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Remote Inmate Call Monitoring Jobs in Marietta, GA

PainPoint

Prior Authorization Coordinator

Atlanta, GA · On-site +1

$19 - $21/hr

Remote About DxTx Pain & Spine At DxTx Pain & Spine, we're redefining how pain and spine practices ... Monitor advanced procedure trackers for each practice to identify authorization opportunities.

Worth AI

Senior Agentic (AI) Engineer

Atlanta, GA · On-site +1

$100K - $138K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable - CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Worth AI

Senior Agentic (AI) Engineer

Atlanta, GA · Remote

$107K - $146K/yr

... monitoring. * Architect agent graphs in LangGraph (or comparable -- CrewAI, AutoGen, Claude Agent ... All Remote Hires will be required to travel to Orlando, Florida at least twice per year for Town ...

Ryder

Supervisor Customer Service

Alpharetta, GA · On-site +1

$65K/yr

... Call Handling. Coaching and developing employees for performance and setting expectations with each ... Monday - Friday, must be open to working 1st and 2nd shift - Remote Essential Functions

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Atlanta, GA · Remote

$75K - $101K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

ARLINGTON PROPERTIES LLC

REGIONAL MANAGER

Atlanta, GA · Remote

$75K - $101K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

Arlington Properties, Inc.

REGIONAL MANAGER

Atlanta, GA · On-site +1

$75K - $101K/yr

Remote - Regional Travel Required Full-Time Exempt About the Role At Arlington Properties, Regional ... If you thrive on variety - one day coaching a property manager through a tough personnel call, the ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Marietta, GA

Remote Inmate Call Monitoring information

See Marietta, GA salary details

$7

$15

$19

How much do remote inmate call monitoring jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote inmate call monitoring in Marietta, GA is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.39 per hour, depending on experience, location, and employer.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.

What are the key skills and qualifications needed to thrive as a remote inmate call monitoring specialist?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a remote inmate call monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What are the most commonly searched types of Inmate Call Monitoring jobs in Marietta, GA?

The most popular types of Inmate Call Monitoring jobs in Marietta, GA are:

What are popular job titles related to Remote Inmate Call Monitoring jobs in Marietta, GA?

For Remote Inmate Call Monitoring jobs in Marietta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Inmate Call Monitoring jobs in Marietta, GA look for?

The top searched job categories for Remote Inmate Call Monitoring jobs in Marietta, GA are:

What cities near Marietta, GA are hiring for Remote Inmate Call Monitoring jobs?

Cities near Marietta, GA with the most Remote Inmate Call Monitoring job openings:

Remote Inmate Call Monitoring jobs near you
Infographic showing various Remote Inmate Call Monitoring job openings in Marietta, GA as of August 2026, with employment types broken down into 81% Full Time, 7% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $31,573 per year, or $15.2 per hour.

(REMOTE) Healthcare Customer Service Agent

Widescope Consulting and Contracting Services LLC

Powder Springs, GA • Remote

$17.75/hr

Full-time

Medical, PTO

Posted 9 days ago

Job description

Employment Type: Full-Time, Remote

Start Date: September 21, 2026

Number of Openings: 13

⸻

Compensation and Benefits:

Base Pay: $17.75 per hour

Health and Welfare Benefit: $5.55 per hour

Total Compensation: $23.33 per hour

Additional Benefits: Paid vacation, sick leave, holidays, 3% company 401(a) match (eligibility based on plan terms)

⸻

Training Details:

Schedule: Monday–Friday, 7:30 a.m. – 4:00 p.m. Central Time

Length: Approximately six weeks

Platform: Virtual (Zoom)

Attendance: Mandatory with strict requirements on time-off

  • Candidates should carefully review their availability for the entire training period before applying.

    • ⸻

    Key Responsibilities:Customer Service:
  • Respond to inbound calls from Veterans, healthcare providers, and other authorized callers.
  • Provide accurate information regarding healthcare services, benefits, referrals, authorizations, urgent care, dental services, and claims.
  • Listen carefully to each caller’s concern and provide professional, respectful, and compassionate assistance.
  • Adjust communication based on the caller’s needs and level of understanding.
    • Problem-Solving:
  • Research customer questions using multiple systems and available resources.
  • Resolve concerns during the first interaction whenever possible.
  • Complete outbound calls and followup activities as required.
  • Escalate complex or unresolved issues according to established procedures.
  • Provide accurate process and service information..
    • Documentation and Administrative Support:
  • Enter and maintain accurate customer and case information.
  • Document call details, actions taken, and outcomes in designated systems.
  • Complete required data entry and administrative work.
  • Protect confidential and sensitive information.
    • Quality and Compliance:
  • Follow all required scripts, policies, procedures, and operating guidelines.
  • Comply with HIPAA, privacy, and informationsecurity requirements.
  • Maintain professional conduct during all customer and team interactions.
  • Apply coaching and feedback to improve performance.
  • Stay current on process, policy, system, and service changes.

    • ⸻

    Minimum Qualifications:
  • At least two years of healthcare customer service or healthcare callcenter experience.
  • Experience supporting Medicare, Medicaid, TRICARE, the Veterans Health Administration, healthcare claims, health insurance, or healthcare providers is strongly preferred.
  • Strong verbal and written communication skills.
  • Ability to communicate professionally and calmly with Veterans, healthcare providers, and other callers.
  • Strong activelistening and problemsolving skills.
  • Basic computer proficiency and strong systemnavigation skills.
  • Ability to learn and work in multiple systems simultaneously.
  • Comfortable using PCbased applications, dual monitors, Microsoft Outlook, Excel, internet browsers, Zoom, and Microsoft Teams.
  • Ability to enter and document information accurately while speaking with callers.
  • Strong attention to detail, time management, and organizational skills.
  • Ability to follow detailed instructions, policies, and procedures.
  • Ability to accept and apply performance coaching.
  • Dependable attendance and the ability to work the assigned schedule.
  • Ability to successfully complete all required preemployment screening and backgroundcheck requirements before the first day of training.
  • Experience with CRM and callquality systems, including Salesforce, Microsoft Dynamics, or NICE, is helpful but not required.

    • ⸻

    Work Environment:
  • Handle 5070 calls daily in a fastpaced, structured setting
  • Flexibility to work shifts between 6:00 a.m. 7:00 p.m. Central Time, including weekends/overtime as needed
  • Reliable, hardwired internet connection required

    • ⸻

    Application Process:

    Ensure you meet all eligibility criteria and are available for the full training period. Be prepared for equipment setup, background checks, and verification of home office requirements.

    ⸻

    Apply Now to Make a Difference in the Lives of Veterans!

Apply