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Remote Hvac Agent Jobs in Indiana (NOW HIRING)

See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and ...

Customer Solutions Specialist

Fort Wayne, IN · On-site +1

$17.96 - $24.23/hr

See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and ...

Showing results 41-42

Remote Hvac Agent information

What is a remote HVAC agent?

A Remote HVAC Agent is a professional who provides support and troubleshooting for heating, ventilation, and air conditioning (HVAC) systems remotely, often over the phone or via online platforms. They assist customers, technicians, or property managers by diagnosing issues, offering technical guidance, and helping with system programming or scheduling repairs. Remote HVAC Agents may also handle customer service inquiries, schedule appointments, and ensure effective communication between clients and onsite technicians. This role typically requires strong technical knowledge of HVAC systems and excellent communication skills. Many companies use remote HVAC agents to provide around-the-clock support and improve response times for their clients.

What are the key skills and qualifications needed to thrive as a remote HVAC agent?

To thrive as a Remote HVAC Agent, you need solid knowledge of HVAC systems, troubleshooting techniques, and typically a relevant certification such as EPA 608 or HVAC technician license. Familiarity with diagnostic software, remote support platforms, and customer relationship management (CRM) systems is important. Excellent communication, problem-solving abilities, and patience are crucial soft skills for guiding customers and resolving technical issues remotely. These skills ensure accurate diagnoses, effective customer support, and successful resolution of HVAC problems from a distance.

What are some common challenges faced by remote HVAC agents, and how can they be addressed?

Remote HVAC Agents often encounter challenges such as diagnosing system issues without being physically present, communicating technical information clearly to clients or field technicians, and managing multiple service requests simultaneously. To address these, agents typically use advanced diagnostic software, follow structured troubleshooting protocols, and maintain detailed records of each case. Strong communication and organizational skills are essential, and many companies provide regular training to help agents stay updated on new technologies and best practices.

What is the difference between Remote Hvac Agent vs HVAC Technician?

AspectRemote Hvac AgentHVAC Technician
CertificationsHVAC certification, customer service skillsEPA certification, technical training
Work EnvironmentRemote, customer support centersOn-site, residential or commercial locations
Employer & Industry UsageHVAC companies, call centersHVAC service companies, construction

Remote Hvac Agents primarily handle customer inquiries and support remotely, focusing on troubleshooting and service scheduling. HVAC Technicians perform hands-on repairs and installations on-site. While both roles require HVAC knowledge, the Remote Hvac Agent emphasizes communication skills and remote support, whereas the HVAC Technician requires technical skills and physical work experience.

What cities in Indiana are hiring for Remote Hvac Agent jobs?

Cities in Indiana with the most Remote Hvac Agent job openings:

Infographic showing various Remote Hvac Agent job openings in Indiana as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution.

Director, Customer Partnerships

Parts Town

Fort Wayne, IN • On-site, Remote

$77K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday


Parts Town rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

46th of 421 rated retail wholesalers


Job description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

  • Parts Town Pride – check out our virtual tour and culture!
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Customer Partnerships Director (AKA PARTnership Builder) will oversee a key group of Chains Segment customers. This role is responsible for developing and maintaining relationships for a strategic set of customers through account penetration, sales, and marketing activities.  Sales & marketing activities for each customer include:  building a business plan to maximize profitable growth, prioritizing time and resources to fulfill the plan, building communication and other proactive tools with marketing to increase sales, creating new business building opportunities, and successfully leading projects. We are looking for an individual who can build strong relationships with customers, set priorities, and follow through on commitments!

A Typical Day

  • Manage and drive strategic account performance through development of business plans to maximize profitable growth
  • Deliver annual sales, MP overall contribution objectives
  • Obtain new accounts to consistently meet and exceed quarterly and annual sales quota
  • Proactively build and maintain in-depth knowledge of industry trends and competition
  • Cultivate a network of influential contacts at all levels of customers to achieve sales objectives within assigned customers
  • Work collaboratively with sales, marketing, and customer experience teams to maximize initiatives by sharing knowledge and developing proactive tools

To Land This Opportunity

  • You have 5-7 years of experience in a fast-paced, high growth consultative & collaborative sales environment
  • You’ve previously led, and grown a sales territory
  • You have a proven track record of success in national account leadership, account development, project management, and data management
  • Your people & presentation skills are top notch!
  • You’re an all-star communicator and are fluent in English (both written and verbal)
  • You can accommodate up to 30% travel time
  • Knowledge of Supply Chain and Marketing is a bonus!

About Your Future Team

Our team is all about building genuine relationships and working collaboratively within Parts Town and across the industry.  We’re a fun bunch with ambitious goals. When we are in the office, we love to celebrate big wins, birthdays, and milestone anniversaries. We are also known for our extensive potlucks!         

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $77,539.27 - $115,833.79 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.


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