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Remote Hvac Call Center Jobs in Baton Rouge, LA (NOW HIRING)

APTIM

Energy Engineer

Baton Rouge, LA · On-site +1

Discuss technical elements of energy consuming equipment in residential buildings (lighting, HVAC, ... On-site and remote verification of energy saving projects. * Providing guidance for the resolution ...

TMR

HVACR PM Apprentice

Baton Rouge, LA · Remote

$21 - $26/hr

... Center At TMR, our training and commitment to "do the right thing" allows us to truly take care of ... HVAC and refrigeration equipment. This role is designed for individuals who are mechanically ...

Aggreko

Project Manager, Major Projects

Baton Rouge, LA · Remote

$130K - $150K/yr

Knowledge in HVAC/R, electrical power generation/transmission/distribution is a plus * Experience ... Safety-focused culture #LI-BB1 #LI-Remote Equal employment opportunity We welcome people from ...

Atlas Copco

Service Technician

Baton Rouge, LA · Remote

$26 - $33/hr

... remote monitoring, and air audits. * You will pressure wash and clean the customer's entire ... Experience in HVAC a plus. * You are able to work independently and complete tasks within assigned ...

ABB

Strategic Segment Proposal Engineer

LA · Remote

This is a remote position. Candidates can be located anywhere in the US. This role is contributing ... The Division offers integrated digital technologies to control HVAC, lighting, shutters, and ...

ABB

Global Product Manager - Transformers

LA · Remote

If remote, candidates should be located near a major metro area. This role is contributing to the ... The Division offers integrated digital technologies to control HVAC, lighting, shutters, and ...

Varsity Tutors

Thermodynamics Tutor

Baton Rouge, LA · Remote

$18 - $40/hr

Emphasizes systematic problem-solving approaches and connects thermodynamics to power generation, HVAC systems, and materials processing applications. * Curriculum Awareness & Adaptive Instruction:

AMBA

Inside Sales Insurance Specialist

Baton Rouge, LA · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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How much do remote hvac call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote hvac call center in Baton Rouge, LA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is a remote HVAC call center?

A Remote HVAC Call Center is a customer support facility where agents handle HVAC (Heating, Ventilation, and Air Conditioning) related inquiries, scheduling, and troubleshooting via phone, email, or chat—but the agents work remotely, often from their homes. These centers support HVAC companies by managing service requests, dispatching technicians, and providing technical support to customers. The remote setup allows for flexible staffing and often extends service availability beyond standard business hours. This model helps HVAC businesses maintain high customer satisfaction while reducing overhead costs.

What are the key skills and qualifications needed to thrive as a remote HVAC call center representative?

To thrive as a Remote HVAC Call Center Representative, you need strong customer service skills, HVAC industry knowledge, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and HVAC scheduling or diagnostic platforms is important. Excellent communication, problem-solving abilities, and patience are critical soft skills to handle inquiries and resolve issues efficiently. These competencies ensure effective customer interactions, accurate issue resolution, and high customer satisfaction in a remote support environment.

What are some common challenges faced by agents working in a remote HVAC call center, and how can they be addressed?

Agents in a remote HVAC call center often encounter challenges such as troubleshooting technical issues over the phone, managing high call volumes during peak seasons, and ensuring clear communication between customers and field technicians. These can be addressed by thorough training on HVAC systems, using detailed scripts and troubleshooting guides, and leveraging collaboration tools to stay in touch with team members and technicians. Building strong problem-solving skills and maintaining a calm, customer-focused approach also help agents deliver effective service and support.

What are the most commonly searched types of Hvac Call Center jobs in Baton Rouge, LA?

The most popular types of Hvac Call Center jobs in Baton Rouge, LA are:

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For Remote Hvac Call Center jobs in Baton Rouge, LA, the most frequently searched job titles are:

