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Remote Insurance Call Center Jobs in Westminster, MD

LifeBridge Health

CONTACT CENTER AGENT

Owings Mills, MD · On-site +1

$18 - $22/hr

Great opportunity to be part of a team working Monday-Friday, no major holidays in a HYBRID REMOTE ... Experience: 1-3 years of experience in high-volume call center, medical practice front desk or ...

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All JobsInsurance Call Center JobsRemote Insurance Call Center JobsRemote Insurance Call Center Jobs in Westminster, MD

Remote Insurance Call Center information

See Westminster, MD salary details

$10

$16

$24

How much do remote insurance call center jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote insurance call center in Westminster, MD is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Insurance Call Center Representative, and why are they important?

To thrive as a Remote Insurance Call Center Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes state-specific insurance licensing is required. Exceptional listening, problem-solving abilities, and resilience under pressure help you excel in resolving customer concerns and building rapport. These skills and qualifications are crucial for delivering accurate information, ensuring customer satisfaction, and meeting performance targets in a remote environment.

What is a remote insurance call center?

A remote insurance call center is a customer service operation where agents work from home or other locations rather than a traditional office. These agents handle calls related to insurance inquiries, policy information, claims, billing, and support using internet-based technology. Remote insurance call centers allow companies to provide 24/7 service, reduce overhead costs, and offer flexibility to employees. Agents must have good communication skills, a reliable internet connection, and knowledge of insurance products and regulations. This setup is increasingly popular for both insurance companies and employees seeking work-from-home opportunities.

What are some common challenges faced by remote insurance call center representatives, and how can they be managed effectively?

Remote insurance call center representatives often face challenges such as maintaining effective communication with both clients and their team, managing high call volumes, and staying motivated while working independently. To manage these challenges, it is helpful to establish a structured daily routine, utilize collaboration tools for regular check-ins with colleagues, and take advantage of ongoing training provided by the company. Additionally, keeping a dedicated and distraction-free workspace can significantly enhance productivity and focus in a remote setting.

What is the difference between Remote Insurance Call Center vs Remote Insurance Customer Service Representative?

AspectRemote Insurance Call CenterRemote Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, often team-based, remote options availableHome-based or office, focused on customer interactions
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, agencies, brokers
Common Search & ComparisonFocuses on call handling, technical support, and team coordinationFocuses on customer inquiries, policy info, and issue resolution

The Remote Insurance Call Center role typically involves handling a high volume of calls, technical support, and team coordination within a call center environment. In contrast, a Remote Insurance Customer Service Representative primarily focuses on assisting customers with policy questions, claims, and account management. Both roles require similar credentials and work environments but differ in daily responsibilities and focus areas.

What job categories do people searching Remote Insurance Call Center jobs in Westminster, MD look for? The top searched job categories for Remote Insurance Call Center jobs in Westminster, MD are:
What cities near Westminster, MD are hiring for Remote Insurance Call Center jobs? Cities near Westminster, MD with the most Remote Insurance Call Center job openings:
Remote Insurance Call Center jobs near you

CONTACT CENTER AGENT

LifeBridge Health

Owings Mills, MD • On-site, Remote

$18 - $22/hr

Full-time

Posted 3 days ago

New

LifeBridge Health rating

6.2

Company rating: 6.2 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

701st of 890 rated healthcare providers

Job description

Who We Are:
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

About the Role:

Scheduling agents schedule appointments for LifeBridge Health Medical Group primary care practices. Facilitate messages to providers for referral requests, prescription refill requests and non-urgent medical concerns.

Great opportunity to be part of a team working Monday-Friday, no major holidays in a HYBRID REMOTE capacity. Located in our badge only access Corporate Headquarters in Owings Mills, we offer free parking and an employee-only gym on the premises!  We provide system equipment to work remotely after successful training is completed.

Key Responsibilities:

  • Handle customer requests coming into the Contact Center by phone.
  • The agent handles requests in support of patients, specific provider practices, departments or other LifeBridge Health services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up.

Requirements:

  • Education:  HS Diploma/GED preferred
  • Experience:1-3 years of experience in high-volume call center, medical practice front desk or prior medical scheduling experience.  Customer service experience required.  Medical terminology preferred.
  • Shifts available: 7:30 am to 4 pm, 8 am to 4:30 pm, 8:30 am to 5 pm or 9 am to 5:30 pm.  IN OFFICE TRAINING IN OWINGS MILLS FOR MINIMUM 6 WEEKS, GIVE OR TAKE. May be required to come into the office at any time after training is completed. Hybrid schedule, which may include some remote days.

Salary range $18 to $22/hour dependent on years of experience and internal equity.

What LifeBridge Health employees say

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About LifeBridge Health

Sourced by ZipRecruiter

LifeBridge Health is a $2B, 13,000 team member healthcare system that Cares Bravely for over 1 million patients annually throughout Maryland. We are comprised of 5 main healthcare centers: Sinai Hospital, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital, and Grace Medical Center as well as several specialty and primary care locations throughout Baltimore.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1988

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