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Customer Service Representative - Call Center (Remote)

American Automobile Association (AAA)

Independence, OH • On-site, Remote

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago


AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance


Job description

Customer Service Representative - Call Center (Remote)

AAA East Central is looking for a customer-focused Member Service Counselor to join our remote Member Service Center team. If you enjoy helping people, solving problems, and delivering exceptional service in a fast-paced environment, we'd love to hear from you.

Schedule: Monday-Friday, 12:00 PM-8:00 PM, with alternating Saturdays (No Sundays)
Pay: $18.50/hour

What You'll Do

As the first point of contact for members and customers, you'll handle a variety of service requests while creating a positive customer experience.

  • Assist with membership services, billing inquiries, and travel planning.

  • Support Driving School enrollments, scheduling, rescheduling, and program inquiries.

  • Educate members on AAA benefits, products, services, and coverage options.

  • Promote memberships, upgrades, and other AAA products when appropriate.

  • Provide travel information, including routes, directions, mileage, accommodations, and road conditions.

  • Prepare TripTiks and utilize available resources to address member needs.

  • Resolve customer concerns with professionalism and escalate complex issues when needed.

  • Accurately document customer interactions and process requests in company systems.

  • Support training activities and assist during peak service periods.

What You'll Bring

  • High school diploma or equivalent.

  • Strong customer service, communication, and problem-solving skills.

  • Ability to thrive in a fast-paced, high-volume environment.

  • Proficiency with Windows-based computer applications and a typing speed of 30+ words per minute.

  • Ability to successfully complete required Member Service Counselor training and assessments.

  • Experience in customer service, call center operations, scheduling, registration, or enrollment processes.

  • Geographic knowledge and map-reading skills.

  • Familiarity with AAA products and services is an asset.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for community volunteer programs

Paid parental leave

Wellness programs

Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify


What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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