Remote Insurance Agent Training Program Jobs in Syracuse, NY

Job Title: Training Specialist

Working Setting: Hybrid to start (need to be onsite in Syracuse, NY a couple of times a week during the training process), after that, can work fully remote with occasional onsite visits.)

Job Description

This role focuses on designing, developing, and delivering high-quality, military-compliant technical training for Australian military and civil customers as part of the INTAS program. The Training Specialist uses a strong technical background in air traffic control or surveillance systems to create comprehensive training materials, manage courseware updates, and coordinate multi-component training projects in a dynamic, fast-paced environment. The position offers the opportunity to contribute to cutting-edge training programs for advanced technology systems while collaborating closely with subject-matter experts and stakeholders.

Responsibilities

• Design and develop military-compliant training materials, including instructor guides, student manuals, job aids, and other content that satisfy applicable military standards and defined learning objectives.
• Update and maintain instructor guides, student manuals, job aids, and related training documentation to ensure alignment with evolving military and technical requirements.
• Partner with subject-matter experts and stakeholders to assess training needs, define learning outcomes, and tailor training solutions for specific platforms, systems, and user groups.
• Maintain and revise courseware to reflect new functionality, components, and system changes, ensuring all training content remains accurate, current, and compliant.
• Implement version control and configuration management practices to manage updates and ensure consistent, traceable training documentation.
• Plan, coordinate, and deliver multi-component training projects by developing detailed schedules, resource plans, and milestones, and by managing cross-functional tasks to ensure on-time and on-budget delivery.
• Conduct iterative review cycles for training materials by organizing review sessions, collecting and analyzing feedback from reviewers, and refining content based on findings.
• Troubleshoot and resolve technical and instructional issues that arise during training development and review phases, escalating risks as appropriate and implementing corrective actions to protect schedule and quality.
• Apply technical writing best practices to create clear, concise, and user-focused training content, including user guides, HTML-based materials, and other documentation formats.
• Use content management tools and processes to organize, store, and maintain training materials and related documentation.
• Ensure all training materials and documentation meet relevant compliance requirements, including government and aviation-related standards where applicable.

Essential Skills

• Proven experience in designing and developing military-compliant training materials and documentation.
• Strong technical background in air traffic control or surveillance systems, or closely related technical domains.
• Hands-on experience with training development and training instruction in complex technology-based environments.
• Proficiency with MadCap Flare for authoring and managing technical and training content.
• Strong skills in Adobe PDF tools for preparing, formatting, and finalizing training materials and documentation.
• Advanced proficiency in Microsoft Word for creating and editing detailed training documents and manuals.
• Proficiency in Microsoft PowerPoint for developing engaging training presentations and visual materials.
• Demonstrated technical writing experience, including creation of user guides and other instructional content.
• Experience with document control practices, including version control and configuration management.
• Familiarity with compliance-driven environments, such as FAA or other government training requirements.
• Experience with HTML template writing and content development for web-based or digital training materials.
• Ability to coordinate and manage multi-component training projects in a dynamic, fast-paced environment.
• Strong collaboration skills for working closely with subject-matter experts and stakeholders.
• Education and experience meeting one of the following: a BA/BS degree in engineering, instructional design, or a related field with at least 5 years of relevant experience; an MA/MS degree in engineering, instructional design, or a related field with at least 3 years of relevant experience; or at least 8 years of direct experience in military, aerospace, or complex technology-based training systems.

Additional Skills & Qualifications

• Experience working with government training requirements and compliance-driven training programs.
• ilitary, aerospace, or other complex technology-based training systems.
• Experience developing training for advanced technology systems, particularly in air traffic control or surveillance environments.
• Strong content management skills for organizing and maintaining large sets of training materials and technical documentation.
• Ability to conduct effective review sessions, gather structured feedback, and iteratively improve training content.
• Demonstrated ability to identify, escalate, and mitigate risks during training development and delivery.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to diverse audiences.
• Strong attention to detail and a commitment to producing accurate, high-quality training materials.
• Comfort working in a remote or hybrid environment while collaborating with distributed teams.

This is a Contract position based out of East Syracuse, NY.

The pay range for this position is $40.00 - $50.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in East Syracuse,NY.

This position is anticipated to close on Jul 30, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.