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Remote Internship Helpdesk Jobs in Decatur, GA (NOW HIRING)

Aprio 101: Interest Form

Atlanta, GA · On-site +1

$17.25 - $22/hr

Aprio 101 is a four-part virtual series designed to help you explore career paths, hear real ... into internships and recruiting at Aprio. Across the month of September, you'll have the ...

Sr. Analyst, Actuarial

Atlanta, GA · On-site +1

$79K - $118K/yr

Join us and be part of something bigger - helping to simplify health care one person, one family ... Hybrid position: remote work permitted but must live within commuting distance of designated office ...

Aprio 101: Interest Form

Atlanta, GA · On-site +1

$17.25 - $22/hr

Aprio 101 is a four-part virtual series designed to help you explore career paths, hear real ... into internships and recruiting at Aprio. Across the month of September, you'll have the ...

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Remote Internship Helpdesk information

See Decatur, GA salary details

$12

$22

$33

How much do remote internship helpdesk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote internship helpdesk in Decatur, GA is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Internship Helpdesk professional, and why are they important?

To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.

What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?

AspectRemote Internship HelpdeskRemote IT Support Intern
CredentialsBasic IT knowledge, customer service skillsBasic IT knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facingRemote, technical support
Employer & IndustryTech companies, customer service centersIT firms, tech departments
Search & Comparison IntentUnderstanding entry-level support rolesLearning technical troubleshooting internships

The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.

What is a Remote Internship Helpdesk?

A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.

How does a Remote Internship Helpdesk typically collaborate with other departments to resolve technical issues for interns?

A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.
What are popular job titles related to Remote Internship Helpdesk jobs in Decatur, GA? For Remote Internship Helpdesk jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Internship Helpdesk jobs in Decatur, GA look for? The top searched job categories for Remote Internship Helpdesk jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Internship Helpdesk jobs? Cities near Decatur, GA with the most Remote Internship Helpdesk job openings:

Senior Production Underwriting Specialist - Excess/Umbrella

Great American Insurance Group

Marietta, GA • On-site, Remote

$126K - $150K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago


Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

51st of 263 rated insurance


Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

The Excess Liability Division specializes in offering large limits of liability to protect its clients' corporate assets from catastrophic loss. The Division offers significant capacity of up to $20 million dollars for both Lead Umbrella and Excess Liability placements. This protection is made available to companies varying in size from single location light hazard risks to a wide variety of more difficult to place manufacturers and processors.

https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/excess-liability

Our Excess Liability Division is looking for a Senior Production Underwriting Specialist to join their team. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core inoffice days are Tuesday-Thursday, with the fourth day determined by business needs. If not location near an office, this individual may work fully remote from the Eastern United States, with a preference for candidates located in Virginia or North Carolina.

Essential Job Functions and Responsibilities

  • Has responsibility for risk selection/rejection, pricing, retention, growth, and profitability per divisional objectives.

    • Uses independent judgment and initiative to support business goals.

    • Maintains a high level of customer service.

    • Analyzes coverage and limit requests and decides what terms to offer.

    • Prices business in accordance with company guidelines.

    • Assesses risk quality and compliance within company guidelines and initiates appropriate loss prevention actions.

    • Orders and screens miscellaneous reports needed in the rating and underwriting processes, such as Motor Vehicle reports, loss history reports, credit checks, outside inspections, loss control, etc.

  • Develops and maintains effective business relationships with internal and external customers/coworkers in order to attract and retain profitable business.

  • Visits agents, brokers, and producers in order to retain existing accounts, build, and maintain business relationships and develop new opportunities in support of divisional objectives.

    • Interprets, explains, and markets products and services.

  • Administers, applies, and may update underwriting rules and guidelines, rating manual rules and insurance laws and regulations.

  • Performs other duties as assigned.

Job Requirements

  • Bachelor's Degree or equivalent experience.

  • Generally, 10+ years of Casualty underwriting experience; a minimum of 3 years of Umbrella and Excess Casualty underwriting experience is highly desired.

  • Effective communication and negotiation skills to build and leverage excellent customer relationships and to successfully market products and services.

  • Position requires frequent day and overnight travel, more than 10% but less than 50% of time to visits agents and brokers.

Business Unit:

Excess Liability


Salary Range:

$126,000.00 -$150,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.


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