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Remote Inbound Customer Service Jobs in Delaware, OH

CFS

Customer Service Representative

Dublin, OH · Remote

$38K - $41K/yr

Customer Service Representative SALARY: $38,000 to $41,000, DOE SUMMARY: Providing excellent customer service to contract holders, ensuring professional and efficient service. DUTIES AND ...

battleface

Customer Service Team Leader

Columbus, OH · Remote

We're looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to ... Experience working remotely and with remote or international teams. * Ability to interpret and ...

battleface

Customer Service Team Leader

Columbus, OH · Remote

We're looking for a Customer Service Team Leader to provide hands-on support, coaching, and day-to ... Experience working remotely and with remote or international teams. * Ability to interpret and ...

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

What would make us excited about you? * 1 - 2 years of prior sales and customer service experience ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

AO-US

Be Seen First

Veteran & Union Accounts Manager (Remote)

Columbus, OH · Remote

$67K - $120K/yr

About the Role: If you have a background in customer service, retail, hospitality, or ... Inbound Consultation: Meet virtually (via Zoom) with union members and veterans who have requested ...

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Remote Inbound Customer Service information

See Delaware, OH salary details

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How much do remote inbound customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote inbound customer service in Delaware, OH is $15.73, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.36 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Delaware, OH?

For Remote Inbound Customer Service jobs in Delaware, OH, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Delaware, OH look for?

The top searched job categories for Remote Inbound Customer Service jobs in Delaware, OH are:

What cities near Delaware, OH are hiring for Remote Inbound Customer Service jobs?

Cities near Delaware, OH with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Delaware, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,710 per year, or $15.7 per hour.

Customer Care Representative - Cardio Partners - Remote

Sarnova HC, LLC

Dublin, OH • On-site, Remote

$15.50 - $21/hr

Full-time

Retirement

Re-posted 6 days ago

Sarnova rating

8.2

Company rating: 8.2 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Summary:
The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or resolve an issue for a single line of business at Sarnova. This position requires an individual who demonstrates care and empathy, a focus on results, and strong communication skills in working across many departments on behalf of the customer.
Organizational Impact:
In this role for Sarnova, you are our brand ambassador delivering delight in every interaction. You help deliver the right product, in the right hands, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention and advocacy.
Essential Duties and Responsibilities:
  • Order Processing: Handle inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
  • Order Confirmation: Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
  • Order Accuracy: Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
  • Special Orders Handling: Route special orders using the appropriate process and provide pricing information upon request
  • Customer Collaboration: Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
  • Product and Service Explanation: Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
  • Issue Resolution: Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
  • Problem Solving: Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
  • Administrative Support: Perform filing and other administrative tasks as needed

Skills/Experience Required:
  • Education: High School Diploma or equivalent
  • One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
  • Strong computer skills; basic understanding of MS Outlook, Word and Excel
  • Strong interpersonal and communication skills; must be able to develop and maintain cooperative working relationships with customers and co-workers
  • Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
  • Able to diffuse an upset customer and/or an intense situation
  • Excellent attention to detail and accuracy.
  • Experience working within a distribution company preferred
  • Emergency Medical or Hospital related experience a plus.
  • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
  • Additional job duties as assigned

Physical Requirements:
  • Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment
  • Reach with hands and arms
  • Talk and hear
  • See and be able to read, write, and interpret text
  • Employee may use computer, phone, copier and other office equipment in the course of a day
  • Occasionally lift and move objects weighing up to 10 pounds
  • Employee may be required to travel for business purposes
  • When working remotely, ability to secure confidential information
  • When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.
Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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