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Remote Inbound Customer Service Jobs in Chester, VA

Nexora Talent

Remote- Customer Experience Service

Richmond, VA · Remote

$15.75 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

HMG Careers

Remote Customer Service and Sales

Matoaca, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Matoaca, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Liveops

Remote Spanish Bilingual Customer Service

Richmond, VA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Henrico, VA · Remote

$14 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

XACT

Customer Service Specialist - VA

Richmond, VA · On-site +1

$14.99 - $15/hr

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every Day Position Overview: We are looking for energetic individuals who have an interest in providing ...

Camesi Agency

Remote Sales Manager

Richmond, VA · Remote

$80K - $120K/yr

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... Role focus: consultative sales of life and health insurance products to inbound prospective clients.

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Remote Inbound Customer Service information

See Chester, VA salary details

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How much do remote inbound customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote inbound customer service in Chester, VA is $15.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $16.83 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Chester, VA?

For Remote Inbound Customer Service jobs in Chester, VA, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Chester, VA look for?

The top searched job categories for Remote Inbound Customer Service jobs in Chester, VA are:

What cities near Chester, VA are hiring for Remote Inbound Customer Service jobs?

Cities near Chester, VA with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you

Customer Service Representative (Bilingual)

Markel International

Richmond, VA • On-site, Remote

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Serve as the first point of contact for customers with insurance questions and deliver a positive customer service experience.

  • Communicate effectively with customers in both English and Spanish, addressing their concerns and providing information.

  • Stay current on procedures, products, and programs to meet department standards and support customer needs.

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Now Hiring: Spanish Bilingual Customer Service Representative I
We are looking for a Spanish bilingual Customer Service Representative I to join our Specialty Service team. In this role, you will be the first point of contact for new and existing customers, helping answer insurance-related questions and delivering a positive, professional customer experience. This position is a great fit for someone who enjoys helping people, communicates clearly in both English and Spanish, and can build trust with customers while supporting long-term relationships and renewal business. Regular, on-time attendance is an essential function of this role.

What You'll Do:

  • Serve as a helpful, professional first point of contact for customers with insurance questions.
  • Communicate clearly and effectively with customers in both English and Spanish.
  • Work to resolve customer concerns on the first call whenever possible and escalate appropriately when needed.

Customer Service Representatives are expected to stay current on procedures, products, and programs to meet department standards, including schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding accuracy.

What We're Looking For:

  • Fluency in both English and Spanish, with the ability to assist customers professionally in both languages.
  • A customer-first mindset and dedication to creating a positive service experience.
  • Strong phone communication skills and a professional, calm approach to customer conversations.
  • Comfort working in a fast-paced call center environment while navigating multiple systems.
  • Willingness to learn insurance products, procedures, and systems/applications.
  • Reliability, accountability, and strong attention to detail.
  • Prior customer service experience is preferred, especially in a high-volume phone or service center environment.

Requirements:

  • This position does not require a Property & Casualty Insurance license
  • High school diploma or equivalent; some college is a plus!
  • 1 or more years of prior customer service experience preferred
  • Demonstrated job stability and attendance records
  • Solid computer, grammar and multi-tasking skills
  • Comfort with a high-volume service center.

About the Specialty Service Team:

  • Support Specialty Insurance customers, including areas such as childcare, pest control, janitorial, wholesale, and workers' compensation.
  • Work in a remote call center setting with an average of 50-80 inbound calls per day.
  • Join an hourly team of approximately 51 staff members and work with 2-3 systems to support customer needs.
  • Location: Remote if outside of Markel office. If within radius of office, then Hybrid schedule of 2 days remote, 3 days in the office.
  • Core Hours: 7:00am - 7:00pm CST, Monday - Friday based on time zone.

Compensation:

  • $21.50/hr for Spanish bilingual candidates without a P&C license.
  • $23/hr for Spanish bilingual candidates with a qualifying 220 P&C license.

P&C License Information:
A Property & Casualty Insurance license is required for this position. The qualifying license is a 220 License, also known as a General Lines Agent License, for Florida. This is a comprehensive P&C insurance license that allows agents to sell and manage a wide range of commercial and personal property and casualty insurance products.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure,demonstratedcompetencies, geographic location, and other factors. The national average salary range for theCustomer Service Representativeis $21.50- $23with 5% incentive.

Who we are:

Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

  • We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

  • All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

  • We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

  • All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

  • All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to therarecruiting@markel.com.

No agencies please.

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