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Remote Information Technology Assistant Jobs in California

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Perform remote diagnostics and in-person support as needed (store visits, technology installations ... * Assist with hardware and software rollouts: staging devices, configuring, deploying ...

Convoso

Senior IT Manager

Los Angeles, CA · On-site +1

$130K - $160K/yr

On-premise/remote troubleshooting of company hardware (laptops/printers/tablets/cellphones) and ... Monitor and audit IT Infrastructure system performance and troubleshoot issues to ensure ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create ... as necessary * Assist with developing and implementing IT policies and procedures to ensure ...

Harbor Freight Tools

$73K - $110K/yr

The IT Business Analyst is responsible for business and systems analysis functions supporting his ... Corporate - Remote - General office environment requiring ability to: *Stand, walk, sit for ...

Harbor Freight Tools

$73K - $110K/yr

The IT Business Analyst is responsible for business and systems analysis functions supporting his ... Corporate - Remote - General office environment requiring ability to: *Stand, walk, sit for ...

SpaceX

IT Internal Audit Manager

Hawthorne, CA · On-site +1

$140K - $220K/yr

IT INTERNAL AUDIT MANAGER SpaceX is seeking an IT Internal Audit Manager to lead SOX Information ... remote work will not be considered * Willingness to work long hours and weekends as needed ...

Intersect

IT Support Engineer

San Francisco, CA · On-site +1

... flexible remote culture. About This Role As part of Intersect's Technology team, you'll help ... Joining this team offers broad exposure to modern IT operations, opportunities to improve systems ...

Ross Stores, Inc

Analyst, IT Applications

Dublin, CA · Remote

$81K - $136K/yr

ESSENTIAL FUNCTIONS: Assist in development and maintenance of data ingestion pipelines using ... This position may be performed remotely anywhere within the United States. #LI-Remote SUPERVISORY ...

Red Cup IT Inc

IT Support Engineer

Los Angeles, CA · On-site +1

We are looking for an IT Support Engineer who is responsible for providing technical assistance to ... Support identity and access management. * Assist with incident response and security monitoring.

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Remote Information Technology Assistant information

What is the difference between Remote Information Technology Assistant vs Remote Help Desk Technician?

AspectRemote Information Technology AssistantRemote Help Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Basic IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, supporting internal teams or clientsRemote, providing technical support to end-users
Employer & Industry UsageBusinesses, IT service providers, tech support firmsIT support companies, corporate IT departments, tech service providers
Search & Comparison IntentUnderstanding entry-level IT support rolesTechnical support and troubleshooting roles

The Remote Information Technology Assistant and Remote Help Desk Technician roles share similar credentials and work environments, often supporting internal or external clients remotely. However, the IT Assistant may have broader responsibilities, including administrative tasks and basic troubleshooting, while the Help Desk Technician primarily focuses on resolving end-user technical issues. Both roles are essential in IT support, with overlapping skills but different primary functions.

What are the most commonly searched types of Remote Information Technology jobs in California? The most popular types of Remote Information Technology jobs in California are:
What are popular job titles related to Remote Information Technology Assistant jobs in California? For Remote Information Technology Assistant jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Information Technology Assistant jobs in California look for? The top searched job categories for Remote Information Technology Assistant jobs in California are:
What cities in California are hiring for Remote Information Technology Assistant jobs? Cities in California with the most Remote Information Technology Assistant job openings:
Remote Information Technology Assistant jobs near you

IT HELP DESK TECHNICIAN

Mendocino Farms

El Segundo, CA • On-site, Remote

$50K - $68K/yr

Full-time

Medical, Retirement, PTO

Re-posted 17 days ago

Mendocino Farms rating

7.0

Company rating: 7.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: El Segundo, CA
FLSA Status: Non Exempt
Compensation: $50,000 - $68,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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