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Remote Inbound Customer Service Jobs in Washington, VA

System One

Operations Manager

Washington, VA · Remote

Remote - offsite Responsibilities * Provide technical guidance for directing and monitoring ... service requests, and escalations. * Maintain SLA compliance, response times, and customer ...

System One

Operations Manager

Washington, VA · Remote

Remote - offsite Responsibilities * Provide technical guidance for directing and monitoring ... service requests, and escalations. * Maintain SLA compliance, response times, and customer ...

System One

Operations Manager

Washington, VA · Remote

Remote - offsite Responsibilities * Provide technical guidance for directing and monitoring ... service requests, and escalations. * Maintain SLA compliance, response times, and customer ...

System One

Operations Manager

Washington, VA · Remote

Remote - offsite Responsibilities * Provide technical guidance for directing and monitoring ... service requests, and escalations. * Maintain SLA compliance, response times, and customer ...

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Remote Inbound Customer Service information

See Washington, VA salary details

$10

$17

$27

How much do remote inbound customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote inbound customer service in Washington, VA is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $19.28 per hour, depending on experience, location, and employer.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What job categories do people searching Remote Inbound Customer Service jobs in Washington, VA look for? The top searched job categories for Remote Inbound Customer Service jobs in Washington, VA are:
What cities near Washington, VA are hiring for Remote Inbound Customer Service jobs? Cities near Washington, VA with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you

Network Monitoring Tools Engineer

System One

Washington, VA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Job Title: Network Monitoring Tools Engineer Location: Washington, VA Type: Direct Hire Contractor Work Model: Hybrid – onsite and remote Security Clearance: Required: Top Secret Responsibilities
  • Work directly with the customer to build, design, test, and deploy network management systems for monitoring and management of a network comprised of Cisco routers/switches and Microsoft servers and workstations.
  • Develop and deploy engineering solutions in compliance with Enterprise Network Standards Working Group architecture standards.
  • Collaborate with technical SMEs on deployment, participate in technical working groups, and contribute to technical advisory boards.
  • Participate in peer review of network configuration change requests prior to deployment.
  • Implement configuration changes.
  • Assist in developing and documenting procedures and processes.
Requirements
  • BA degree in a computer science/computer engineering related discipline and 5+ years of IT security/network engineering support experience (Engineering, Tier II, Tier III, network infrastructure implementation and maintenance); may accept additional years of experience in lieu of degree.
  • Experience implementing network management solutions in large enterprise/global networks.
  • Solid understanding of end user security and authentication.
  • Analysis of network flows and OSI model.
  • Expert knowledge of TCP/IP networking.
  • Experience working directly with Government customers.
  • Technical writing and documentation/diagram skills (MS Visio/MS Word/MS Excel).
  • Active Top secret clearance.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #LI-KA1 #M1 Ref: #850-Rockville (ALTA IT)