Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Quick apply
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Quick apply
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Newton, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Newton, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Cambridge, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Cambridge, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Newton, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Newton, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Cambridge, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Inside Sales Insurance Specialist
Cambridge, MA · Remote
$50K - $60K/yr
Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...
Customer Service Rep II
Revere, MA · On-site +1
$21/hr
As a member of our Contact Center, you'll answer inbound patient calls with warmth and ... High school diploma or GED required Minimum of 1-year customer service, administrative, or call ...
Customer Service Rep II
Revere, MA · On-site +1
$21/hr
As a member of our Contact Center, you'll answer inbound patient calls with warmth and ... High school diploma or GED required Minimum of 1-year customer service, administrative, or call ...
Bilingual Credit Counselor- Remote | West Coast Evening Shift
Newton, MA · On-site +1
$21 - $23/hr
Handle inbound clients actively seeking financial help * Build rapport and uncover each client ... Call center, financial services, credit, banking, or counseling experience is a plus * Motivated by ...
Bilingual Credit Counselor- Remote | West Coast Evening Shift
Newton, MA · On-site +1
$21 - $23/hr
Handle inbound clients actively seeking financial help * Build rapport and uncover each client ... Call center, financial services, credit, banking, or counseling experience is a plus * Motivated by ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Amesbury, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Amesbury, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lowell, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lowell, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Everett, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Everett, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Customer Care Associate (Business Development Representative)
Marlborough, MA · On-site +1
$18 - $22/hr
This isn't a traditional call center position. You'll work alongside our sales, service, marketing ... Home Insulation * Mass Save Home Energy Assessments We continue to grow because we focus on ...
Customer Care Associate (Business Development Representative)
Marlborough, MA · On-site +1
$18 - $22/hr
This isn't a traditional call center position. You'll work alongside our sales, service, marketing ... Home Insulation * Mass Save Home Energy Assessments We continue to grow because we focus on ...
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Haverhill, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Haverhill, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Malden, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Malden, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lexington, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lexington, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Boston, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Boston, MA · Remote
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · On-site +1
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
CSR II Phones ($18.50/hr + $1/pay for performance, Remote)
Lawrence, MA · On-site +1
$18.50/hr
This is a work from home position. ESSENTIAL FUNCTIONS: Demonstrates ability to work in accordance ... Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Account Executive / Inside Sales (US Remote)
Boston, MA · Remote
$17.31/hr
Experience with inbound and/or outbound sales calls, preferably in a call center * Excellent verbal ... Remote Role, Work from Home #LI-CBF #LI-SAFG #LI-Remote Why Corebridge? At Corebridge Financial, we ...
Account Executive / Inside Sales (US Remote)
Boston, MA · Remote
$17.31/hr
Experience with inbound and/or outbound sales calls, preferably in a call center * Excellent verbal ... Remote Role, Work from Home #LI-CBF #LI-SAFG #LI-Remote Why Corebridge? At Corebridge Financial, we ...
Help support the MI team with providing guidance to the Medical Information Call Center, including ... Remote #LI-Full-time
Help support the MI team with providing guidance to the Medical Information Call Center, including ... Remote #LI-Full-time
Remote Home Inbound Call Center information
What is a remote home inbound call center?
A Remote Home Inbound Call Center job involves working from home to answer incoming calls from customers on behalf of a company. These roles typically include providing customer support, handling inquiries, processing orders, or resolving issues. Employees use their own equipment, such as a computer and headset, and connect to the company's systems via the internet. This position is ideal for individuals seeking flexible work arrangements and the ability to work from any location.
What are the key skills and qualifications needed to thrive as a remote home inbound call center representative?
To thrive as a Remote Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and sometimes VoIP technology is often required. Exceptional listening skills, patience, and the ability to stay organized while multitasking set top performers apart. These skills are crucial for delivering excellent customer service, resolving issues efficiently, and maintaining customer satisfaction in a virtual environment.
What are some common challenges faced by remote home inbound call center agents, and how can they be addressed?
Remote home inbound call center agents often face challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring clear communication without face-to-face interaction. To address these, it's important to establish a dedicated, quiet workspace, follow a structured daily routine, and utilize company-provided tools for collaboration and support. Regular check-ins with supervisors and team members, as well as ongoing training, can also help agents stay connected and perform effectively.
