • SDWAN
  • Familiarity with DevSecOps, automation, and Infrastructure-as-Code (IaC).
• Certifications (preferred but not required):
  • CCNP, CCSP
  • Azure Network Engineer Associate
  • Security+ / CISSP
  • Fortinet NSE series

#LI-MS

#LI-REMOTE

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $91,100 to a maximum of $133,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.