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Remote Intelligence Analyst Contractor Jobs in Connecticut

Eppendorf SE

Global Market Intelligence Manager

Enfield, CT · On-site +1

$95K - $115K/yr

  • Medical

  • Life

Connect with key customers, assess market analytics and customer/competitor portfolios, to ... Remote role with visibility expected in the Enfield, CT office , plus travel (25-30%) to customer ...

The Hartford

Short-Term Disability Analyst

Hartford, CT · On-site +1

$46K - $67K/yr

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office ... Demonstrate empathy and emotional intelligence when navigating difficult conversations and complex ...

United Soccer League (USL)

$16 - $20.25/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$16 - $20/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$16 - $20.25/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$16.75 - $21/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$15.75 - $19.75/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$15.75 - $19.75/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$16 - $20/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

United Soccer League (USL)

$15.75 - $19.75/hr

Remote Overview of the United Soccer League (USL) The United Soccer League (USL) is the heartbeat ... The Participant will assume an integral role in the production of data analytics and distribution ...

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Remote Intelligence Analyst Contractor information

What is the difference between Remote Intelligence Analyst Contractor vs Remote Data Analyst Contractor?

AspectRemote Intelligence Analyst ContractorRemote Data Analyst Contractor
Required CredentialsSecurity clearance, intelligence or related certificationsStatistics, data analysis, or related certifications
Work EnvironmentGovernment agencies, defense, intelligence firmsCorporate, tech, finance sectors
Employer & Industry UsagePrimarily government and defensePrivate sector, business analytics
Search & Comparison IntentUnderstanding roles in intelligence and securityAnalyzing data for business insights

The main difference is that Remote Intelligence Analyst Contractors focus on security, intelligence, and defense-related projects often requiring security clearances, while Remote Data Analyst Contractors analyze business data to support decision-making. Both roles involve data analysis skills but serve different industries and purposes.

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The most popular types of Intelligence Analyst Contractor jobs in Connecticut are:

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Remote Intelligence Analyst Contractor jobs near you

Remote Conversational Intelligence Analyst

ACC PREMIERE

Southington, CT • Remote

Full-time

Posted 12 days ago

Job description

Conversational Intelligence Analyst

A conversational intelligence analyst evaluates customer and agent omni channel interactions using AI and natural language processing to extract intent, sentiment, and behavioral trends that drive business strategy, product development, and operational performance.

We are seeking a data-driven and analytical Conversational Intelligence Analyst to join our innovations team.

In this role, you will uncover actionable insights regarding customer sentiment, operational bottlenecks, and compliance trends. Your findings will directly influence product development, marketing strategies, and customer experience (CX) optimization.

**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**

Key Responsibilities

  • Data Synthesis: Extract, clean, and organize unstructured conversation logs into structured data frameworks.
  • Insight Generation: Track specific customer pain points, competitor mentions, and product feature feedback using NLP queries.
  • Dashboard Design: Create, maintain, and automate operational dashboards in BI tools (e.g., Tableau, Power BI) to display key performance indicators (KPIs) like customer satisfaction (CSAT) and script adherence.
  • Cross-Functional Collaboration: Partner closely with Customer Support, Product, and Quality Assurance teams to turn conversational data into specific workflow improvements.
  • Model Optimization: Train, refine, and maintain the accuracy of speech-to-text categorization models and automated sentiment rules.

Core Responsibilities

  • Data Mining & Transcription: Convert large volumes of unstructured audio and text logs into clean, searchable data Including creating flags/tags based on search criteria and questions from client teams.
  • Sentiment & Intent Tracking: Identify emotional shifts, customer pain points, and competitor mentions.
  • Dashboard & Report Building: Design operational reporting (often via tools like Tableau/PowerBI) to visualize metrics like script adherence and customer satisfaction (CSAT).
  • Process Optimization: Partner with operations and product teams to translate conversation trends into actionable business changes.

Key Tools & Technologies

  • Speech-to-Text & NLP Engines: Systems like CallMiner
  • Data Visualization: Advanced SQL and BI tools like Tableau or PowerBI.
  • CX Platforms: Enterprise analytics suites from vendors like Medallia or Genesys
  • AI Prompting: Ability to leverage syntax and AI assistants to create prompts.

Required Qualifications

  • Experience: 2–5 years of experience in data analytics, customer experience analytics, or business intelligence.
  • Technical Skills: Strong proficiency in SQL and experience building visualizations in Tableau or Power BI.
  • Platform Knowledge: Experience with speech/text analytics engines (e.g. CallMiner, Medallia, et al).
  • Communication: Ability to translate complex, quantitative datasets into clear, narrative-driven business recommendations for non-technical leadership.

Must be authorized to work in the US - No sponsorship available at this time.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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