S. import, export, sanctions, and customs regulations. The position serves as a key leader within ... Remote {#LI-Remote} This role is contributing to the Country Trade Compliance group in the United ...
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Remote Import Export Customer Service information
What is the difference between Remote Import Export Customer Service vs Remote Customs Coordinator?
| Aspect | Remote Import Export Customer Service | Remote Customs Coordinator |
|---|---|---|
| Primary Role | Handling customer inquiries, order processing, and support related to import/export shipments | Managing customs documentation, compliance, and coordination with customs authorities |
| Required Skills | Customer service, knowledge of import/export procedures, communication skills | Regulatory knowledge, documentation expertise, attention to detail |
| Work Environment | Remote, customer-facing, logistics or supply chain companies | Remote or office-based, customs and compliance departments |
While both roles involve import/export processes, Remote Import Export Customer Service focuses on customer interactions and support, whereas Remote Customs Coordinator specializes in customs compliance and documentation management. Both require knowledge of import/export regulations but serve different functions within the supply chain.
How does a remote import export customer service representative typically coordinate with logistics and compliance teams?
What are the key skills and qualifications needed to thrive as a remote import export customer service representative?
What is a remote import export customer service representative?

Full-time
Medical, Dental, Vision, Life, Retirement
Posted 6 days ago
ABB Group rating
8.4
Based on 77 frontline employees who took The Breakroom Quiz
97th of 487 rated machine equipment manufacturers
Job description
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Country Trade Compliance Manager (CTCM)__
Your role and responsibilities
The Senior Leader, U.S. Trade Compliance Program will be responsible for supporting the Country Trade Compliance Officer (CTCO) in the management, governance, and execution of the ABB's U.S. Trade Compliance Program. This role provides strategic oversight of trade compliance risks, policies, controls, and operational processes while partnering with business stakeholders to ensure compliance with applicable U.S. import, export, sanctions, and customs regulations. The position serves as a key leader within the U.S. trade compliance function, driving program excellence, continuous improvement, and regulatory compliance across the organization.
The work model for the role is: Remote {#LI-Remote}
This role is contributing to the Country Trade Compliance group in the United States.
Main Accountabilities:
Trade Compliance Program Leadership
Support the Country Trade Compliance Officer (CTCO) in developing, implementing, and executing the U.S. Trade Compliance Program strategy.
Lead key program initiatives to ensure compliance with U.S. import, export, sanctions, and other trade regulations.
Drive continuous improvement of the Country's trade compliance processes.
Serve as a senior advisor to Local Trade Compliance Officers (LTCOs) on trade compliance risks and regulatory requirements.
Regulatory Compliance & Risk Management
Identify, assess, and mitigate trade compliance risks through proactive monitoring and controls.
Support the CTCO with investigations of potential compliance concerns and support corrective and preventive action plans.
Escalate significant compliance risks, violations, and regulatory developments to the CTCO.
Support the CTCO with Risk Reviews and advise Local Trade Compliance Officers on the required due diligence to perform the trade compliance evaluations.
Support the CTCO with managing the Annual Trade Review Program for the review of the transactional and process checks. Support Local Trade Compliance Officers with the development of mitigation actions and ensure that identified gaps are closed timely.
Manage the tri-annual Global Trade Risk Assessment from the Group COE to identify key risks for all U.S. controlled items and to sensitive countries.
Governance & Internal Controls
Monitor compliance performance through Annual Trade Reviews, Global Trade Risk Assessments, metrics, and key performance indicators.
Coordinate with the Local Trade Compliance Officers on remediation efforts resulting from internal audits, regulatory reviews, or compliance assessments.
Responsible for managing the Country Trade Recordkeeping Repositories.
Business Partnership & Operational Support
Partner with the LTCOs and local business functions, such as logistics, procurement, engineering, sales, and legal teams to support the implementation of compliance requirements into business operations.
Provide strategic guidance on complex import/export transactions, product classifications, licensing requirements, and jurisdiction determinations.
Facilitate trade-compliant solutions that balance regulatory requirements with operational objectives.
Training & Awareness
Lead development and deployment of U.S. trade compliance training and awareness initiatives.
Ensure LTCOs understand their compliance responsibilities and regulatory obligations.
Promote ongoing education regarding changes in trade regulations, enforcement trends, and company policy requirements.
Regulatory Engagement & External Interface
Support the CTCO with interactions with U.S. government agencies, including Customs and Border Protection (CBP), Bureau of Industry and Security (BIS), Directorate of Defense Trade Controls (DDTC), and OFAC, as applicable.
Assist the CTCO in managing disclosures, audits, inquiries, and examinations by regulatory authorities.
Monitor regulatory developments and assess potential impacts to the company's operations.
Strategic Initiatives
Support the CTCO with merger and acquisition activities, integration efforts, and due diligence reviews from a trade compliance perspective.
Develop metrics and executive reporting to provide leadership visibility into compliance program effectiveness and risk exposure.
Qualifications for the role:
Master's degree in supply chain and/or trade management eld (preferred) and 10+ years of experience in managing U.S. trade compliance programs; or Bachelor's degree in supply chain and/or trade management eld (preferred) and 12+ years of experience in U.S. trade compliance.
Hold Customs Broker License (strongly preferred).
Certified Import and/or Export Specialist (preferred but not required).
Super-user for Microsoft's Platform tools and systems. Working knowledge of ERP systems, SAP/GTS strongly preferred.
Must have a proven track record of managing trade compliance programs under U.S. trade regulations. Strong knowledge of U.S. Customs, BIS, EAR, OFAC, and the ITAR regulations.
Ability to establish and maintain relationships at the global and country level and across all functions of the company, communicating vertically and horizontally throughout the organization. Ability to work remotely within a Country team in a complex and decentralized organization while supporting multiple business divisions.
Candidates must already have a work authorization that would permit them to work for ABB in the U.S.
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus.
ABB Benefit Summary for eligible US employees
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Employment Type: FULL_TIMEWhat ABB Group employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ABB Group
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Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
Cary, NC, US