Remote Import Export Customer Service Jobs in Georgia

Position Overview:

The Customs and Trade Compliance Specialist (?) support the execution of the company's customs and trade compliance program within a regulated medical device environment. This role will support corporate international customs and trade compliance projects, tasks and operational activities for Convatec locations in the US, CA and other global Convatec locations as needed. Must be a self-starter who enjoys partnering across organization, learning new things, and have a "roll-up our sleeves" attitude.

Key Responsibilities:

• Assist the Customs and Trade Compliance team in the delivery and execution of a standardized compliant international trade compliance program within Convatec.
• Assist with operational responsibilities for US / CA (other markets as needed) customs and trade compliance program, both import and export.
• Ensure import and export shipments conform to governmental rules and regulations by managing inquiries, requests from brokers, forwarders, manufacturing sites, distribution centers, etc. to ensure efficient and compliance movement of Convatec product and equipment
• Support the Temporary Importation Under Bond (TIB) process activities for goods entering the country for temporary purposes ensuring regulatory adherence.
• Support the FDA Import for Export (IFE) program activities to include import, export and reconciliation process to support product being imported into the US for sterilization and re-exported for global market allocations.
• Identify areas for process improvement in the daily resolution of customs and trade compliance related international transactions.
• Support continuous improvement and opportunities for trade automation.
• Support Convatec's customs and trade compliance recordkeeping program.
• Assist with the development, implementation and keeping current standard operating procedures and work instructions.
• Support the review of global (UK, NL, US, etc.) Harmonized Tariff Codes (HTS) and process to update and review SAP master data, Global Classification solution and customs broker regular database updates.
• Maintain broker and customs agency reports and KPIs, monitor broker performances and support MBRs
• Support the development and maintenance of customs and trade compliance process and procedures and the centralized shared storage, support the customs and trade compliance training activities.
• Assist with evaluation, investigation, and mitigation of potential customs and trade compliance risks.
• Assist with utilizing global classification software solution to automate and manage/audit global HTS classification.
• Support entry verification integrated system solution to automate and manage import entry data verification/audit, identifying errors and address findings for correction as they are identified.
• Assist with manual audits of entry data utilizing broker data, government reporting i.e. ACE data, other customs agency data and address errors as identified and implement corrective actions to improve compliance and broker performance.
• Assist with Trade Compliance KPI development and maintenance to measure and monitor service provider performance, broker scorecards, compliance trends and risk assessment - trade data analysis.
• Support projects as needed.

Skills & Experience:

• Understanding of Harmonized Tariff Schedule (HTS) classification principles, with the ability to support classification activities through research and data maintenance.
• Knowledge of U.S. import / export regulations
• Possess analytical problem-solving ability. Demonstrated ability to analyze and interpret complex problems, incorporating data and information researched and gathered from a variety of sources.
• Demonstrated ability to support new ideas and strategies, assisting with execution.
• Good working knowledge of SAP transactions and reports (preferred)
• Proficiency with Microsoft office applications (especially with Excel, Word, PowerPoint, Access, Outlook)
• Ability to work on tight deadlines and discern priorities
• Ability to work independently and collaboratively in groups with some manager directions, oversight, and guidance.
• Strong attention to detail and organizational skills
• Ability to learn in new or unfamiliar areas of global trade compliance.

Qualification/Education:

• 1-2 years experience in international trade compliance regulations and procedures for import and export.
• Bachelor's degree (equivalent experience could be considered)
• Familiarity with regulated industry (medical device, pharma, etc.) is a plus but not required.
• Familiarity with TIB, IFE concepts or exposure is a plus but not required.

Principal Contacts & Purpose of Contact

• Internal - Supply Chain, Sourcing, Plants, Warehousing, Distribution Centers, Marketing, Legal, Quality, Regulatory and other contacts as needed. Wide scope of global contacts at different levels of seniority within organisation.
• External - Customs Brokers, Freight Forwarders, Government Agencies, Industry consultants and specialists, Customers, Suppliers, Contract Manufacturers.

Working Conditions

Position is remote but office presence may be required for certain meetings or events.

Ready to join us?

At Convatec, we're pioneering trusted medical solutions to improve the lives we touch. If you're ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you'll find them. Stretch your thinking, and you'll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.
This is a big step forward.
This is work that'llmoveyou.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.