Customer Success Manager
Tampa, FL · On-site +1
Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... hospitality, tourism, event spaces, and destinations across North America. Our latest product ...
Customer Success Manager
Tampa, FL · On-site +1
Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... hospitality, tourism, event spaces, and destinations across North America. Our latest product ...
Hospitality * Travel Companies * Medical & Healthcare Providers * Education * Professional Services ... Comfortable working in a fast-paced startup environment. * Excellent relationship-building and ...
Hospitality * Travel Companies * Medical & Healthcare Providers * Education * Professional Services ... Comfortable working in a fast-paced startup environment. * Excellent relationship-building and ...
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
Project Manager - Omni
Hollywood, FL · On-site +1
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
Project Manager - Omni
Hollywood, FL · On-site +1
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
... and hospitality. We're taking that foundation of success and bringing it to the digital space ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
Remote Hospitality Startup information
What is the difference between Remote Hospitality Startup vs Remote Hotel Front Desk Agent?
| Aspect | Remote Hospitality Startup | Remote Hotel Front Desk Agent |
|---|---|---|
| Credentials | Varies; often requires hospitality or customer service experience | High school diploma or equivalent; hospitality certifications optional |
| Work Environment | Remote, flexible hours, startup culture | Remote, shift-based, hospitality industry setting |
| Industry Usage | Used in innovative, tech-driven hospitality companies | Traditional hotel chains or online booking services |
| Job Focus | Customer support, operations, or platform management | Guest check-in/out, inquiries, reservations |
Remote Hospitality Startups typically focus on innovative, tech-driven hospitality solutions with flexible remote roles, while Remote Hotel Front Desk Agents handle guest services and reservations for established hotels. The roles differ mainly in scope, environment, and industry focus, but both require strong customer service skills.
What are popular job titles related to Remote Hospitality Startup jobs in Florida? For Remote Hospitality Startup jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Hospitality Startup jobs in Florida look for? The top searched job categories for Remote Hospitality Startup jobs in Florida are:
What cities in Florida are hiring for Remote Hospitality Startup jobs? Cities in Florida with the most Remote Hospitality Startup job openings:
Full-time
Medical, Dental, PTO
Re-posted 29 days ago
Job description
Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote
THE OPPORTUNITY
Threshold 360 has spent a decade building the world's largest platform for immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations across North America. Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D experiences, and branded content. No drone. No crew. No reshoots.
We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we do customer success and redesign the CS playbook.
WHAT YOU'LL OWN
• Gross renewal rate and expansion revenue - you'll own these targets
• A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
• Customer onboarding, platform adoption, and ongoing training across your book of accounts
• Upsell and upgrade conversations - identifying opportunities and closing them in partnership with BD
• Product demos for existing accounts exploring new capabilities
• Direct input to the product roadmap - you'll represent the customer perspective to the team, not just log tickets
• CS infrastructure: define the processes, playbooks, and tools that will take us to the next level
WHAT WE'RE LOOKING FOR
• 2-5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• You've owned a renewal or expansion number - not just contributed to team goals
• A trusted advisor to your accounts - you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• You operate best in an early-stage environment where structure is still being built
• Technically curious with the ability to learn and clearly explain a visual, fast-evolving product
THE PRODUCT
Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard. It's built on our Virtual Tours platform, the industry standard trusted by Marriott, Visit Austin, Visit Dallas, and 20,000+ venues across North America. The product is visually compelling, results-driven, and easy to demonstrate.
NETWORK
20,000+
Venues on platform
DAILY CONTENT VIEWS
2M+
Across partner properties
COMPENSATION & BENEFITS
• Competitive base salary + performance bonus plan
• Stock options / equity participation
• Remote-friendly with HQ access in Tampa, FL
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership
ABOUT THE TEAM
We're a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building something that hasn't existed before, and we're excited to connect with you.
THE OPPORTUNITY
Threshold 360 has spent a decade building the world's largest platform for immersive 360° content - 20,000+ venues, 2 million daily views, and customers spanning hospitality, tourism, event spaces, and destinations across North America. Our latest product, Aether, turns a single photo capture into cinematic video reels, immersive 3D experiences, and branded content. No drone. No crew. No reshoots.
We're looking for a Customer Success Manager to own and grow our customer relationships - and to build the CS function as we scale. This is a ground-floor leadership role: you'll help define how we do customer success and redesign the CS playbook.
WHAT YOU'LL OWN
• Gross renewal rate and expansion revenue - you'll own these targets
• A proactive renewal cadence: structured 12-month touchpoints that add value and drive retention before it's ever at risk
• Customer onboarding, platform adoption, and ongoing training across your book of accounts
• Upsell and upgrade conversations - identifying opportunities and closing them in partnership with BD
• Product demos for existing accounts exploring new capabilities
• Direct input to the product roadmap - you'll represent the customer perspective to the team, not just log tickets
• CS infrastructure: define the processes, playbooks, and tools that will take us to the next level
WHAT WE'RE LOOKING FOR
• 2-5 years in SaaS customer success or account management with a demonstrable retention and renewal track record
• You've owned a renewal or expansion number - not just contributed to team goals
• A trusted advisor to your accounts - you build relationships with operators, not just inboxes
• Background in hospitality, tourism, entertainment, or an adjacent vertical is a strong plus
• Clear, confident communicator - comfortable presenting to hotel GMs, DMO directors, and venue operators
• Able to design new strategies for clients to maximize the value of Threshold360 content and solve their most pressing challenges
• You operate best in an early-stage environment where structure is still being built
• Technically curious with the ability to learn and clearly explain a visual, fast-evolving product
THE PRODUCT
Aether turns a single 360° photo capture into cinematic video reels, immersive 3D experiences, and branded content - all from one dashboard. It's built on our Virtual Tours platform, the industry standard trusted by Marriott, Visit Austin, Visit Dallas, and 20,000+ venues across North America. The product is visually compelling, results-driven, and easy to demonstrate.
NETWORK
20,000+
Venues on platform
DAILY CONTENT VIEWS
2M+
Across partner properties
COMPENSATION & BENEFITS
• Competitive base salary + performance bonus plan
• Stock options / equity participation
• Remote-friendly with HQ access in Tampa, FL
• Flexible PTO and sick time
• Health and dental coverage
• Path for continued professional growth and leadership
ABOUT THE TEAM
We're a small, focused team headquartered in Tampa at Embarc Collective - one of the top startup communities in the Southeast. You'll report to senior leadership and have real influence on how the company operates. We move quickly, we're building something that hasn't existed before, and we're excited to connect with you.
About Threshold 360
Sourced by ZipRecruiter
Industry
Internet and it
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US
Year founded
2015