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Remote Infrastructure Management Jobs in Phoenix, AZ

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In ... Infrastructure Managed Services : Creating resilient and secure infrastructure management.

Flare

IT Systems Administrator

Scottsdale, AZ · On-site +1

$75K - $100K/yr

Directly manage and coordinate work with a contract IT administrator in the Tel Aviv office to ensure reliable global support coverage. * Maintain office and remote infrastructure, including networks ...

CIM Group, LP

Sr. Accountant, Infrastructure

Phoenix, AZ · On-site +1

$73K - $92K/yr

Account for investments, fund-level debt, management fees, incentive fees, and fair value entries ... Proven experience of collaborating with teams in remote locations to ensure efficiency ...

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Remote Infrastructure Management information

See Phoenix, AZ salary details

$79.9K

$152.9K

$196.6K

How much do remote infrastructure management jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote infrastructure management in Phoenix, AZ is $152,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,200.00 and $195,600.00 per year, depending on experience, location, and employer.

What is remote infrastructure management?

A Remote Infrastructure Management (RIM) job involves monitoring, maintaining, and supporting an organization's IT infrastructure remotely. This includes servers, networks, databases, storage, and security systems to ensure optimal performance and security. Professionals in this role use remote monitoring tools to detect and resolve issues, perform regular maintenance, and implement infrastructure upgrades. RIM helps businesses reduce costs, improve efficiency, and ensure 24/7 IT system availability without requiring an on-site team.

What does a typical day look like for someone in remote infrastructure management?

A typical day in Remote Infrastructure Management involves monitoring system performance, responding to alerts, performing routine maintenance, and troubleshooting infrastructure issues as they arise. You might also collaborate with other IT teams to plan upgrades, patch vulnerabilities, and implement new technologies. Remote work often requires proactive communication and regular check-ins to align with team goals. While core responsibilities remain technical, adapting to rapidly changing problems and ensuring the stability of digital environments are at the heart of the role.

What are the key skills and qualifications needed to thrive in remote infrastructure management?

To thrive in Remote Infrastructure Management, you need expertise in network administration, server management, cloud platforms, and a solid understanding of IT security, generally supported by a degree in computer science or related certifications like CCNA, AWS, or Azure. Familiarity with monitoring tools like Nagios, virtualization platforms like VMware, and automation scripts is highly valuable. Strong problem-solving, communication, and time-management skills ensure effective remote collaboration and swift issue resolution. These competencies are essential to maintain uptime, secure data integrity, and support seamless operations across distributed environments.

What are popular job titles related to Remote Infrastructure Management jobs in Phoenix, AZ?

For Remote Infrastructure Management jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Infrastructure Management jobs in Phoenix, AZ look for?

The top searched job categories for Remote Infrastructure Management jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Remote Infrastructure Management jobs?

Cities near Phoenix, AZ with the most Remote Infrastructure Management job openings:

Remote Infrastructure Management jobs near you
Infographic showing various Remote Infrastructure Management job openings in Phoenix, AZ as of July 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $152,936 per year, or $73.5 per hour.

Help Desk Analyst Remote

Phoenix, AZ • Remote

vTech Solution
IT Services • 51 - 200 employees
Learn more about vTech Solutionexternal

$21 - $28.75/hr

Contractor

Posted 21 days ago

Job description

Job Title: Help Desk Analyst
Location: Remote (Phoenix, AZ)
Job Type: Contract – 6 Months (Possibility of extension)
Interview Mode: In person

Responsibilities:

  • Provides technical assistance and support for incoming queries and issues
  • Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the nature of the problem, and walks customers through the problem-solving process.
  • Re-assign and/or escalate tickets to other team members as necessary. Assists with data integrity compliance audits. Runs reports to show data integrity errors. Works with users to maintain data integrity standards.
  • Documents, updates and communication internal processes as required.
  • Problem resolution for complex issues in a timely manner or escalates tickets to management or next support tier as appropriate. Monitors internal customer service desk ticketing system.
  • Provides support/orientation to new users.

Knowledge of:

  • Customer Service Principles: Deep understanding of "world-class" service delivery and client-focused solution techniques.
  • Technical Support Frameworks: Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, 2, and 3).
  • Enterprise Software: Knowledge of ERP systems and specialized HR/Talent Management software like PageUp.
  • Data Governance: Understanding of data integrity standards, audit compliance, and the importance of accurate reporting.

Skills in:

  • Analytical Troubleshooting: The ability to perform triage, diagnose system related issues, and isolate the root cause of complex technical problems.
  • Communication & Pedagogy: Skilled in "walking" non-technical users through problem-solving steps via phone or email and providing orientation to new users.
  • Technical Writing: Proficiency in documenting internal processes and creating clear, actionable updates for problem resolution.
  • Platform Management: Skill in navigating and monitoring internal service desk applications to ensure no request is overlooked.

Abilities to:

  • Active Listening: The ability to ask targeted questions to determine the nature of a problem and gauge the user's technical proficiency.
  • Prioritization & Escalation: Ability to judge the severity of a ticket and determine when to re-assign or escalate it to management or a higher support tier.
  • Attention to Detail: Ability to run reports and identify subtle data integrity errors to maintain system standards.
  • Time Management: Ability to provide resolutions for complex issues in a timely manner while maintaining a high volume of ticket documentation.

Required experience:

  • 1 year of experience with Help desk or troubleshooting
  • Experience with serviceNow - ticket managing system

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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