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Remote Import Export Customer Service Jobs in Boston, MA

ABB

Senior Leader, U.S. Trade Compliance Program

MA · Remote

S. import, export, sanctions, and customs regulations. The position serves as a key leader within ... Remote {#LI-Remote} This role is contributing to the Country Trade Compliance group in the United ...

ABB

Senior Leader, U.S. Trade Compliance Program

MA · Remote

S. import, export, sanctions, and customs regulations. The position serves as a key leader within ... Remote {#LI-Remote} This role is contributing to the Country Trade Compliance group in the United ...

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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How much do remote import export customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote import export customer service in Boston, MA is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $26.88 per hour, depending on experience, location, and employer.

What is a remote import export customer service representative?

A Remote Import Export Customer Service job involves assisting clients and stakeholders with international shipping, customs documentation, and logistics issues from a remote location. Professionals in this role communicate with customers, freight forwarders, and customs brokers to ensure the smooth import and export of goods. They handle inquiries, resolve problems, track shipments, and ensure compliance with international trade regulations. Strong communication, organizational skills, and knowledge of import/export processes are essential for this position.

How does a remote import export customer service representative typically coordinate with logistics and compliance teams?

As a Remote Import Export Customer Service representative, you will regularly collaborate with logistics and compliance teams to ensure smooth, timely shipments and adherence to international trade regulations. This often involves virtual meetings, updating shared tracking systems, and promptly communicating documentation requirements or shipping updates. You'll need strong organizational skills and the ability to proactively resolve issues that may arise due to customs delays or regulatory changes. Effective communication and teamwork are essential, as your input directly impacts customer satisfaction and the overall supply chain efficiency.

What are the key skills and qualifications needed to thrive as a remote import export customer service representative?

To thrive as a Remote Import Export Customer Service representative, you need strong organizational skills, knowledge of international trade processes, and experience with order management, often supported by a background in logistics or a related field. Familiarity with shipping documentation systems, CRM software, and international regulations such as Incoterms is typically required. Excellent communication, problem-solving abilities, and cultural sensitivity are standout soft skills in this role. These skills ensure efficient coordination, compliance, and customer satisfaction in a complex, global environment.

What is the difference between Remote Import Export Customer Service vs Remote Customs Coordinator?

AspectRemote Import Export Customer ServiceRemote Customs Coordinator
Primary RoleHandling customer inquiries, order processing, and support related to import/export shipmentsManaging customs documentation, compliance, and coordination with customs authorities
Required SkillsCustomer service, knowledge of import/export procedures, communication skillsRegulatory knowledge, documentation expertise, attention to detail
Work EnvironmentRemote, customer-facing, logistics or supply chain companiesRemote or office-based, customs and compliance departments

While both roles involve import/export processes, Remote Import Export Customer Service focuses on customer interactions and support, whereas Remote Customs Coordinator specializes in customs compliance and documentation management. Both require knowledge of import/export regulations but serve different functions within the supply chain.

What are popular job titles related to Remote Import Export Customer Service jobs in Boston, MA?

For Remote Import Export Customer Service jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Import Export Customer Service jobs in Boston, MA look for?

The top searched job categories for Remote Import Export Customer Service jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Import Export Customer Service jobs?

Cities near Boston, MA with the most Remote Import Export Customer Service job openings:

Remote Import Export Customer Service jobs near you
Infographic showing various Remote Import Export Customer Service job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,683 per year, or $23.9 per hour.

Admin Import Export Compliance (can be remote)

Axcelis Technologies

Beverly, MA • On-site, Remote

$84K - $126K/yr

Full-time

Re-posted 3 days ago

Job description

JOB DESCRIPTION
Global Trade Compliance Specialist (Can be remote or local to Beverly, MA)
Want to discover just how far your intellectual curiosity can take you? You're in the right place. For more than four decades, Axcelis Technologies has been at the forefront of innovation in semiconductor manufacturing technology. Chipmakers around the globe rely on our tools and process expertise to deliver the semiconductors that power modern life from smartphones and computers to cameras and cars. We have become a technology leader by providing the innovation necessary for business to thrive, quality of life to advance, and the environment to flourish-enabling a truly sustainable future.
Our influence is global, with more than 30 offices worldwide, an installed base of thousands worldwide and a customer list that includes the world's largest semiconductor manufacturers. Our team is expanding, and we are currently hiring a Global Trade Compliance Specialist. The Trade Compliance Team is a group of subject matter experts who work to ensure compliance with applicable governmental rules and regulations both in the US and abroad. They monitor the regulatory environment and partner with groups throughout the business to support the goals of the organization. This role will contribute to the effective management of the Trade Compliance Program at Axcelis' semiconductor equipment manufacturing facility in Beverly, MA.
Responsibilities:
  • Responsible for the daily import/export transactional tasks

  • Interface with freight forwarders, US customs officers, custom brokers, internal and external customers on all matters pertaining to customs and import and export regulations

  • Provide relevant product information to internal teams to support HTS classifications, Export Control Classification (ECCN) and country of origin information

  • Manage import/export recordkeeping process in compliance with guidelines set forth by regulations and Axcelis Technologies policy

  • Ensure that Axcelis partners, customers, vendors etc. are appropriately screened for Denied Person and Entities, restricted end-uses, antiboycott language, diversion, etc.

  • Act as liaison with internal departments within Axcelis in regulatory and duty matters, Interfacing with related departments regarding inquiries related to import and export compliance, as required by the Import Export Compliance Manager.

  • Conducts internal audit and assessment of business activities for adherence to import/export procedures throughout the business lifecycle, including review of new products and classification/characterization of commodities through final delivery to customer.

  • Evaluate new government requirements to ensure import and export compliance with changes and incorporation into day-to-day operations

  • Identifies and analyzes causes of international and domestic compliance issues and gaps and generate recommendations to management

  • Partner with cross-functional teams, including Logistics, Supply Chain, Sales, IT, and Engineering to develop and execute defined procedures

  • Provide training on various compliance topics to individuals and functional groups as required by the trade compliance manager.

  • Support group programs and projects that take advantage of Free Trade Agreements (including management of certificates of origin) and other duty-savings opportunities

Basic Qualifications:
  • Bachelor's degree or equivalent, preferred
  • Two years of Global Regulatory Compliance or related experience required
  • Clear demonstration of product classification process, CCL, and Schedule B/HTSUS
  • Exceptional Problem solving and computer/skillsets
  • Demonstrated self-starter with leadership qualities
  • Excellent Microsoft Office skills including SharePoint.

EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.
U.S. BASE SALARY RANGE
$84,379.71 - $126,569.57
This base salary range reflects the typical compensation for this role across U.S. locations.
Our salary ranges are determined by role and level; individual pay is determined based on
multiple factors, including job-related skills, experience, relevant education or training, work
location, and internal equity. The range provides the opportunity for growth and progression as
you develop within the role.
Base pay is one part of our U.S. total compensation package which includes eligibility in the
Axcelis Team Incentive bonus plan, and comprehensive benefits package (for regular
employees working 20+ hours a week).

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