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Remote Import Export Customer Service Jobs in Wisconsin

FTZ Lead

Milwaukee, WI · On-site +1

$101K - $133K/yr

... related to: import/export, security, FTZ. * Guide cost productivity (FTZ savings/avoidance ... customers and vendors related to FTZ compliance. * Collaborate with other departments on special ...

FTZ Lead

Milwaukee, WI · On-site +1

$101K - $133K/yr

... related to: import/export, security, FTZ. * Guide cost productivity (FTZ savings/avoidance ... customers and vendors related to FTZ compliance. * Collaborate with other departments on special ...

Remote Customer Service Specialist

Madison, WI · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

This position is for wireless customer service, so you will be handling mainly inbound calls from ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

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Remote Import Export Customer Service information

What is a remote import export customer service representative?

A Remote Import Export Customer Service job involves assisting clients and stakeholders with international shipping, customs documentation, and logistics issues from a remote location. Professionals in this role communicate with customers, freight forwarders, and customs brokers to ensure the smooth import and export of goods. They handle inquiries, resolve problems, track shipments, and ensure compliance with international trade regulations. Strong communication, organizational skills, and knowledge of import/export processes are essential for this position.

How does a remote import export customer service representative typically coordinate with logistics and compliance teams?

As a Remote Import Export Customer Service representative, you will regularly collaborate with logistics and compliance teams to ensure smooth, timely shipments and adherence to international trade regulations. This often involves virtual meetings, updating shared tracking systems, and promptly communicating documentation requirements or shipping updates. You'll need strong organizational skills and the ability to proactively resolve issues that may arise due to customs delays or regulatory changes. Effective communication and teamwork are essential, as your input directly impacts customer satisfaction and the overall supply chain efficiency.

What are the key skills and qualifications needed to thrive as a remote import export customer service representative?

To thrive as a Remote Import Export Customer Service representative, you need strong organizational skills, knowledge of international trade processes, and experience with order management, often supported by a background in logistics or a related field. Familiarity with shipping documentation systems, CRM software, and international regulations such as Incoterms is typically required. Excellent communication, problem-solving abilities, and cultural sensitivity are standout soft skills in this role. These skills ensure efficient coordination, compliance, and customer satisfaction in a complex, global environment.

What is the difference between Remote Import Export Customer Service vs Remote Customs Coordinator?

AspectRemote Import Export Customer ServiceRemote Customs Coordinator
Primary RoleHandling customer inquiries, order processing, and support related to import/export shipmentsManaging customs documentation, compliance, and coordination with customs authorities
Required SkillsCustomer service, knowledge of import/export procedures, communication skillsRegulatory knowledge, documentation expertise, attention to detail
Work EnvironmentRemote, customer-facing, logistics or supply chain companiesRemote or office-based, customs and compliance departments

While both roles involve import/export processes, Remote Import Export Customer Service focuses on customer interactions and support, whereas Remote Customs Coordinator specializes in customs compliance and documentation management. Both require knowledge of import/export regulations but serve different functions within the supply chain.

What are popular job titles related to Remote Import Export Customer Service jobs in Wisconsin?

For Remote Import Export Customer Service jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Import Export Customer Service jobs in Wisconsin look for?

The top searched job categories for Remote Import Export Customer Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Import Export Customer Service jobs?

Cities in Wisconsin with the most Remote Import Export Customer Service job openings:

FTZ Lead

Rockwell Automation

Milwaukee, WI • On-site, Remote

$101K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

202nd of 495 rated machine equipment manufacturers


Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

As a Foreign Trade Zone Lead, you will be responsible for oversight of daily operations of the foreign trade zones of Rockwell Automation in North America. This includes management of a third-party operations group and FTZ. You will also provide expertise in the maintenance, definition and implementation of internal controls by the US FTZ regulations, 19CFR, 15CFR, and other US regulatory agency requirements. Additionally, you will improve compliance activities concerning US Customs and US FTZ programs. You will report to the Trade Compliance Manager and will be fully remote, working anywhere in the United States.

Your Responsibilities:
  • Implement process efficiencies, focusing on cycle time and regulatory compliance.
  • Designation, (de)activation and all activities associated with new zone implementations or closures.
  • Provide oversight, escalation, and leadership to FTZ operations
  • Lead continuous improvement and productivity projects; implement changes required by regulatory changes related to: import/export, security, FTZ.
  • Guide cost productivity (FTZ savings/avoidance, feasibility studies)
  • Lead new zone implementations.
  • Manage FTZ related record retention.
  • Corporate subject matter regarding FTZ operations and using zones.
  • Develop processes, process improvements, procedures, manuals and systems to support FTZ compliance.
  • Be a program ambassador to provide intracompany training to departments and promote awareness of FTZs.
  • Provide support in connection with internal/external audits and investigations.
  • Establish compliance assessment audits, help with investigations, help implement corrective actions and make recommendations on improvements to leadership
  • Make formal presentations in meetings, and respond to questions from management, employees, customers and vendors related to FTZ compliance.
  • Collaborate with other departments on special projects such as distribution strategies, business continuity/contingency planning, and product line moves.
  • Review the activated area - validate that you post FTZ warning signs, lock gates / doors, and ensure cameras are in working order, etc.
  • Participate in CBP Compliance Reviews and responsible for providing all requested information.
  • Keep up-to-date on legislative changes affecting FTZs and ensure communication and compliance with changes
  • Perform annual system reviews and provide a summary report of any deficiencies and corrective actions for submission to the Port Director.
  • Oversee the annual reconciliation process and prepare a report explaining any discrepancies and corrective actions.
  • Prepare and file the FTZ Annual Report summarizing all zone activity to the zone grantee and CBP.
  • Be a systems administrator for the FTZ inventory control & recordkeeping system.
  • Measure FTZ related metrics.
The Essentials - You Will Have:
  • Bachelor's Degree or Equivalent Years of Relevant Work Experience.
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The ability to travel 10% of the time.
The Preferred - You Might Also Have:
  • 5+ years' experience with FTZ programs with experience in new Zone implementation, designation, and activation.
  • 5+ years import/export compliance experience
  • Experience with project management
  • Licensed Customs Broker
  • Inventory control experience
  • Experienced in dealing directly with US Customs and Border Protection, grantees, and FTZ board
  • Knowledge of international freight forwarding/transportation processes
  • Experience managing CTPAT compliance
What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-LifeAtRock

#LI-Remote

#LI-AO1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.


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About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

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