Senior Clinical Manager
Experience Camps is a national nonprofit that transforms the lives of grieving children through no-cost summer camps, year-round programs, and a culture-shifting movement to normalize childhood grief. Our vision is a world where every grieving child has the support they need to thrive.
THE OPPORTUNITY
Reporting to the Director of Clinical Impact (DCI), the Senior Clinical Manager (SCLM) is responsible for executing all aspects of the organization's clinical camp programming, with a focus on the day-to-day coordination, support, and guidance of clinical staff and services. This role ensures the consistent quality and effectiveness of clinical experiences across programs by overseeing program development, applying clinical policies and protocols, and supervising clinical personnel. The SCLM also leads the management, coaching, and development of both year-round and seasonal clinical teams.
This dynamic role enables mission-driven professionals to bring initiative, passion, social-emotional skills, and clinical expertise to a growing national organization.
RESPONSIBILITIES
The following is not intended to be an exhaustive list. Other responsibilities and duties may be assigned:
CAMP CLINICAL TEAM MANAGEMENT
- Manage a full-time team of Clinical Managers and an Intake Coordinator that implement the clinical philosophy and processes for weeklong and weekend camps.
- Manage the goals, expectations, and communication with seasonal clinical staff, including Clinical Directors, Associate Clinical Directors, and Grief Specialists.
- Cultivate relationships with seasonal leadership staff, caregivers, and the HQ team to ensure operational and emotional harmony.
- Support the integration, collaboration, and clear communication among the program team.
CLINICAL PROGRAM IMPLEMENTATION
- Oversee the planning and execution of virtual camper events (e.g. Holiday Campfire, Camper Reunions, and Caregiver Q&A's).
- Oversee the annual review of camper and caregiver communications, including enrollment and onboarding emails, the Caregiver Handbook, forms and travel, and year-round content to support the camper experience.
- Oversee the planning and organization of monthly virtual staff support circles and blog posts.
- Develop and document clinical activities, with input from Clinical Directors and Clinical Managers.
- Oversee camper outreach and recruitment to achieve goals for enrollment, retention, and diversity.
- In collaboration with the SNCM(s), cultivate partnerships with organizations and agencies for camper referrals and school-year support.
- Oversee the camper intake process. Provide guidance on applicants who should not be invited back or who need additional follow up.
CLINICAL TRAINING & SUPERVISION
- Provide year-round clinical training and supervision for all clinical team members.
- Recruit, interview, and hire clinical staff for all programs.
- Develop training plans and onboarding of seasonal clinical staff.
- Attend, represent, and speak at conferences, retreats, and events.
EXPECTATIONS & COMPENSATION
- 40-50 hours/week (standard schedule is generally Monday through Friday, 9-5/10-6 ET, depending on location) with flexible hours to account for calls and meetings in the evenings
- Primarily remote position with travel for in-person requirements. On-site availability during 3-4 weeks of summer camp programs, plus quarterly travel during the year for programs, events, and meetings
- Annual base salary range: $90,000 - $100,000, commensurate with experience
- In addition to the annual base salary, Experience Camps offers a benefits package for full-time employees including employer-subsidized health, wellness, and technology benefits; a healthcare concierge service; flexible work scheduling; telecommuting; paid holidays; and PTO, bereavement, and parental leave offerings.
QUALIFICATIONS
- LPC, LCSW, LCPC, or similar licensure is required.
- Must have a Masters or Doctoral degree in social work, counseling, clinical psychology, or family therapy.
- Minimum of 5-10 years of clinical experience - preferably with children, adolescents, or families experiencing grief or trauma.
- Experience managing clinical staff, interns, or volunteers.
- Experience in camp settings and peer-to-peer support models.
- Experience designing and implementing grief support programs for youth.
MORE ABOUT THE RIGHT FIT
- A strong passion and commitment towards our mission.
- An excellent relationship builder; quick to connect and build rapport.
- A clear communicator who collaborates and works effectively with others while being willing to receive, give, and implement feedback.
- Empathetic approach to customer service and team management.
- A commitment to diversity and contributing to an inclusive working and learning environment.
- Self-motivated, with an orientation towards learning and development.
- A creative problem-solver who is generous in extending trust while being willing to adapt and try new ideas, policies, and processes.
ABOUT OUR TEAM
We don't take ourselves too seriously, but we take the work very seriously. We laugh a lot. We live by the values. We love what we do. We take our vacation days and believe in self-care. We are a unique blend of strengths and personalities and we seek to understand each other. We get downright giddy at the mention of camp.
OUR CORE VALUES: C.A.M.P.
- Come As You Are (unless you're a jerk): Bring your unique voice and your authentic self to the table. Have an open mind and respect the value in other perspectives.
- Always FTK: Stay true to the mission and focus on the outcomes. Above all else, we are here "For The Kids".
- Make it Count: Whatever you do, do it well. Inspire others through your actions. Lead with passion. Love what you do.
- Pass the Squeeze: Offer support when it's needed. Accept support when it's offered. Be a team player.
Experience Camps is an equal opportunity employer. Our campers come from all walks of life and so do we. We recognize that career paths are not always linear nor traditional. and that many people are less likely to apply unless they meet all requirements. We are looking to hire people from a wide variety of backgrounds because it makes us stronger. If you share our values, and you bring passion and a learning mindset, you belong here and we encourage you to apply. You can learn more about our Diversity, Equity, and Inclusion commitments here.