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Energy Engineer

APTIM

Baton Rouge, LA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

APTIM rating

8.8

Company rating: 8.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Job Overview:
APTIM's Energy Transition team is looking for a motivated and experienced Energy Engineer with programmatic and project management expertise to work with our HOMES and HEAR program implementation. This position may be based in North Carolina, Texas, Minnesota or the possibility of a remote role and is an individual contributor position within the operations team. The Energy Engineer will provide technical expertise and assist other technical staff with program analysis and project review. There will be interaction with program implementer partners, evaluators, customers and internal APTIM colleagues. Industry knowledge and technical expertise in residential energy efficiency and renewable energy solutions is beneficial. Additional program responsibilities will include activities related to performance management and program design and oversight of technical requirements. Coordinating directly with internal functional teams will be paramount. This position will report to the Associate Director of Implementation.
APTIM's Energy Transition team is a recognized leader in the marketplace. Our energy experts deliver highly innovative projects and complex client solutions providing the full breadth of solutions including energy efficiency, energy management, carbon management, smart infrastructure, and distributed energy resources (DER). Our consultants proactively collaborate with clients to define and implement strategies and programs around key business drivers, with the primary focus of finding and delivering high impact outcomes that exceed expectations and meet the unique needs of our government, utility, and commercial clients.
The successful candidate will immediately assume an active role leading technical reviews and engage in team meetings and trainings. This role requires a dynamic individual with a solutions-focus approach who communicates across functional teams to exchange ideas, embraces a collaborative approach, and finds solutions to challenges as they arise. Candidates must be able to manage multiple tasks with competing deadlines, be versed in DSM program technologies, strategies and approaches, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues and implementation contractors. The role requires a person who is accountable, process driven, and pragmatic.
Key Responsibilities/Accountabilities:
  • Review customer incentive applications for energy savings projects to ensure completion, compliance with program rules, and adherence to building science best practices. Advise on eligibility determination for projects that fall outside of established program guidelines.
  • Provide technical expertise and serve as a resource for the program team regarding energy efficiency and beneficial electrification technologies
  • Discuss technical elements of energy consuming equipment in residential buildings (lighting, HVAC, hot water systems, envelope, integrated design, building automation. systems, process, motors, ventilation, compressed air and other equipment) and how it affects utility consumption and demand, to help prioritize recommendations and achieve goals.
  • Participate in QA/QC and internal audit activities.
  • Keep current on the latest energy-saving technology to provide program design suggestions when appropriate.
  • Ensure codes and regulatory standards are integrated into program design.
  • Participate as a technical expert in research projects.
  • On-site and remote verification of energy saving projects.
  • Providing guidance for the resolution of technical issues.
  • Working with other functional team leads to develop and share ideas and best practices.
  • Building relationships with program implementation leaders as well as other industry stakeholders.
  • Promoting communication and collaboration among both internal and external IRA Program teams.
  • All other related duties as assigned.
  • Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations.

Basic Qualifications:
  • Bachelor's degree in engineering from an accredited four-year college or university.
  • 2-5+ years' program experience related to energy efficiency, mechanical design, energy modelling or construction.
  • Expert knowledge of energy efficiency technologies and energy-saving solutions including lighting, HVAC, and mechanical systems for both residential and non-residential customers.
  • Strong communication and collaboration skills; experience with client engagement and coordination.
  • Strong quantitative and analytic capabilities including calculation review and spreadsheet analysis.
  • Commitment to fostering a collaborative work environment within the team and broader organization.
  • Ability to work independently and within a team environment while interacting with individuals at all levels of the organization.
  • Advanced experience in Excel and other Microsoft Office software suite products.
  • Must be a self-starter, organized and have the ability to manage competing priorities with tight deadlines.
  • Ability to maintain confidentiality and handle sensitive information with integrity.
  • High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders.
  • Advanced written and oral communication skills.
  • Experience in the design, development, and implementation of energy efficiency programs.
  • Tangible and documented project management experience.

Desired/Preferred Qualifications:
  • Building Performance Institute certification (BPI), Certified Energy Manager (CEM), Project Management Professional (PMP), and/or Leadership in Energy and Environmental Design (LEED).
  • Understanding of energy efficiency technologies and energy-saving solutions including, lighting, HVAC and mechanical systems.
  • Demonstrated ability to develop and maintain relationships with stakeholders.

About APTIM:
APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all.
What you can expect from APTIM:
  • Work that is worthy of your time and talent
  • Respect and flexibility to live a full life at work and at home
  • Dogged determination to deliver for our clients and communities
  • A voice in making our company better
  • Investment into your personal and professional development

As of the date of this posting, a good faith estimate of the current pay range for this position is $90,000 - $115,000 per year. Compensation depends on several factors including experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.
Employee Benefits
APTIM Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace https://aptim.makeityoursource.com/.
  • Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
  • Company paid and optional Life insurance
  • Short-term and long-term disability insurance
  • Accident, Critical Illness, and Hospital Indemnity coverage
  • Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
  • 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:
    • APTIM 401(k) Guide
    • APTIM - Helpful Documents

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