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Remote Inbound Customer Service Jobs in Calgary, AB

Globe Life Insurance

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Entry Level Customer Sales Representative (100% Remote)

Calgary, AB · Remote

CA$60K - CA$80K/yr

Entry Level Customer Sales Representative (100% Remote) 100% Remote | United States & Canada ... Customer service, retail, hospitality, or sales experience is a plus, but not required Why AO Globe ...

RhythmQ

Account Executive (Remote, Canada)

Calgary, AB · Remote

CA$80K - CA$100K/yr

At RhythmQ, we're changing how organizations interact with their customers by deploying uniquely ... In conjunction with inbound leads, top Account Executives prospect for leads and are always looking ...

RhythmQ

Account Executive (Remote, Canada)

Calgary, AB · Remote

$80K - $100K/yr

At RhythmQ, we're changing how organizations interact with their customers by deploying uniquely ... In conjunction with inbound leads, top Account Executives prospect for leads and are always looking ...

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Remote Inbound Customer Service information

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Calgary, AB? For Remote Inbound Customer Service jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Calgary, AB look for? The top searched job categories for Remote Inbound Customer Service jobs in Calgary, AB are:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Calgary, AB as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Broker - Personal Lines

Ratehub

Calgary, AB • Remote

CA$55K - CA$70K/yr

Full-time

Re-posted 19 days ago

Job description

WHO IS RATEHUB INC?

We’re a company on a mission - We are a unique Canadian Fintech that is the one stop shop for all financial needs of the consumer - Save, Spend, Borrow, Invest, and Protect. Every single team member, from product & engineering to sales & marketing, finance, operations, and everything in between is obsessed with one thing;  helping Canadians make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award-winning in-house brokerages, we help over 2M Canadians per month make a positive impact on their finances. We have many unique businesses - a mortgage brokerage, a life insurance brokerage, a home and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and MoneySense. 365 days a year we deliver our users the best online mortgage experience, personalized Credit Card and Loans options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser. 

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding, and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for an Experienced Customer Service Broker to join our Insurance team in Alberta, (fully remote role). Reporting to the Customer Service Broker Team Lead, the incumbent will have an exciting opportunity to join the fast growing Insurance brokerage for Ratehub - RH Insurance! The successful candidate will be motivated by working alongside a startup team, thrives in a fast paced environment, and is eager to grow with a rapidly expanding company.

YOUR RESPONSIBILITIES

  • Provide quality customer service and professional expert advice to clients
  • Proactively conduct renewal reviews to ensure customer retention targets are met
  • Handle outbound calls to existing clients for renewal review as necessary
  • Liaison with insurers, building and maintaining relationships
  • Administer, support and complete policy changes within our company partner’s portals and websites
  • Review policies and make recommendations as required 
  • Adhere to the underwriting criteria set out by our broker partners
  • Coordinate and follow up on client documents
  • Respond to incoming calls and service customer needs
  • Give claims advice to clients, report claims, follow up on claims 
  • Strong Ability to multitask, prioritize, and manage time effectively

YOUR QUALIFICATIONS

  • Alberta level 1 licence required, Level 2 license preferred
  • BC level 2 licence is a strong asset
  • Minimum 2+ years of insurance experience
  • Independent, ambitious and competitive
  • Thrives in a fast-paced environment
  • Positive attitude
  • Looking to grow with a rapidly expanding company

CULTURE FIT:

  • Members first - we prioritise the interests and needs of our members above all else. We solve member pain points and focus on member satisfaction. We start with members, and end with the P&L.
  • Growth mindset  - we set ambitious goals and challenge the status quo. We take responsible risks and are accountable for our actions.
  • Better together - we are One team with One common goal. We make our footprint bigger than our foot, leave our egos at the door, support each other to achieve great results as One company. 
  • Run after problems - we tackle problems head on and focus on finding solutions. Obstacles are seen as opportunities for growth and innovation. We have the hard conversations and choose the harder right over the easier wrong. And we do it with a smile.
  • Measure Learn Iterate Innovate - we focus on getting things done. We measure what matters, iterate, learn, iterate many times in a data-driven way, which is how we will innovate.


This job posting is for a currently open vacancy.

AI technology is not used in the screening and assessment process of our recruitment.

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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