This Summer Internship offers a launchpad like no other.You'llbe supported by experienced ... Our teams have what it takes to be our clients' partner of choice to help them innovate to drive ...
New
This Summer Internship offers a launchpad like no other.You'llbe supported by experienced ... Our teams have what it takes to be our clients' partner of choice to help them innovate to drive ...
New
Remote Internship Helpdesk information
What is a remote internship helpdesk?
A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.
What are the key skills and qualifications needed to thrive as a remote internship helpdesk professional?
To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.
How does a remote internship helpdesk typically collaborate with other departments to resolve technical issues for interns?
A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.
What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?
| Aspect | Remote Internship Helpdesk | Remote IT Support Intern |
|---|---|---|
| Credentials | Basic IT knowledge, customer service skills | Basic IT knowledge, troubleshooting skills |
| Work Environment | Remote, customer-facing | Remote, technical support |
| Employer & Industry | Tech companies, customer service centers | IT firms, tech departments |
| Search & Comparison Intent | Understanding entry-level support roles | Learning technical troubleshooting internships |
The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.
What are popular job titles related to Remote Internship Helpdesk jobs in Edmonton, AB?
For Remote Internship Helpdesk jobs in Edmonton, AB, the most frequently searched job titles are:
What job categories do people searching Remote Internship Helpdesk jobs in Edmonton, AB look for?
The top searched job categories for Remote Internship Helpdesk jobs in Edmonton, AB are:
What cities near Edmonton, AB are hiring for Remote Internship Helpdesk jobs?
Cities near Edmonton, AB with the most Remote Internship Helpdesk job openings:
Full-time
Medical, Dental, Vision, Life, PTO
Posted 2 days ago
New
PwC rating
8.3
Based on 76 frontline employees who took The Breakroom Quiz
26th of 72 rated business consultants
Job description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Operations StrategyManagement Level
Intern/TraineeJob Description & Summary
At PwC Canada,we'remore than a professional services firm-we'rea community of solvers tackling the world's most important problems. As an Intern in our market leading Consulting practice,you'llbe part of a diverse, inclusive team that values your perspective and empowers you to make a real impact.You'llgain hands-on experience with real client work, explore how businessesoperate, and learn how trust is built through compliance and strategic planning.
This Summer Internship offers a launchpad like no other.You'llbe supported by experienced professionals and exposed to our innovative digital Consulting tools. From May through August 2027,you'lldive into real client work, learning how businessesoperateand how trust is built through consulting services.You'llbe guided through the consulting process by experienced professionals and gain exposure to our market-leading digital tools.You'llbenefitfrom a rich internship experience that includes meetings with firm leadership, interactive lunch and learns, skill-building workshops, client visits, and opportunities toparticipatein volunteer and social events.Grow here, go further.
Experiences and SkillsYou'llUse to Solve:
As an intern in ourOperations & Procurementteam and ourConsulting practice,you willexperience andwork with ourpractitionersacrossdifferent industriesto help our clients address their most complex business challenges. Our teams have what it takes to be our clients' partner of choice to help them innovate to drive growth, strategically reduce costs, improve operational flexibility, manage risk, improve capital efficiency,comply withcomplex regulatoryrequirementsor realize deal value as they work to harness the opportunities.
With connectivity being a key enabler of our strategy, ourobjectiveis to become the most connected firm - connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of activities from our offices, from client sites, or our home.
Whatyoubring to this role:
Enrolled inthird year of an engineering or business university degree program
Experience in the financial or government sector is an asset, but notrequired
Strong interest in business operations powered by the latest technologies
Basic understanding of business management principles, operationalefficienciesand risk management
Experience with research and data gathering from a variety of sources
Experience with the Microsoft 365 suite
Openness to learning new skills and business tools
Ability to collaborate effectively with others and build trustworthy relationships
Ability to quickly prioritize and coordinate tasks while working in a fast-paced, dynamic environment
Exceptional written and verbal communication skills
Attention to detail as well as excellent organizational and analytical skills
Alignment withPwC values: Act with integrity. Make a difference. Care. Work together. Reimagine thepossible.
Comfortable travellingto cities across Canada, ifrequired
Authorizationto work for PwC in Canada for the duration of the internship
We'dlove it even more ifyou'rebilingual in English and French, however thisisn'ta requirement.
Note:We only allow you tosubmitone application; however, youare able toselect a second and third office preference.
Please note:
- Apply before our applications close on Sunday, September 13th, 2026 at 11:59 PM MST. To learn about our application process, visit our Applying to PwC page on our campus recruitment website.
- This position is eligible for PwC Canada's Award and Mentorship Programs.
Why you'll love PwC:
- Personalized Benefits & Wellbeing:Choose flexible health, dental, vision, life, and disability coverage. Access mental health support ($3,500 annually), virtual care, and up to a $750 lifestyle account for wellness, fitness, and personal growth.
- Invest in Your Future:Boost your retirement savings with employer matching and take advantage of financial planning resources and banking programs.
- Growth & Learning:Unlock coaching, mentoring, and clear career paths to help you reach your potential.
- Time off to focus on what matters most:Enjoy up to 31 paid days off including summer and winter office closures, substitute a public holiday to observe your religious holiday, or take part in international remote work options to extend your time abroad,
- Inclusive, Purpose-Driven Culture:Join a diverse, supportive team where you can be your authentic self, build lifelong relationships, and help shape tomorrow.
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Metis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Business Data Analytics, Business Performance Metrics, Business Transformation, Change Management, Communication, Emotional Regulation, Empathy, Epic Software, Epic Systems, Inclusion, Intellectual Curiosity, Logistics Management, Management Consulting, Manufacturing Operations Management, Market Research, Operating Effectiveness Review, Operational Excellence, Operational Performance Management (OPM), Operations Management, Operations Processes, Operations Strategy, Operations Support {+ 13 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).
About pwc
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We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
London, London, UK