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Remote Implementation Specialist Jobs in Powder Springs, GA

Pearly

Implementation Specialist

Atlanta, GA · Remote

Role Summary The Implementation Specialist owns the post-contract onboarding lifecycle for every new Pearly account, regardless of segment -- from Committed through Go-Live. This role is responsible ...

Abbott

Implementation Project Manager

Atlanta, GA · Remote

The Opportunity This position is a remote based position for in the Abbott Point of Care ... Support Field sales team (Point of Care Sales Specialists) to deliver sales growth by providing pre ...

Abbott

Implementation Project Manager

Atlanta, GA · Remote

The Opportunity This position is a remote based position for in the Abbott Point of Care ... Support Field sales team (Point of Care Sales Specialists) to deliver sales growth by providing pre ...

JLL

Product Implementation Team Manager

Atlanta, GA · Remote

Lead, mentor, and develop a team of support specialists * Coach the team to run product demos and ... Location: Remote -Albany, NY, Andover, MA, Atlanta, GA, Austin, TX, Baltimore, MD, Boston, MA ...

RSM

ServiceNow Engagement Manager

Atlanta, GA · Remote

Lead and mentor cross-functional ServiceNow delivery teams, including distributed and remote ... ServiceNow Certified Implementation Specialist certification(s). * ITIL Foundation certification.

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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How much do remote implementation specialist jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote implementation specialist in Powder Springs, GA is $32.28, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $33.03 per hour, depending on experience, location, and employer.

What is a remote implementation specialist?

A Remote Implementation Specialist is responsible for guiding clients through the setup, integration, and deployment of a company's software or services. They work remotely to understand client needs, configure solutions, provide training, and troubleshoot any implementation challenges. Their role ensures a smooth transition from sales to full product adoption, optimizing the customer experience. Strong communication, technical expertise, and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote implementation specialist?

To thrive as a Remote Implementation Specialist, you need a strong background in customer onboarding, project management, and technical troubleshooting, often supported by a bachelor’s degree in a relevant field. Familiarity with CRM software, project management tools like Asana or Jira, and knowledge of SaaS platforms are typically required. Exceptional communication, time management, and problem-solving skills help facilitate smooth client interactions and team collaboration in a remote environment. These qualities are crucial for successfully guiding clients through product implementation and ensuring seamless adoption across distributed teams.

What are some common challenges faced by remote implementation specialists, and how are they addressed?

Remote Implementation Specialists often encounter challenges such as managing client expectations, addressing technical issues across various environments, and coordinating projects with geographically dispersed teams. To address these, specialists rely on clear, proactive communication, robust documentation, and effective use of remote collaboration tools. Developing strong relationships with clients and internal stakeholders is key to anticipating obstacles and driving implementation success. Many organizations also provide ongoing training and support to ensure specialists stay current with product updates and best practices, enabling them to overcome challenges efficiently.

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Remote Implementation Specialist jobs near you
Infographic showing various Remote Implementation Specialist job openings in Powder Springs, GA as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $67,140 per year, or $32.3 per hour.

Implementation Specialist

Atlanta, GA • Remote

Pearly
See more jobs at Pearlyexternal

Full-time

PTO

Posted 15 days ago

Job description

Role Summary

The Implementation Specialist owns the post-contract onboarding lifecycle for every new Pearly account, regardless of segment — from Committed through Go-Live. This role is responsible for getting new practices fully configured, trained, and confident in the platform, then handing off a well-documented, “Adopted” account to the Account Management CSM for ongoing relationship management, retention, and expansion. Where the Account Management CSM owns the long-term customer relationship, the Implementation Specialist owns the critical first stretch: turning a signed contract into a live, functioning customer.

This is a full life-cycle implementation role covering the entire book — SMB through Enterprise — rather than a single segment, and is a core seat in Pearly's CS model alongside the Account Management CSM.

 
Time Allocation

Implementation & onboarding delivery ~75%

  • Kickoff through go-live, all segments

Cross-functional coordination ~15%

  • Sales handoff, Product/Eng escalations, CSM handoff

Support queue coverage ~10%

  • Support queue overflow + PTO backfill

 
Key Responsibilities
 
Onboarding Delivery

  • Own onboarding for all newly signed accounts across every segment, managing pacing and prioritization across a mixed caseload.

  • Lead structured kickoff calls that define scope, timeline, stakeholders, and success criteria with each practice.

  • Configure the Pearly platform — PMS integration, payment setup, user permissions, and workflows — to match each practice's specific needs.

  • Run live training sessions for practice staff and providers, ensuring functional competency before go-live.

  • Track onboarding milestones and early account-health signals in Pylon, escalating risk early.

Cross-Functional Coordination

  • Validate the automated HubSpot → Pylon handoff at Committed, confirming segment and account data are accurate before kickoff.

  • Partner with the CSM on a documented go-live handoff once an account reaches “Closed Won” status.

  • Surface technical or product gaps discovered during implementation to cross-functional stakeholders, with clear reproduction detail and proposed solutions (where applicable).

  • Provide light Support queue coverage for overflow and PTO backfill, consistent with the team's shared coverage model.

Process & Documentation

  • Help build and maintain onboarding playbooks, templates, and segment-specific workflows as the customer base grows.

  • Identify recurring onboarding friction points and propose process or tooling improvements.

Success Metrics

  • Time-to-go-live from Committed to Closed Won status

  • Onboarding CSAT / NPS

  • % of accounts reaching “Adopted” status within target window

  • Handoff quality, based on CSM feedback on handoff completeness

  • Data hygiene at close (segment field populated and accurate on HubSpot deals)

Ideal Candidate Profile

  • 2–4 years in SaaS implementation, onboarding, or technical customer success

  • Strong project management skills with the ability to run multiple concurrent onboardings

  • Outcome/ROI oriented

  • Comfortable leading live software configuration and training sessions with non-technical end users

  • Detail-oriented and process-driven, with experience building or improving onboarding playbooks

  • Familiarity with tools like HubSpot and a support/CS platform (e.g., Pylon, Zendesk, Intercom)

  • Technical background is a plus — comfort with integrations, APIs, or PMS/software configuration helps with platform setup and troubleshooting during onboarding

  • Dental or healthcare software experience is a plus, but not required

  • Payment Services background a plus

  • Comfortable with startup ambiguity and evolving process