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Remote Inbound Customer Service Jobs in Taylors, SC

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

... Service Desk, as an agent primarily handling inbound customer calls. This is a call center ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

... Service Desk, as an agent primarily handling inbound customer calls. This is a call center ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

Getaway

Customer Representative

Greenville, SC · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Greenville, SC · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

InsuraTec

Sales Representative (Remote)

Mauldin, SC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

InsuraTec

Sales Representative (Remote)

Taylors, SC · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

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Remote Inbound Customer Service information

See Taylors, SC salary details

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How much do remote inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote inbound customer service in Taylors, SC is $14.83, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $16.35 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Taylors, SC?

For Remote Inbound Customer Service jobs in Taylors, SC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Taylors, SC look for?

The top searched job categories for Remote Inbound Customer Service jobs in Taylors, SC are:

What cities near Taylors, SC are hiring for Remote Inbound Customer Service jobs?

Cities near Taylors, SC with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you

Customer Service Representative I

AMERICAN SYSTEMS

Greenville, SC • On-site, Remote

$18 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Answer incoming calls, respond to voicemails, and ensure calls are answered on the same day.

  • Use the knowledge base and reference materials to respond to inquiries, assist with website-related issues, and refer callers to appropriate resources.

  • Track and document all inquiries and requests using the Customer Contact Management System, including steps taken to resolve issues.

Job description

Overview
Now Hiring at AMERICAN SYSTEMS
Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.
Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.
Responsibilities
An average day:
As a Customer Service Representative I (CSR I), you will answer general questions from callers using the available knowledge base, USPTO website, or other reference material and recommend resources available on the USPTO website. You will assist with MyUSPTO account issues (including password resets) and other website systems related support calls. You may also mail applicable standard printed materials to the caller or refer the caller to a local Patent & Trademark Resource Center (PTRC) for additional assistance. In this position you will:
  • Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day.
  • Transfer customers to appropriate secondary call centers as needed.
  • Respond to all incoming facsimiles.
  • Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services that have been sent to the general mailbox. Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately.
  • Send appropriate general information publications.
  • Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received including steps taken to resolve any problems encountered.

Qualifications
  • As a requirement of this position, all candidates must be either a U.S. Citizen or have official legal status in the United States and must have continually resided in the United States for the last two years. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience.
  • Ability to provide courteous and professional interactions with customers.
  • Experience using a knowledge base.
  • Effective listening and oral communication skills,
  • Must be able to speak, read and write in fluent English.
  • Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
  • A fixed shift schedule will be assigned at the time of hire based on operational needs. All shifts fall within our operating hours of Monday through Friday, 8:30 AM to 8:00 PM EST.
  • Must be able to present acceptable identification for customer badging and site access, such as a REAL ID compliant driver license, U.S. Passport, or other approved document from the GSA Required Identification List.

Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $18.00/Hr. - USD $19/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status

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