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Remote International Patient Services Jobs (NOW HIRING)

Insulet Corporation

Job Summary The Sr. Director, Patient Access Services, will shape and execute the strategy that ensures patients living with diabetes can access life-changing therapies quickly and affordably. This ...

Insulet Corporation

Job Summary The Sr. Director, Patient Access Services, will shape and execute the strategy that ensures patients living with diabetes can access life-changing therapies quickly and affordably. This ...

Insulet Corporation

Job Summary The Sr. Director, Patient Access Services, will shape and execute the strategy that ensures patients living with diabetes can access life-changing therapies quickly and affordably. This ...

Insulet Corporation

Job Summary The Sr. Director, Patient Access Services, will shape and execute the strategy that ensures patients living with diabetes can access life-changing therapies quickly and affordably. This ...

ResMed, Inc.

Patient Success Representative (Remote)

$17/hr

Join our remote Patient Success Representative team and play an important role in helping patients ... You'll connect with patients, provide exceptional service, answer questions, and assist with ...

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Remote International Patient Services information

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How much do remote international patient services jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote international patient services in the United States is $21.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Remote International Patient Services vs Remote Medical Customer Service?

AspectRemote International Patient ServicesRemote Medical Customer Service
CredentialsHealthcare knowledge, patient communication skills, possibly medical certificationsCustomer service experience, healthcare familiarity, communication skills
Work EnvironmentRemote, healthcare provider or hospital settingRemote, healthcare or insurance company setting
Employer & IndustryHospitals, clinics, international health organizationsHealth insurance companies, healthcare providers

Remote International Patient Services focuses on assisting international patients with medical appointments, insurance, and travel logistics, requiring healthcare knowledge. Remote Medical Customer Service handles general patient inquiries, billing, and support, often with customer service skills. Both roles are remote and industry-specific but differ in their focus and required expertise.

What cities are hiring for Remote International Patient Services jobs? Cities with the most Remote International Patient Services job openings:
What are the most commonly searched types of International Patient Services jobs? The most popular types of International Patient Services jobs are:
What states have the most Remote International Patient Services jobs? States with the most job openings for Remote International Patient Services jobs include:
Remote International Patient Services jobs near you

Experienced Patient Services Specialist I - Days - Remote (Michigan Residents)

Corporate Services

Troy, MI • Remote

$17.75 - $24.25/hr

Full-time

Medical, PTO

Re-posted 10 days ago

Job description

Are you ready to make a difference in patient lives from the comfort or your own home?  In this position you will be providing exceptional customer service to assist patients with their medical bills via phone.  We pride ourselves on one call resolution and provide career growth to those who want to excel.

The hours are as follows with NO weekends required;

  • 930am-6pm Monday through Thursday
  • 830am - 5pm Fridays
  • Training is 6 weeks with hours from 8am-430pm Monday-Friday

The position also offers Health Insurance and paid time off.

GENERAL SUMMARY:
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system, which includes all hospital and 
professional billing associated with Henry Ford Health inpatient hospitals, outpatient clinics, laboratory, radiology and employed physicians. Communicates effectively with patients, colleagues, providers, system operational staff, supervisors, and managers. Works independently for maximum efficiency in a high-volume billing Call Center.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Handles in-coming telephone activity including answering phones promptly according to system Quality standards, documenting all interactions thoroughly, accurately, and legibly, and takes accountability for inquiries.
2. Ensures timely responses to service center inquiries via phone, fax, email, or mail to assist the customer in understanding their patient responsibility. Strives for first contact resolution in a timely and efficient manner.
3. Ensures timely responses to pre-collection and bad debt collection agency inquiries. 
4. Researches and educates patients on outstanding bills and their status, which includes but is not limited to accounts not included in a payment arrangement, recognizing inaccurate information, partnering with legal to review bankruptcies, assisting with Coordination of Benefits, third party liability claims, etc.
5. Initiates and resolves account receivable errors with the hospital and professional billing or coding teams, which includes but is not limited to autopay updates, newborn/patient registration, and adding or removing balances to/from external collection agencies, coding errors, claim filing errors, etc.
6. Effectively discusses the patients' options for resolving outstanding balances including approved discounts and recognizing their eligibility for financial assistance. Connects patients to the Financial Counseling team for charity screening.
7. Ensures accurate and compliant processing and posting of all system payment types to patient hospital and professional claim balances. 
8.  Assists patients with setting up and navigating the online MyChart system.
9.  Obtains, verifies through internal and external resources, adds insurance, and confirms payer filing order. 
10.  Analyzes and processes refunds as a result of overpayment. 
11.  Meets system standard quality and productivity expectations. 
12.  Identifies and escalates potential billing error trends to leadership. 
13.  Effectively communicates any patient balance issue with internal and external payer, vendors, or contractors. 
14.  Maintains strict confidentially standards for patient information. Complies with organizational, federal, and state regulations and policies on confidentiality.
15.  Supports the standards set forth in the Henry Ford Health Code of Conduct by adhering to legal, ethical, and HIPAA standards.
16.  Performs other related duties as assigned

EDUCATION/EXPERIENCE REQUIRED:
High school diploma or G.E.D. equivalent. Associate's degree in Business Administration, Accounting, Billing, Coding, or related field preferred. 
Three (3) years of Call Center experience.
One (1) year of billing (billing and coding) experience.
Six (6) months of remote work experience.
Internet requirement of 25 Mbps and wired. 
Experience in healthcare/medical office customer service strongly preferred.
Ability to interpret insurance billing process (Primary, Secondary, co-insurance, deductibles, and co-pays).
Technical skills (navigation, Microsoft Suite, initial troubleshooting) including guiding patients with online payment methods.
Ability to remain calm and de-escalate callers, as needed.

Additional Information
  • Organization: Corporate Services
  • Department: CBO - Customer Service
  • Shift: Day Job
  • Union Code: Not Applicable

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