Remote Investigator Jobs in Springfield, MA (NOW HIRING)

Liberty Mutual's Specialized Claims group has an immediate opening on our Complex Construction Claims Team. We're seeking an experienced claims professional who thrives on challenging, high-exposure commercial casualty matters arising from construction operations - including complex Commercial General Liability (CGL) and Construction Injury/Liability claims (all litigated or high-exposure losses $500,000+). You will own matters end-to-end, managing coverage and liability strategy, directing investigations and experts, coordinating litigation and outside counsel, and driving timely, defensible resolutions for our Construction Industry accounts. (Note: this role does not handle construction defect claims.)

Why this role is a great fit for you

• Work exclusively on technically complex, high-exposure construction-related casualty claims that require advanced legal and claims judgment.
• Autonomy to set strategy, reserves and resolution plans, with authority to direct investigations and manage outside counsel and experts.
• Opportunity to influence outcomes across underwriting, product and legal teams and to be a recognized technical resource on construction liability issues.
• Exposure to multi-party, catastrophic injury and cross-coverage matters - valuable experience for senior claims leaders and litigators.
• Flexibility with structure. This role is primarily remote, with a light-touch office cadence - just two in-office days per month for those who live within 50 miles of one of our hub locations in Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; and Weatogue, CT.  Policy is subject to change.

Key Responsibilities

• Manage a caseload of complex, litigated construction-related losses ($500K+) from assignment through resolution: coverage analysis, liability assessment, investigation planning, reserving, negotiation, settlement or denial where appropriate.
• Lead coverage interpretation and application for issues commonly encountered in construction claims: additional insureds, tenders, indemnity agreements, other insurance, SIR/deductible mechanics, primary vs. excess placement, and limits erosion.
• Direct litigation strategy: analyze pleadings, manage discovery and depositions, evaluate venue and trial risk, prepare for mediations and settlement conferences, and recommend and implement resolution strategies.
• Build and lead the working team for each matter: coordinate Home-Office Legal, defense counsel, SIU when appropriate, medical and causation experts, accident reconstructionist, engineers, and other technical consultants.
• Select, supervise and evaluate outside counsel, including establishing budgets, staffing plans, billing guidelines expectations, and performance measures.
• Set and adjust reserves based on defensible analysis and develop settlement strategies that protect the company's interests while advancing timely resolution.
• Maintain accurate, complete file documentation and ensure secure handling of financial transactions and claim information.
• Collaborate proactively with Underwriting, Risk Control, Reinsurance/Excess, Product and Subrogation teams; identify and communicate trends and technical insights.
• Mentor and coach less-experienced claims professionals and contribute to team training, process improvements, and special projects.

What we seek in a candidate?

An experienced claims professional with a strong Commercial General Liability and/or Construction Liability background (preferably with claims $500,000 and above), sound judgment on complex coverage and liability questions, and the confidence to lead files, mentor others, and manage litigation strategy independently.

What we're looking for - Required

• • Substantial hands-on experience handling complex, litigated Commercial General Liability and/or Construction Liability claims at high exposure levels (preferably $500,000+).
  • Deep working knowledge of CGL and Construction Liability coverages and typical construction-related policy issues (additional insured wording, contractual indemnity, other insurance, primary/excess interaction, SIRs/deductibles).
  • Proven litigation management experience: selecting/managing defense counsel, directing discovery strategy, preparing for mediation/trial, evaluating exposure and settlement leverage.
  • Strong technical judgment and the ability to articulate and defend coverage and liability positions to legal, underwriting, and management partners.
  • Track record of using and directing experts (medical, causation, engineers, reconstruction) on complex causation and damages issues.
  • Excellent negotiation, communication and stakeholder management skills.
  • Ability to manage multiple high-priority matters and meet deadlines under pressure.
  • Bachelor's degree (preferred) and relevant claims/insurance industry certifications or licenses as applicable.
  • Ability to obtain and maintain needed All-lines Adjuster license.  Claims/Industry certifications a plus!

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

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