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Remote Instructional Designer Jobs in Puerto Rico

RTX

Data Analytics Engineer (Puerto Rico)

Santa Isabel, PR · On-site +1

$103K - $124K/yr

  • Medical

  • Life

  • Retirement

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Work instructions are available in English only. Qualifications You Must Have * A University Degree ...

All JobsInstructional Designer JobsRemote Instructional Designer JobsRemote Instructional Designer Jobs in Puerto Rico

Remote Instructional Designer information

What is a remote instructional designer?

A Remote Instructional Designer is a professional who creates educational materials, courses, and training programs from a remote location, often working from home. They collaborate with subject matter experts to design effective learning experiences, usually for online or blended environments. Their responsibilities include developing course content, assessments, and multimedia elements, as well as ensuring instructional materials are engaging and accessible. Remote Instructional Designers often use e-learning software and learning management systems to deliver their content.

What does a remote instructional designer do?

A remote instructional designer creates educational tools and learning systems to be used in the classroom, in online courses, or for teacher training. Unlike positions that work in the office, remote instructional designers work from home or another location outside of the office. As a remote instructional designer, your responsibilities involve developing classroom materials, instructional manuals, training courses, and e-learning environments. You gather data on a specific subject and organize the information into a curriculum, taking into account the scope of the materials, the learning process, the age of the target students, and new technological advances for interactive learning. This career requires various qualifications and a degree that covers instructional design, content, training.

What are the key skills and qualifications needed to thrive as a remote instructional designer?

To thrive as a Remote Instructional Designer, you need expertise in curriculum development, learning theory, and adult education, often supported by a degree in instructional design or a related field. Proficiency with authoring tools such as Articulate Storyline, Adobe Captivate, and learning management systems (LMS) like Moodle or Canvas is typically required. Strong communication, project management, and collaboration skills help you effectively gather subject matter input and deliver engaging learning experiences in a remote environment. These skills are crucial for creating impactful, accessible training materials that facilitate learner success and organizational goals.

How does a remote instructional designer typically collaborate with subject matter experts (SMEs) and other team members?

As a Remote Instructional Designer, you will frequently collaborate with SMEs, project managers, and multimedia specialists using digital communication tools such as video conferencing, shared documents, and project management platforms. Building strong relationships and maintaining clear communication are essential to gather content, clarify learning objectives, and ensure instructional materials meet project goals. Regular virtual meetings, feedback sessions, and collaborative document editing are common practices to keep everyone aligned and facilitate smooth workflow despite working remotely.

What is the difference between Remote Instructional Designer vs Remote E-Learning Developer?

AspectRemote Instructional DesignerRemote E-Learning Developer
CredentialsTypically requires a degree in education, instructional design, or related field; certifications like CPT or ATD are commonOften requires a degree in computer science, multimedia, or instructional technology; familiarity with e-learning tools
Work EnvironmentDesigns learning experiences, collaborates with subject matter experts, often in educational or corporate settingsDevelops and codes e-learning modules, works with multimedia tools, often in tech or corporate environments
Employer & Industry UsageUsed in education, corporate training, government agenciesPrimarily in corporate training, e-learning companies, educational tech firms

While both roles focus on online learning, Remote Instructional Designers primarily create the instructional strategy and design, whereas Remote E-Learning Developers focus on building and coding the digital content. They often collaborate but have distinct skill sets and responsibilities.

Are remote instructional designers still in demand?

Remote instructional designers are currently in demand as organizations seek flexible, online learning solutions. They often need skills in e-learning tools, curriculum development, and multimedia design, with many roles available across industries due to the growth of digital education and training programs.

Can you work remotely as a remote instructional designer?

Remote instructional designers can often work from anywhere, as their role primarily involves designing and developing online learning materials using tools like LMS platforms and authoring software. Many organizations offer remote positions for this role, requiring strong communication skills and proficiency with digital collaboration tools.
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Infographic showing various Remote Instructional Designer job openings in Puerto Rico as of July 2026, with employment types broken down into 44% Full Time, 52% Part Time, 3% Temporary, and 1% Contract. Highlights an 63% Physical, 1% Hybrid, and 36% Remote job distribution.

IT Request & Backlog Management Specialist (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 4 days ago

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Date Posted:

2026-08-13

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes—specifically Incident, Request, and Service Level Management—to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.

What You Will Do

  • Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.

  • SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).

  • ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.

  • Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.

  • Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.

  • Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.

  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • A Bachelor's Degree or equivalent experience and minimum 5 years prior experience in IT, or an Advanced Degree in a related field and minimum 3 years experience.

  • Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.

  • Proficiency in ITSM platforms like ServiceNow.

  • Experience with ServiceNow Performance Analytics and Report Designer.

  • Analytical skills to drive data-driven process improvements and reporting.

  • Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.

  • Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.

Qualifications We Prefer

  • Experience in process optimization, automation, or documentation management.

  • Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.

  • Experience with ITIL Service Catalog Management.

  • Experience with Power BI.

  • Experience with IT Service Management tools (e.g., ServiceNow, Remedy).

  • Ability to convey technical information to non-technical stakeholders clearly.

  • Experience working remotely with geographically distributed teams across multiple time zones.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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