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Remote Inbound Customer Service Jobs in Columbus, OH

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The CSR will process all customer orders in accordance with the established company standards and ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The CSR will process all customer orders in accordance with the established company standards and ...

TridentCare

Customer Service Representative

Columbus, OH · Remote

$14.50 - $19.75/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The CSR will process all customer orders in accordance with the established company standards and ...

Trident Care

Customer Service Representative

Columbus, OH · Remote

$14 - $15.50/hr

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate ... The CSR will process all customer orders in accordance with the established company standards and ...

Liveops

Remote Spanish Bilingual Customer Service

Newark, OH · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Hilliard, OH · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Remote Inbound Customer Service information

See Columbus, OH salary details

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How much do remote inbound customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote inbound customer service in Columbus, OH is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.64 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Columbus, OH?

For Remote Inbound Customer Service jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Columbus, OH look for?

The top searched job categories for Remote Inbound Customer Service jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Remote Inbound Customer Service jobs?

Cities near Columbus, OH with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you

Customer Service Representative

TridentCare

Columbus, OH • Remote

$14.50 - $19.75/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

TridentCare rating

6.8

Company rating: 6.8 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

498th of 898 rated healthcare providers

Job description

This is a remote role; but must reside within 50 miles of the Columbus, OH Office at 2550 Corporate Exchange Drive, 43231

Multiple shifts available - will discuss during interview.  

Position Description:

This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. The CSR will process all customer orders in accordance with the established company standards and procedures. As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:

Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position.  This includes incoming and outgoing calls.                                   

  • Provide prompt, accurate and courteous responses to customers

  • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)

  • Answer incoming customer service orders as soon as possible

  • Display active listening and superior customer service skills for both external & internal customers.

  • Document activity to the DDF system

  • Consistently check appropriate DDF screen for report results to call back to customer

  • Display the ability to enter orders manually via our fax process

  • Display the ability to operate the phone system effectively

  • Adhere to work schedule

Other duties as assigned

 Qualifications Required:

  •  Ability to work independently and as a team

  • Must demonstrate the ability to perform the different tasks they have been trained for in the call center. The retention of this knowledge is a critical part of cross training the call center personnel

  • Computer knowledge

  • Strong customer service skills

  • Solid communication skills (including verbal, written and listening skills)

  • Solid problem solving and decision making abilities

  • Good organizational skills

  • Execute and prioritize multiple tasks

  • Professional

  • Ability to type 35 – 40 words per minute

  • Flexible and adaptable to change

  • Medical terminology / experience preferred but not required

  • A minimum of a High school Diploma or equivalent required

  • Must have high speed internet for Remote work

Benefits: 

TridentCare offers a competitive wage and robust benefit package to full time employees.  Part time employees are eligible for many of the same below, pro-rated.  Benefits include:

  • Two weeks of vacation time
  • Health Insurance after 30 days!
  • Sick time
  • 8 paid holidays
  • Same day pay available
  • Medical insurance allowance, giving you the freedom to customize your plan to fit your needs
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Company paid life insurance
  • 401(k)

What TridentCare employees say

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Benefits

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