Remote Humana Customer Service Jobs in Racine, WI

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CenterWell is a Humana-owned brand that connects a range of our healthcare services offerings: Primary Care, Home Health and Pharmacy. The CenterWell name reflects our commitment to putting our customers at the center of everything we do.
The Senior Pharmacy Sales Executive (Specialty) uses targeted geographic analysis, engages with Physician offices to influence key decision makers to route patients' specialty drug prescriptions to CenterWell Specialty Pharmacy for fulfillment. You will focus on increasing orders to CenterWell Specialty Pharmacy, resulting in increased prescriptions and revenue. Your work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. You will make decisions on moderately complex to complex issues regarding technical approach for project components, and you will perform work without direction. You will exercise considerable latitude in determining objectives and approaches to assignments.

The Senior Pharmacy Sales Executive (Specialty) manages a sales territory that includes CenterWell, a Humana-owned brand offering Primary Care, Home Health, and Pharmacy services.

• Build relationships with front and back-office staff by conducting sales calls within the territory.

• Provide staff education and information on options for patient use of Specialty Pharmacy medications.

• Become a knowledgeable resource regarding specialty pharmacy medications and Humana pharmacy benefits.

Use your skills to make an impact

Required Qualifications

• Candidates must reside in or be within commuting distance of Northern Illinois, through Milwaukee, Wisconsin, and up to Green Bay, Wisconsin, or be willing to relocate to the area at their own expense.

• Previous sales experience with documented success of meeting/exceeding goals.

• Experience analyzing sales data and market trends to make effective decisions.

• Comprehensive knowledge of Microsoft Suite applications specifically Word, Excel and PowerPoint.

• Experience establishing communication and engagement with prospects.

• Demonstrate adaptability and a collaborative, team-oriented approach in dynamic environments.

• Proven ability to establish, cultivate, and maintain strong relationships across partnering business segments to support organizational goals.

• Must be comfortable with being in the field 5 days/week within territory lines, and occasional overnight travel.

• This role is part of Humana's Fleet Driver safety program and therefore requires an individual to take possession of a company fleet vehicle and have a valid state driver's license.

Preferred Qualifications

• Experience using Salesforce or similar CRM tool.

• Bachelor's degree or 3 years of experience in sales and marketing.

• Specialty Pharmacy or healthcare experience preferred.

Additional information

• Workstyle: Field - This is a field position where employees perform their core duties at non-company locations, such as providing services at business partner facilities or prospects' and members' homes.

• Travel Required: Up to 50%, 5 days/week within an assigned territory line, with occasional overnight travel. Additional travel may include attendance at offsite team engagement meetings, which may require air travel and overnight stays.

• Driving Record: We will evaluate your driving record as part of a third-party background check and certain types or combinations of infractions may affect your eligibility for this position.

• Typical Workdays & Hours: Monday - Friday; Central Standard Time (CST).

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$84,700 - $115,500 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.