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Remote Hvac Customer Service Jobs in Tennessee (NOW HIRING)

Carrier

Rentals HVAC Branch Associate

Adams, TN · On-site +1

$53K - $106K/yr

About this role This position is for a Rental HVAC Branch Associate who is under moderate ... High School Diploma or GED. * 1+ years customer Service * Must have a valid driver's license.

Pae

Entry-Level Mechanical Engineer

Oak Ridge, TN · On-site +1

Amentum Nuclear Projects is a Tier 1 services provider supporting the U.S. Department of Energy ... Perform design of HVAC, plumbing, and piping systems, including B31.3 process piping * Serve as ...

Pae

Early Career Mechanical Engineer

Oak Ridge, TN · On-site +1

This role involves assisting senior engineers and project managers with HVAC, ductwork, piping, and ... Amentum office location is preferred; hybrid or remote work may be available by prior agreement ...

Pae

Senior Mechanical Engineer

Oak Ridge, TN · On-site +1

$99K - $131K/yr

... customers and communities. We are currently seeking a Senior Mechanical Engineer to support our ... This role includes oversight of HVAC, plumbing, and piping system designs; leadership of mechanical ...

Atlas Copco

Service Technician

Memphis, TN · On-site +1

$26 - $32/hr

... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ... Experience in HVAC a plus. * You are able to work independently and complete tasks within assigned ...

Johnson Controls

HVAC Controls Pre-Sales Engineer

Memphis, TN · On-site +1

$81K - $104K/yr

... and costing services for multiple building technologies. This role will provide Pre-sales ... This position is REMOTE and can be located anywhere within the US. How you will do it Under general ...

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Remote Hvac Customer Service information

What is remote HVAC customer service?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are the key skills and qualifications needed to thrive as a remote HVAC customer service representative?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What are the most commonly searched types of Hvac Customer Service jobs in Tennessee?

The most popular types of Hvac Customer Service jobs in Tennessee are:

What are popular job titles related to Remote Hvac Customer Service jobs in Tennessee?

For Remote Hvac Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Hvac Customer Service jobs in Tennessee look for?

The top searched job categories for Remote Hvac Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Hvac Customer Service jobs?

Cities in Tennessee with the most Remote Hvac Customer Service job openings:

Remote Hvac Customer Service jobs near you
Infographic showing various Remote Hvac Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Commercial HVAC/Plumbing/Electrical Technician - Multiple Areas in Tennessee

Evolution Maintenance

Nashville, TN • On-site, Remote

$27.25 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Evolution Maintenance rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

129th of 283 rated repair and maintenance companies

Job description

Service by people who give a damn. Evolution Maintenance, Inc. is a Tennessee based commercial facilities service company founded in 2013. We are a growing company that is looking to add to our honest, diverse and multi-talented team.
We are proud to offer you:
  • Competitive Salary
  • Health Insurance
  • Vision
  • Dental
  • Life Insurance
  • Short/Long Term Disability Insurance
  • Paid Vacation, Sick Days & Holidays
  • Company Vehicle
  • 401K program with company matching
  • Company Phone & Tablet- Uniforms
  • Unique signing bonus

We are currently looking for certified HVAC/R Technicians, Plumbers and Electricians to perform service calls in multiple areas of Tennessee. Qualified individuals should have the ability to work independently with good judgment and achieve a high level of customer satisfaction.
Requirements
  • Proficient with Tablets, Internet and Web Based Applications
  • Experience with all aspects of HVAC/Plumbing/Electrical repairs
  • Experience with other trades a plus
  • Minimum 3 years of combined experience
  • Clean Driving Record
  • Must be able to pass pre-employment drug screen & background check

Required experience:
  • HVAC/Plumbing/Electrical: 3 years or appropriate degree

Preferred experience:
  • Special consideration will be given to those technicians that also have food equipment experience (hot & cold side)

Benefits
We respect you and your time - you clock in via company iPad when you enter your company provided service vehicle at your house. We deduct a commute time for the day (total of 30 minutes) and of course you are expected to take lunch breaks (30 minutes for every 6 hours worked). Other than that, we are paying you for your time. If you have to drive several counties over - we are paying you. If you get stuck in traffic - we are paying you. All we ask back is that you respect us and our time.

What Evolution Maintenance employees say

Pay

Hours and flexibility

Workplace

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