Remote Implementation Jobs in Highlands Ranch, CO

Are you energized by turning complexity into clarity and guiding customers through transformational change? Do you thrive at the intersection of strategy, technology, and relationship-building? Are you the kind of person who takes ownership, drives results, and ensures every client launch feels seamless and successful?

If so, you might be the Implementation Specialist we're looking for.

The Role:

As an Implementation Specialist, you will own the onboarding and implementation experience for new WorkBright customers, ensuring a smooth, strategic, and value-driven transition from sale to long-term success. This role partners closely with Sales, Customer Success, Product, and Engineering to design and execute tailored implementation plans that drive rapid adoption, operational efficiency, and measurable business outcomes.

You will serve as a trusted guide to our customers, guiding configuration decisions, best practices, and rollout strategies, while proactively identifying risks, improvement opportunities, and future growth potential.

This role is ideal for candidates with prior SaaS implementation, onboarding, or Customer Success experience who enjoy managing complex projects, working cross-functionally, and delivering exceptional client outcomes.

About the Company:

WorkBright is a leading HR platform for radically simple form verification. We're getting people to work faster by streamlining the hiring process.

WorkBright is a Certified B Corp. We balance our purpose and profit as we consider our impacts on all stakeholders from a social, environmental, and governance perspective.

We're also a pretty great place to work. And don't just take our word for it-we're proud to be awarded a Best Place to Work 2020-2026 by Best Places to Work in Colorado (formerly Outside Magazine), as well as #5 in Best Companies for Remote Workers in 2026, and Inc. Top Workplaces for 2024 and 2025.

Responsibilities:

• Own the end-to-end implementation lifecycle for new customers, from sales handoff through successful go-live.
• Serve as the primary point of contact for assigned implementations, managing scope, timelines, milestones, risks, and deliverables.
• Partner with Sales and Customer Success to ensure a seamless transition and long-term account success.
• Lead client kick-off meetings and provide consultative guidance on solution design, configuration, and best-practice workflows.
• Maintain a deep understanding of WorkBright's products, integrations, and partner solutions to recommend optimal implementation strategies.
• Monitor progress and adoption, proactively identifying blockers and driving timely resolution.
• Collaborate cross-functionally with Product and Engineering to communicate customer feedback, enhancement requests, and implementation trends.
• Drive continuous improvement of onboarding processes, documentation, and internal workflows.
• Identify expansion and upsell opportunities and partner with Account Management and Sales teams as appropriate.
• Maintain accurate implementation documentation, notes, and status updates within CRM and internal systems.
• Occasionally support on-site implementations as needed.
• Leverage AI tools to work more efficiently, while maintaining a high level of customer service whenever a personal touch is needed.
• Deliver end-user training and build client-facing enablement materials to drive confident, self-sufficient product adoption.
• Manage client data migration and configuration, ensuring sensitive employee information is handled accurately and securely throughout onboarding.
• Own and report on key implementation success metrics, such as time-to-go-live, on-time launch rate, time-to-value, and customer adoption and satisfaction.

Required Qualifications:

• Bachelor's degree or experiential equivalent
• 3+ years in an implementation, onboarding, or CSM role at a B2B SaaS company
• Experience supporting complex implementations, ideally in the Enterprise space
• Experience managing multiple concurrent client projects in a fast-paced environment
• Strong consultative communication, presentation, and stakeholder management skills
• Demonstrated ability to manage timelines, scope, and deliverables with minimal supervision
• Experience working in CRM platforms (Salesforce preferred)
• Strong technical aptitude and comfort learning new software platforms
• Highly organized with excellent attention to detail and follow-through
• Proactive, solutions-oriented, and customer-centric mindset
• Familiarity with HR tech, compliance, or workflow automation platforms, preferred
• Experience partnering cross-functionally with Product and Engineering teams, preferred

What We Offer You: Compensation and Benefits

• The salary range for candidates is : $80,000 - $95,000 OTE
• This is a full-time, exempt position
• Opportunity to work at a B Corp!
• Unlimited vacation
• Full time employees are eligible for stock options, subject to the terms of the plan
• 1 extra paid day off to volunteer in your community each quarter
• Health and dental (with competitive employer coverage), life insurance, FSA with company match, 401K with company match, additional reimbursements including home office set up, personal and professional development, and wellness
• The ability to work from wherever you want!

Travel Required:

WorkBright is a 100% remote company; however 5% travel may be required for various in-person meetings ranging from team meetings to staff functions.

At WorkBright, our core values are Unity, Impact, Initiative, Vigilance (updated 2026). We celebrate diversity and pride ourselves in fostering a productive, fun, positive company culture. We are proud to be an equal-opportunity workplace and are an affirmative action employer.