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Remote Humana Customer Service Jobs in Arkansas (NOW HIRING)

Humana

Broker Relationship Manager

Little Rock, AR · On-site +1

$93K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Broker Relationship Manager

Little Rock, AR · On-site +1

$93K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Humana

Broker Relationship Manager

Little Rock, AR · On-site +1

$93K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

HMG Careers

Remote Customer Service and Sales

Camden, AR · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Hope, AR · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Humana Customer Service information

What is a remote Humana customer service representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.

What are the key skills and qualifications needed to thrive as a remote Humana customer service representative?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What are the most commonly searched types of Humana Customer Service jobs in Arkansas?

The most popular types of Humana Customer Service jobs in Arkansas are:

What are popular job titles related to Remote Humana Customer Service jobs in Arkansas?

For Remote Humana Customer Service jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Remote Humana Customer Service jobs in Arkansas look for?

The top searched job categories for Remote Humana Customer Service jobs in Arkansas are:

What cities in Arkansas are hiring for Remote Humana Customer Service jobs?

Cities in Arkansas with the most Remote Humana Customer Service job openings:

Remote Humana Customer Service jobs near you

Broker Relationship Manager

Humana

Little Rock, AR • On-site, Remote

$93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

167th of 311 rated insurance

Job description

Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Are you passionate about contributing to the well-being of the Medicare population? Would you like to play an integral and strategic part in the overall success of a team? If so, join Humana's Broker Relationship Management team supporting the Little Rock, AR region. Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to service our consumers.

As the Broker Relationship Manager (BRM), you will be responsible for managing all available resources to help achieve sales growth, improve results and operational goals within the Arkansas market while also helping to coordinate on a national level. You will maintain and support all external field sales resources within the market (individual Agents, Agencies, and Partners). In this role, you will also develop external market engagement and sales strategy in coordination with the Director, local markets, tele-sales executives and account executives, including all sales support. You will also work closely with other BRM's to support national and regional Partners to ensure there is a consistent Agent experience in all markets.

Key Role Functions

  • Develop, maintain, and grow relationships with local brokers, agencies, and partner organizations within the assigned Arkansas market

  • Drive membership growth by supporting broker sales activities and cultivating new and existing partner relationships

  • Provide ongoing training, coaching, and enablement to brokers on Humana products, compliance requirements, and sales best practices

  • Partner with brokers on community engagement efforts, marketing activations, and sales events to expand market presence

  • Identify, recruit, and onboard new broker partners to strengthen Humana's distribution network

  • Support brokers throughout the sales lifecycle, including presentations, proposals, and troubleshooting member or prospect issues

  • Analyze market trends, broker performance, and sales data to inform strategies and improve outcomes

  • Collaborate cross-functionally with internal teams (marketing, compliance, operations) to support broker success

  • Participate in local events, meetings, and community outreach to build brand awareness and relationships with providers and community stakeholders

  • Influence local market strategy and contribute insights to broader departmental initiatives

This role is considered "remote/work at home", however, you must live within the region (Little Rock, AR) to be considered for this opportunity (relocation may be considered) and willing to travel up to 50% locally within the region.


Use your skills to make an impact

Required Qualifications

  • 2+ years of sales experience in the Medicare industry

  • Active Health Insurance license within the stated region or the ability and willingness to obtain within 90 days of employment

  • Prior experience with public speaking and presentations

  • Prior experience using CRM tools, Sales/Marketing Resources, Microsoft Office with proficiency in TEAMS, Excel, and PowerPoint

  • Must currently reside in Little Rock, AR area or willing to relocate

  • Willingness to travel up to 50% locally across the state of Arkansas

Preferred Qualifications

  • Associate or Bachelor's degree

  • Prior Salesleadershipexperience leading and training a team of sales associates

Additional Information

This role has a base salary + an annual targeted sales incentive of $93.5k

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.


$63,000 - $186,000 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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