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Remote Humana Customer Service Jobs in Evanston, IL

Humana

Senior Enterprise Architect

Chicago, IL · On-site +1

Ensure customer success in designing, building, and migrating applications, software and services ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Senior Enterprise Architect

Chicago, IL · On-site +1

Ensure customer success in designing, building, and migrating applications, software and services ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

New

Humana

Senior Enterprise Architect

Chicago, IL · On-site +1

Ensure customer success in designing, building, and migrating applications, software and services ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Broker Relationship Manager

Chicago, IL · On-site +1

$93K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Broker Relationship Manager

Chicago, IL · On-site +1

$93K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Broker Relationship Manager

Chicago, IL · On-site +1

$93K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Humana

Lead Solution Architect

Chicago, IL · On-site +1

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Lead Solution Architect

Chicago, IL · On-site +1

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

Humana

Lead Solution Architect

Chicago, IL · On-site +1

... service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana ...

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All JobsHumana Customer Service JobsRemote Humana Customer Service JobsRemote Humana Customer Service Jobs in Evanston, IL

Remote Humana Customer Service information

See Evanston, IL salary details

$9

$18

$25

How much do remote humana customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote humana customer service in Evanston, IL is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What is a remote Humana customer service representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

What are the key skills and qualifications needed to thrive as a remote Humana customer service representative?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What are popular job titles related to Remote Humana Customer Service jobs in Evanston, IL?

For Remote Humana Customer Service jobs in Evanston, IL, the most frequently searched job titles are:

What job categories do people searching Remote Humana Customer Service jobs in Evanston, IL look for?

The top searched job categories for Remote Humana Customer Service jobs in Evanston, IL are:

What cities near Evanston, IL are hiring for Remote Humana Customer Service jobs?

Cities near Evanston, IL with the most Remote Humana Customer Service job openings:

Remote Humana Customer Service jobs near you
Infographic showing various Remote Humana Customer Service job openings in Evanston, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,520 per year, or $18 per hour.

Senior Enterprise Architect

Humana

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

Job description

Become a part of our caring community
The Senior Enterprise Architect will be a change agent for Humana and a key contributor to our digital transformation and modernization journey. The Senior Enterprise Architect performs technical planning, architecture development and modernization for Humana's environments. In this role, you will lead, coach, and guide Enterprise to a target architecture that is well aligned with technology standards, architectural governance and information security compliance. You will assess the compatibility and integration of products/services proposed as standards to ensure a cohesive architecture across interdependent technologies.

Key Responsibilities

  • Ensure customer success in designing, building, and migrating applications, software and services to the Cloud.

  • Collaborate with Humana enterprise teams and/or vendors/partners to define, mature and operationalize cloud patterns, reference architectures, and frameworks for successful cloud adoption.

  • Lead architectural discussions, design exercises, and proof of concepts to create world class Cloud Native solutions while ensuring these solutions are practical, implementable and easily consumable by our application teams.

  • Author or otherwise contribute to customer facing publications such as playbooks, run books, templates, standards guidance, etc. ensuring these artifacts enable our customers to easily consume Cloud capabilities at scale.

  • Provide guidance and thought leadership to enterprise teams with modern/future state cloud architecture and drive discussions with teams about best practices, trade-offs, implications for technical design & decisions.

  • Exercise independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.


Use your skills to make an impact

Required Qualifications

  • Bachelor's Degree in Computer Science or a related field

  • Progressive experience as a senior architect or technical lead in large IT projects spanning multiple enterprise systems

  • 10 or more years of experience in the design, development, and testing of software applications

Preferred Qualifications

  • Master's Degree

  • Experience working with Azure and/or GCP

Additional Information

Work Style: This position's work style is remote from any of the locations listed below. You must reside in close proximity to one of these locations.

Market Location Options:

  • Louisville, KY

  • Dallas/Frisco, TX

  • Washington, DC (Arlington, VA)

  • Chicago, IL

  • Fort Lauderdale, FL

  • Tampa, FL

Reporting Structure: You will report to a Director, Enterprise Architecture.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$117,600 - $161,700 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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