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Remote Inbound Customer Service Jobs in Erie, PA

Liveops

Remote Customer Service Agent

Erie, PA · Remote

$15 - $20/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Representative

Erie, PA · Remote

$20/hr

Experience taking inbound and outbound calls. * Computer skills, including navigating multiple systems and documenting call notes. * Strong communication skills and the ability to connect with ...

HMG Careers

Remote Customer Service and Sales

Erie, PA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Liveops

Remote Spanish Bilingual Customer Service

Erie, PA · Remote

$15 - $19/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

InsuraTec

Sales Representative (Remote)

Erie, PA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

Nexera

Entry Level Remote Insurance Sales

Erie, PA · Remote

$1.5K - $3.2K/wk

Contacting warm inbound leads -- people who've already asked for help protecting their families ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Erie, PA · Remote

$1.5K - $5.3K/wk

What you will be doing * Contact warm inbound leads -- people who have already requested ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Disabled Veteran Solutions

Customer Advocate

Erie, PA · Remote

$19/hr

... service and unwavering support. The Mission Position Details * Job Type: Full-time, remote ... Proven success in remote customer facing role, especially in complex, high-volume environments Why ...

New

HMG Careers

Remote Sales and Service Advisor

Fairview, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Albion, PA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Inbound Customer Service information

See Erie, PA salary details

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How much do remote inbound customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote inbound customer service in Erie, PA is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.69 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Erie, PA?

For Remote Inbound Customer Service jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Erie, PA look for?

The top searched job categories for Remote Inbound Customer Service jobs in Erie, PA are:

What cities near Erie, PA are hiring for Remote Inbound Customer Service jobs?

Cities near Erie, PA with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Erie, PA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,388 per year, or $16.1 per hour.

Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions

Erie, PA • Remote

$18 - $19/hr

Full-time

Posted 2 days ago

New

Job description

Ready for a mission that truly matters?Join Disabled Veteran Solutions (DVS) as a Customer Care AdvisorDisabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.The MissionPosition DetailsJob Type: Full-time, remoteSchedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)Training: Comprehensive 7-week orientation with full training and ongoing supportEnvironment: 100% remote work opportunityRequirementsExcellent active listening and problem-solving skillsAbility to efficiently manage multiple systems and tasks while maintaining a professional and empathetic toneA genuine passion for improving the lives of othersRequirementsHigh school diploma or equivalent (Bachelor's degree preferred)Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related fieldProficiency with various web-based platforms and toolsStrong attention to detail and organizational skillsHighly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.Preferred ExperienceExperience in healthcare, insurance, social work, or mental healthFamiliarity with medical terminology and health benefit plansProven success in remote customer facing role, especially in complex, high-volume environmentsWhy you'll love working with DVS:Competitive compensation and comprehensive benefitsOpportunities for professional growth and developmentA supportive, inclusive, veteran-owned organization committed to excellence and serviceIf you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.Apply today and join DVS, where your mission meets your purpose. Position details:Start date: Monday, October 5, 2026. Apply as soon as possible to be considered!Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities. A pre-employment drug screening and criminal background check are required prior to employment.