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Remote Inbound Customer Service Jobs in Charleston, SC

Liveops

Remote Customer Service Agent

Summerville, SC · Remote

$14 - $18.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

North Charleston, SC · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Mount Pleasant, SC · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Charleston, SC · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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Remote Inbound Customer Service information

See Charleston, SC salary details

$9

$15

$24

How much do remote inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote inbound customer service in Charleston, SC is $15.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.12 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Charleston, SC?

For Remote Inbound Customer Service jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Charleston, SC look for?

The top searched job categories for Remote Inbound Customer Service jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Remote Inbound Customer Service jobs?

Cities near Charleston, SC with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Charleston, SC as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $32,250 per year, or $15.5 per hour.

Client Experience Specialists

Insight Global

Charleston, SC • Remote

$17.50/hr

Full-time

Medical, Dental, Vision

Posted 10 days ago

Job description

Client Experience Specialist

Remote (Must Live Within 50 Miles of Charleston, SC)

$17.50/hr | 6-Month Contract-to-Hire | September 28 Start Date

Insight Global is hiring Client Experience Specialists on behalf of our clients, a leading remote workforce solutions company. This is a fully remote opportunity for customer-focused professionals who enjoy helping others, solving problems, and working in a fast-paced environment.

As a Client Experience Specialist, you will serve as the first point of contact for customers, handling inbound calls and messages, scheduling appointments, processing requests, capturing leads, and providing exceptional customer support. The ideal candidate is a strong communicator who can multitask across multiple systems while maintaining accuracy, professionalism, and efficiency.

Responsibilities:

  • Answer high-volume inbound customer calls and messages
  • Schedule appointments and assist with customer requests
  • Process orders and capture customer information
  • Accurately document interactions in multiple systems
  • Resolve customer concerns and escalate issues when necessary
  • Follow client-specific workflows and service guidelines
  • Meet productivity, quality, and attendance expectations
  • Deliver a positive customer experience in a remote environment

Qualifications:

  • 3-5 years of customer service, call center, or customer-facing experience
  • Strong communication and problem-solving skills
  • Experience handling high-volume inbound calls
  • Comfortable learning multiple systems and processes
  • Experience with scheduling, order processing, or lead intake preferred
  • Strong multitasking and computer skills
  • Additional language proficiency is a plus
  • Ability to type at least 30 WPM

Requirements:

  • Must live within 50 miles of Charleston, SC (29403)
  • Must remain local throughout employment
  • Able to travel to the Charleston office 2-3 times per year
  • Dedicated home office/workspace free of distractions
  • Hardwired internet connection (Ethernet required)
  • Private home internet account
  • Webcam required for training
  • Must be available to attend 2 weeks of paid training with no absences

Schedule & Training:

  • Full-time, 40 hours per week
  • Flexible availability between 8:00 AM and 11:00 PM EST
  • Weekend availability required
  • During the first 8-12 weeks, employees must work minimum 8-hour shifts on Fridays and Saturdays
  • Paid Training: Monday-Friday, 10:00 AM-6:00 PM EST for 2 weeks

If you're looking for a remote opportunity with long-term growth potential and enjoy helping customers every day, we'd love to hear from you! Apply today.