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Remote Human Service Jobs in Waterloo, IA (NOW HIRING)

All JobsHuman Service JobsRemote Human Service JobsRemote Human Service Jobs in Waterloo, IA

Remote Human Service information

See Waterloo, IA salary details

$31.1K

$61.4K

$104.5K

How much do remote human service jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote human service in Waterloo, IA is $61,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $69,000.00 per year, depending on experience, location, and employer.

What are remote human service jobs?

Remote human service jobs are positions that involve helping individuals and communities access social services, support, and resources, but are performed from a remote or home-based location. These roles can include case managers, counselors, social workers, crisis hotline operators, and support coordinators, among others. Remote human service professionals use phone calls, emails, video conferencing, and online platforms to assist clients, coordinate care, and provide guidance. This setup offers flexibility for both workers and clients, while still striving to deliver essential social services effectively.

What is the difference between Remote Human Service vs Remote Social Worker?

AspectRemote Human ServiceRemote Social Worker
Required CredentialsVaries; often includes certifications in human services or related fieldsTypically requires a state license and a degree in social work (BSW or MSW)
Work EnvironmentOnline platforms, telehealth, community organizationsTelehealth, client homes (if applicable), agencies
Employer & Industry UsageNonprofits, government agencies, healthcare providersHospitals, clinics, government social services
Common Search & Comparison IntentUnderstanding roles, certifications, and job dutiesClarifying licensing, responsibilities, and work scope

Remote Human Service roles focus on providing support and resources through various online platforms, often requiring general certifications. Remote Social Workers typically need specific licensure and handle more clinical responsibilities. Both roles serve community needs but differ in credentials and scope.

What are the key skills and qualifications needed to thrive as a Remote Human Service Professional, and why are they important?

To thrive as a Remote Human Service Professional, you need a background in social work, psychology, or a related field, often supported by a relevant degree and experience in case management or client support. Familiarity with case management software, secure communication platforms, and sometimes certifications like Certified Social Worker (CSW) or Licensed Professional Counselor (LPC) are typically required. Outstanding soft skills include empathy, active listening, adaptability, and clear virtual communication to effectively support clients remotely. These skills and qualifications are essential for delivering timely, effective assistance and maintaining strong client relationships in a virtual environment.
What cities near Waterloo, IA are hiring for Remote Human Service jobs? Cities near Waterloo, IA with the most Remote Human Service job openings:
Remote Human Service jobs near you
Infographic showing various Remote Human Service job openings in Waterloo, IA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $61,435 per year, or $29.5 per hour.

Remote customer service position CSR 1

PMC Integrity

Waterloo, IA • Remote

$15.50/hr

Other

Medical, PTO

Posted 4 days ago

Job description

Description

Remote Customer Service Representative - Federal Student Loan Support

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and Collections System (DMCS) team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!


Starting Pay: $15.50 per hour + $5.09 per hour Health & Welfare (H&W) Benefits


PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA).

The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.

In addition to competitive pay, employees may receive benefits including paid federal holidays, paid time off, and other employer-provided benefits.

Join PMC Integrity and support important government programs while building your customer service career with a trusted, growing organization.


Job Summary

Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).

Requirements

Minimum Requirements

High School diploma or GED.

6+ months of customer service, administrative, or call center experience.

Must speak, read, and write English fluently.

Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook).

Type at least 23 words per minute.

Organized, detail-oriented, and able to multi-task.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

Must have a logical thought process, be organized, take accurate notes, and refer to notes during processing.

Must be able to identify new scenarios and ask for guidance when none is available.

Must have the ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material.

Must welcome and accept constructive/constant feedback.

Comfortable working independently and in a team environment.


Additional Requirements Per Client

Must reside in the U.S.

Must be a U.S. Citizen.

Must be able to pass a criminal background check.

Must not be delinquent or in default on any federal student loans.

Must adhere to policies related to protecting personally identifiable information.

Must have the ability to write using proper grammar and punctuation.

May be required to work scheduled holidays, overtime, and Saturdays.

Must be able to navigate Microsoft Excel spreadsheets.


Home Office Requirements

Private and secure workspace from home.

Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.

Internet service with sufficient speed for multiple users without latency or lag.

Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred).

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