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Remote Import Export information

What is a Remote Import & Export job?

A Remote Import & Export job involves managing the buying and selling of goods across international borders while working remotely. Professionals in this role handle logistics, customs regulations, supplier and client communications, and trade compliance from a remote location. They may coordinate shipments, negotiate contracts, and ensure that goods move efficiently between countries without physically being in an office or warehouse. Strong communication, negotiation, and knowledge of international trade laws are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Import & Export position, and why are they important?

To excel as a Remote Import & Export professional, you need strong knowledge of international trade regulations, logistics processes, and documentation, often supported by a degree in business, supply chain management, or related fields. Familiarity with specialized software such as ERP systems, customs management tools, and experience with Incoterms and shipping platforms is highly valuable. Attention to detail, proactive communication, and strong organizational skills help build effective client and supplier relationships. These abilities are essential to ensure smooth cross-border transactions, compliance with regulations, and efficient coordination across time zones.

What are some common challenges faced by Remote Import & Export professionals, and how can they be managed?

Remote Import & Export roles often involve navigating complex regulations, time zone differences, and unexpected shipping delays. Clear communication with international partners, staying updated on trade compliance changes, and proactive problem-solving are key to overcoming these challenges. Utilizing collaborative digital tools can help maintain smooth workflows with both clients and logistics providers. Team members typically work independently but closely coordinate with sales, compliance, and operations teams to resolve issues quickly. By staying organized and adaptable, professionals in this field can effectively manage obstacles and ensure the timely movement of goods.

What are popular job titles related to Remote Import & Export jobs in Washington? For Remote Import & Export jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Import & Export jobs in Washington look for? The top searched job categories for Remote Import & Export jobs in Washington are:
What cities in Washington are hiring for Remote Import & Export jobs? Cities in Washington with the most Remote Import & Export job openings:
Remote Import Export jobs near you
Infographic showing various Remote Import & Export job openings in Washington as of July 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% Remote job distribution.
ACE Account Service Desk Specialist (Tier II - ASD)

ACE Account Service Desk Specialist (Tier II - ASD)

Aretec Inc

Ashburn, VA • Remote

Full-time

Posted 6 days ago

Job description

ACE Account Service Desk Specialist (Tier II – ASD)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data‑driven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high‑impact solutions that support mission success.

Position Summary

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting web‑based portals, and familiarity with trade or account‑based service desk operations.The ideal candidate brings strong customer service skills, experience supporting web‑based portals, and - critically - a working knowledge of international trade operations. Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role.

What You'll Do

  • Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
  • Support 100,000+ active users across the Trade, PGA, and CBP communities.
  • Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
  • Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
  • Support ACE Portal account business processes, including user enrollment, account activation, and account management.
  • Maintain and update user‑facing documentation such as Welcome Letters and enrollment guidance.
  • Assist end users with ACE Portal functionality, including ACE Reports.
  • Resolve ≥90% of Tier II tickets in alignment with AQL targets.
  • Process ≥90% of tickets within 4 hours.
  • Achieve ≥90% quality scores on reviewed interactions.
  • Update ASD Standard Operating Procedures (SOPs) as requested.
  • Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
  • Attend periodic ACE training sessions to maintain system and process proficiency.
  • Respond to urgent priority requests, including ACE Command Center / War Room activities.
  • Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications

  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum 2 years of experience in IT help desk or customer support roles.
  • Knowledge of trade compliance processes or support of web‑based portals. International trade operations, import/export compliance, or customs processes; ability to communicate fluently in trade industry terminology.
  • Strong customer service, communication, and documentation skills.
  • Bilingual (English/Spanish) required.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • Experience supporting the Automated Commercial Environment (ACE).
  • Knowledge of CBP trade facilitation and compliance processes, including familiarity with ACE's role in trade entry, cargo release, and PGA messaging.
  • Experience using the ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Knowledge of import/export trade processes, including entry types, harmonized tariff schedules, bonded operations, or PGA requirements.
  • Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.