It is a "call after call" environment that requires focus, speed and precision. We are seeking ... Two monitors are highly preferred to assist with monitor space for our systems. * You must be able ...
It is a "call after call" environment that requires focus, speed and precision. We are seeking ... Two monitors are highly preferred to assist with monitor space for our systems. * You must be able ...
Remote Inmate Call Monitoring information
See Vincennes, IN salary details
$7.04 - $7.98
1% of jobs
$7.98 - $8.92
0% of jobs
$8.92 - $9.87
0% of jobs
$9.87 - $10.81
4% of jobs
$10.81 - $11.75
3% of jobs
$12.57 is the 25th percentile. Wages below this are outliers.
$11.75 - $12.69
19% of jobs
The median wage is $13.61 / hr.
$12.69 - $13.63
23% of jobs
$13.63 - $14.57
24% of jobs
$14.59 is the 75th percentile. Wages above this are outliers.
$14.57 - $15.51
18% of jobs
$15.51 - $16.46
2% of jobs
$16.46 - $17.40
5% of jobs
$7
$13
$17
How much do remote inmate call monitoring jobs pay per hour?
As of Aug 27, 2026, the average hourly pay for remote inmate call monitoring in Vincennes, IN is $13.80, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $14.90 per hour, depending on experience, location, and employer.
What is remote inmate call monitoring?
Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?
To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.
What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?
Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.
What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?
| Aspect | Remote Inmate Call Monitoring | Inmate Records Technician |
|---|---|---|
| Credentials | Basic security or monitoring certifications, background checks | High school diploma or GED, data entry skills |
| Work Environment | Remote, security-focused, correctional facilities | On-site or administrative office, correctional facilities |
| Industry Usage | Law enforcement, correctional agencies, private monitoring services | Correctional facilities, law enforcement agencies |
| Job Focus | Monitoring inmate calls, ensuring security compliance | Maintaining inmate records, data management |
Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Vincennes, IN?
For Remote Inmate Call Monitoring jobs in Vincennes, IN, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Vincennes, IN look for?
The top searched job categories for Remote Inmate Call Monitoring jobs in Vincennes, IN are:
What cities near Vincennes, IN are hiring for Remote Inmate Call Monitoring jobs?
Cities near Vincennes, IN with the most Remote Inmate Call Monitoring job openings:
$16/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 12 days ago
Job description
Hiring Immediately - Multiple Positions - Full Time - Work from Home Customer Service Position
About the Role
Are you looking for a role that challenges you and rewards your dedication? At notifyMD, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7. We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team.
This is not a sedentary, low activity position. It is a "call after call" environment that requires focus, speed and precision. We are seeking professionals who thrive under pressure and understands that true customer service is not for the faint of heart.
At this time, we are only hiring Full Time remote residents in Georgia.
Key Responsibilities
You will manage inbound calls for various companies. You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client. You must deliver an empathetic, polite, and professional demeanor on every single call. You must possess excellent grammar and clear, articulate spoken English. We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores.
Technical Requirements
To succeed in this role, your home office must meet the following technical specifications:
- You must provide your own equipment that meets the specifications during your new hire period.
- Upon successful completion of your new hire period, notifyMD will provide you with company issued equipment.
- Windows 11 or higher. Note – Chromebooks, Apple/Mac products and tablets are not compatible with our systems.
- A wired (Ethernet) internet connection is required. Wi-Fi connections are strictly prohibited due to stability requirements.
- A professional grade wired headset with microphone.
- A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
- You must be able to type at least 30 WPM
Schedule and Availability
- 10 hour shifts (4 days on, 3 days off)
- Weekend and Holidays –Because our operations run 24/7, you must be available to work one weekend day per week. Holiday work in general is required.
Benefits and Compensation
We value our team members and offer a comprehensive benefits package to support your health and future:
- $16 per hour
- Medical, Dental and Vision Insurance
- 401k retirement plan with company matching
- ESOP (Employee Stock Ownership Plan)
- Paid time off Benefits
Are you the right fit?
If you are detail oriented, comfortable with technology and pride yourself on your ability to deliver high quality service under pressure, we want to hear from you!
notifyMD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.