Remote Immigration Customer Service Jobs in Puerto Rico

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

What You Will Do

• Microsoft's O365 subject matter expert in Office, Teams, SharePoint, Outlook, and OneDrive,
• Office 365 administration, groups, licensing, automations, tenant health, and new service enablement.
• Design and implementation of products based on requirements while meeting cyber and security policies for an IT subject matter area
• Provide measurable input for new products/services, processes or standards in operational plans in order to implement business strategies.
• Responsible for influencing others regarding policies, practices related to Microsoft Office 365 suite of products.
• Execute change management requests and provide support for scheduled and planned maintenance
• Support Operations Tier 3 for Tenant Engineering is essential
• Participate in researching and testing next generation technologies
• Coordination and escalation to Microsoft Support
• Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of work area
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• 2+ years of experience working as an O365 engineer.
• Experience working with PowerShell.

Qualifications We Prefer

• Proven experience in providing enhancements within a dynamic environment where agile methodology is applied at scale.
• Excellent decision making and critical-thinking skills
• Ability to meet deadlines with Projects and Assignments
• Ability to learn and support new technologies and train others
• Energetic, highly motivated self-starter with a positive attitude
• Outstanding organizational and communication skills are required
• Detail oriented and has the ability to multi-task
• O365 Certification a plus
• Ability to adapt to a fast-paced environment

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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