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Remote Inmate Call Monitoring Jobs in Utah (NOW HIRING)

Aman

Leisure Sales Manager - Amangiri

Canyon Point, UT · Remote

This is a remote position based in Miami, Florida , supporting Amangiri in Canyon Point, Utah. The ... Monitor account performance and develop strategies to exceed sales targets. Collaborate with ...

XACT

Customer Service Specialist - UT

Salt Lake City, UT · On-site +1

$15.99 - $16/hr

This is a remote position. We are looking for energetic individuals that have an interest in ... Laptops are not eligible for the work-at-home agent program. • A 19″ flat panel monitor ...

XACT

Customer Service Specialist - UT

Salt Lake City, UT · On-site +1

$16.50 - $21.75/hr

This is a remote position. We are looking for energetic individuals that have an interest in ... Laptops are not eligible for the work-at-home agent program. • A 19″ flat panel monitor ...

SOLUTIONREACH, INC.

Software Engineer

Lehi, UT · On-site +1

... monitor AI-assisted flows in partnership with security, compliance, and product. Requirements You ... Experience shipping or integrating features that call LLM APIs or similar services is a plus ...

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Participate in forward-looking initiatives to improve call steering and IVR architecture

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Participate in forward-looking initiatives to improve call steering and IVR architecture

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Participate in forward-looking initiatives to improve call steering and IVR architecture

Miratech

Senior Java IVR Developer

UT · On-site +1

$51.75 - $66/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Participate in forward-looking initiatives to improve call steering and IVR architecture

Miratech

Senior Java IVR Developer

Provo, UT · On-site +1

$51.75 - $66/hr

Monitor IVR systems and implement operational improvements to enhance customer experience ... Participate in forward-looking initiatives to improve call steering and IVR architecture

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Utah

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are popular job titles related to Remote Inmate Call Monitoring jobs in Utah? For Remote Inmate Call Monitoring jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Utah look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Utah are:
What cities in Utah are hiring for Remote Inmate Call Monitoring jobs? Cities in Utah with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Inside Sales Representative

Inside Sales Representative

Logical Position

Salt Lake City, UT • On-site, Remote

$23.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Starting Pay Model: $19.25/hr + uncapped performance bonuses
  • Bonuses:
    • $25 per completed meeting
    • $50 per closed express/non-recurring product
    • $100 per closed fully managed product

Pay Model after Probationary Period*: $23.50/hr + uncapped performance bonuses
  • Bonuses:
    • First 3 completed meetings/month: $25 each
    • Next 3 completed meetings/month: $50 each
    • Meetings beyond 6/month: $100 each
    • Closed express/non-recurring product: $100
    • Closed fully managed product: $200

*Probationary Period ends after 2 full calendar months after hire date.
Who We Are:
Logical Position is one of the fastest growing digital marketing agencies in the U.S. with hundreds of employees nationwide. We're constantly taking home awards including Inc.'s Best Place to Work (#3), the BBB's Torch Award for Ethics, and multiple performance-based awards from Google and Microsoft.
Why You Will Love LP:
  • Paid Time Off: You will accrue 14 days in your first year and increases over time with tenure.
  • Volunteer Time Off: You will accrue 40 hours in your first year.
  • Paid Holidays: You will receive a minimum of 7 paid holiday and 3 floating holidays awarded per anniversary year.
  • Health, Vision, and Dental Insurance: Eligible on the 1st of the month following 60 days of employment, and LP will cover up to 75% for the employee premium depending on the plan that you select.
  • 401(k) Match: Eligible following 90 days of employment, and LP will match 100% of the first 4% of income contributed.
  • Paid Parental Leave: Eligible for up to 12 weeks.
  • Paid Bereavement: Eligible for up to 5 days.
  • Employee Assistance Program: Access to free and confidential coaching, counseling, work-life balance, and self-help resources.
  • Flexibility to Work From Home: We have two offices-Lake Oswego, OR and Palatine, IL - but employees may choose to work from their home address.
  • Remote Office Space Reimbursement: Eligible for up to $100 following 30 days of employment to improve your remote office space. LP provides you a work laptop, headset, mouse, and monitor.
  • Work/Life Balance: We encourage a healthy work/life balance for all employees.
  • A dynamic company with fantastic team culture atop a rapidly growing industry!

Tasks:
  • Prospect (cold-call) via phone, email, and other methods to obtain qualified leads for a pipeline; consistently meet performance benchmarks for outbound calls and meeting scheduling to drive revenue growth
    • Expectations for probationary period (hire month plus the following 2 calendar months)
      • Weekly average of 45 calls a day
      • Average 4 meetings scheduled per month
    • Expectations following probationary period
      • Weekly average of 45 calls and/or 60 minutes of talk time per day
      • Average 1.5 sales per month
  • Maintain accurate records of interactions and activities in systems to ensure data integrity for reporting and pipeline management
  • Assist leadership or team members with special projects, reporting, or administrative tasks as requested to support team efficiency and contribute to strategic initiatives
  • Participate in internal meetings and training sessions to stay informed on company updates and continuously improve skills
  • Support cross-departmental initiatives that enhance client experience or operational efficiency to foster collaboration and improve overall customer satisfaction
  • Mentor or assist new team members during onboarding or training when requested to share knowledge and promote team development

Required Skills & Certifications:
  • Excellent interpersonal, verbal, and written communication skills
  • Proficient in Microsoft Office, internet navigation, and general computer skills
  • Comfortable making cold calls and handling objections
  • Ability to maintain professionalism and a positive attitude in difficult situations
  • Highly organized with excellent time management skills and attention to detail
  • Driven with a strong desire to learn, grow, and develop sales skills within a dynamic company and growing industry
  • Self-motivated to complete tasks independently
  • Works well in a team and collaborates effectively
  • Ability to prioritize tasks and adapt to changing priorities
  • Portrays Logical Position's core values: Integrity, Driven, Transparent, Dynamic, Collaborative, and Fun

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an employee in this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of said employee. An employee may be asked to perform other duties as required.
The application window will close once a sufficient number of qualified candidates have been identified, which may occur before or after a conditional offer is made.

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