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Remote International Import Export Jobs in Reston, VA

L3HHCM20

Principal, Contracts

Herndon, VA · On-site +1

$91K - $122K/yr

Coordinate with Trade Compliance and Export/Import teams to ensure adherence to ITAR, EAR, and other applicable regulations. * Provide commercial and contractual guidance to international ...

Posted today

Amat

Senior Counsel, Trade Compliance - (B5)

Washington, DC · On-site +1

$177K - $243K/yr

... export controls and customs and import regulations, you will advise on cross-border transactions and a wide range of international trade compliance matters. This senior counsel position will work ...

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All JobsInternational Import Export JobsRemote International Import Export JobsRemote International Import Export Jobs in Reston, VA

Remote International Import Export information

See Reston, VA salary details

$26.5K

$56.8K

$82.7K

How much do remote international import export jobs pay per year?

As of Jul 29, 2026, the average yearly pay for remote international import export in Reston, VA is $56,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $64,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote international import-export professionals, and how can they be addressed?

Remote international import-export professionals often encounter challenges such as coordinating across time zones, managing complex documentation, and ensuring compliance with varying international regulations. Effective communication tools, clear process documentation, and staying updated on global trade laws are essential to overcoming these obstacles. Building strong relationships with logistics partners and leveraging digital platforms for real-time tracking and collaboration can also help ensure smooth operations and timely deliveries.

What are the key skills and qualifications needed to thrive as a Remote International Import Export Specialist, and why are they important?

To excel as a Remote International Import Export Specialist, you need a solid understanding of global trade regulations, logistics, and documentation, typically backed by a degree in international business or relevant certifications. Familiarity with trade management software, ERP systems, and digital communication tools is essential for managing shipments and compliance remotely. Strong organizational skills, cultural sensitivity, and effective communication are crucial soft skills for coordinating across time zones and negotiating with diverse stakeholders. These skills ensure smooth operations, regulatory compliance, and successful cross-border transactions in a complex international environment.

What are remote international import export jobs?

Remote international import export jobs involve coordinating the shipment of goods and services across international borders while working from a location outside of a traditional office setting. These roles typically include tasks such as managing customs documentation, communicating with suppliers and clients, ensuring compliance with international trade regulations, and tracking shipments. Professionals in these positions often use digital platforms to handle logistics, negotiate contracts, and resolve issues that arise in the import/export process. This type of work requires strong organizational, communication, and problem-solving skills, as well as a good understanding of global trade laws and practices.

What is the difference between Remote International Import Export vs Remote International Customs Coordinator?

AspectRemote International Import ExportRemote International Customs Coordinator
CredentialsImport/export licenses, knowledge of trade regulationsCustoms clearance certifications, trade compliance knowledge
Work EnvironmentLogistics companies, trading firms, online import/export platformsCustoms agencies, freight forwarding companies, import/export departments
Industry UsageHandling international shipments, trade documentationManaging customs procedures, ensuring compliance with import/export laws

Both roles involve international trade but differ in focus. Remote International Import Export professionals handle the logistics and documentation of shipments, while Remote International Customs Coordinators focus on customs clearance and compliance. Understanding these distinctions helps job seekers identify the right role based on their skills and interests.

What are popular job titles related to Remote International Import Export jobs in Reston, VA? For Remote International Import Export jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Remote International Import Export jobs in Reston, VA look for? The top searched job categories for Remote International Import Export jobs in Reston, VA are:
What cities near Reston, VA are hiring for Remote International Import Export jobs? Cities near Reston, VA with the most Remote International Import Export job openings:
Remote International Import Export jobs near you

ACE Account Service Desk Specialist (Tier II - ASD)

Aretec Inc

Ashburn, VA • Remote

Full-time

Re-posted 7 days ago

Job description

ACE Account Service Desk Specialist (Tier II – ASD)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting web‑based portals, and familiarity with trade or account‑based service desk operations.The ideal candidate brings strong customer service skills, experience supporting web‑based portals, and - critically - a working knowledge of international trade operations. Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role.

What You'll Do

  • Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
  • Support 100,000+ active users across the Trade, PGA, and CBP communities.
  • Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
  • Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
  • Support ACE Portal account business processes, including user enrollment, account activation, and account management.
  • Maintain and update user‑facing documentation such as Welcome Letters and enrollment guidance.
  • Assist end users with ACE Portal functionality, including ACE Reports.
  • Resolve ≥90% of Tier II tickets in alignment with AQL targets.
  • Process ≥90% of tickets within 4 hours.
  • Achieve ≥90% quality scores on reviewed interactions.
  • Update ASD Standard Operating Procedures (SOPs) as requested.
  • Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
  • Attend periodic ACE training sessions to maintain system and process proficiency.
  • Respond to urgent priority requests, including ACE Command Center / War Room activities.
  • Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications

  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum 2 years of experience in IT help desk or customer support roles.
  • Knowledge of trade compliance processes or support of web‑based portals. International trade operations, import/export compliance, or customs processes; ability to communicate fluently in trade industry terminology.
  • Strong customer service, communication, and documentation skills.
  • Bilingual (English/Spanish) required.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • Experience supporting the Automated Commercial Environment (ACE).
  • Knowledge of CBP trade facilitation and compliance processes, including familiarity with ACE's role in trade entry, cargo release, and PGA messaging.
  • Experience using the ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Knowledge of import/export trade processes, including entry types, harmonized tariff schedules, bonded operations, or PGA requirements.
  • Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.