What is the difference between Remote Home Inbound Call Center vs Remote Home Customer Service Representative?
| Aspect | Remote Home Inbound Call Center | Remote Home Customer Service Representative |
|---|---|---|
| Primary Role | Handling inbound calls for various clients, providing support and information | Assisting customers with inquiries, complaints, and product/service information |
| Required Skills | Communication, problem-solving, multitasking | Communication, patience, product knowledge |
| Work Environment | Home-based, call center setup | Home-based, individual customer interactions |
| Certifications | Typically none required; customer service skills preferred | Typically none required; customer service experience preferred |
While both roles involve working from home and handling inbound calls, the Remote Home Inbound Call Center often supports multiple clients or products within a call center environment, whereas the Remote Home Customer Service Representative usually focuses on assisting customers for a specific company or brand. Both positions require strong communication skills and are popular in the remote work industry.
What cities in Massachusetts are hiring for Remote Home Inbound Call Center jobs?
Cities in Massachusetts with the most Remote Home Inbound Call Center job openings:
Inside Sales Insurance Specialist
Newton, MA • Remote
AMBA
• Insurance Services • 501 - 1,000 employees501 - 1,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Job description
Inside Sales Insurance Specialist (W2, Remote)
Full-Time | Monday through Friday
Compensation: Hourly base plus performance bonuses
Compensation: Hourly base plus performance bonuses
License: Life and Health preferred
Important Role Overview
This is a high-volume outbound calling role in a structured inside sales environment. Successful candidates are comfortable spending the majority of their workday actively dialing, following up, and converting member conversations into enrollments.
While leads are provided, this is not an inbound or appointment-setting role. Consistent outbound activity is the primary driver of success in this position.
About AMBA
AMBA partners with public employee, alumni, and professional occupation associations nationwide to deliver Life and Supplemental Health insurance benefits to their members. We work with some of the most significant retired public employee associations in the country, supporting millions of members across all 50 states.
As an Inside Sales Insurance Specialist, you will engage existing members and policyholders to educate them on benefit options and enroll them in coverage that meets their needs.
What You Will Do
- Make 150 or more outbound calls per day using company-provided lead lists
- Spend the majority of your workday actively dialing, speaking with members, and following up
- Deliver scripted and consultative sales presentations over the phone
- Educate members on supplemental Life and Health insurance products and complete enrollments
- Manage inbound calls as volume allows, with outbound calling remaining the primary responsibility
- Accurately document all activity in Salesforce and manage a personal sales pipeline
- Meet daily activity expectations and monthly performance goals
- Provide a professional, compliant, and member-focused experience on every call
Work Environment
This role operates in a structured, metrics-driven call center environment with clear daily expectations for outbound call volume, talk time, conversions, and documentation accuracy. Success requires consistency, resilience, and comfort with repetition.
This Role Is a Strong Fit If You
- Have experience in a high-volume outbound sales or call center role
- Are comfortable making frequent outbound calls throughout the day
- Understand that leads support the work, but dialing drives results
- Are motivated by structure, accountability, and measurable goals
- Can handle phone-based rejection while maintaining professionalism
- Are seeking a stable W2 role with performance-based earning potential
This Role May Not Be a Fit If You
- Prefer inbound-only or appointment-based sales roles
- Are uncomfortable with frequent dialing or high daily call expectations
- Need a highly flexible or unstructured workday
- Are looking for an account management or relationship-only role
What You Bring
- Active Life and Health insurance license preferred. Candidates without an active license must be willing and able to obtain licensure within a defined onboarding timeframe.
- Two or more years of insurance sales or high-volume call center experience preferred
- Strong communication, listening, and objection-handling skills
- Comfort working in a fast-paced, goal-driven environment
- Technical proficiency with CRM tools. Salesforce experience is a plus
- Reliability, resilience, and a consistent work ethic
Compensation and Benefits
- Hourly base pay plus monthly performance bonuses
- Typical first-year earnings range from $50,000 to $60,000
- Top performers earn $100,000 or more
- Comprehensive benefits package including medical, dental, vision, life, and long-term disability coverage
- 401(k) with company match
- Paid time off and paid holidays
- Career development, coaching, and internal advancement opportunities
Apply Today
If you are licensed, comfortable with high-volume outbound calling, and ready to build a stable inside sales career with strong earning potential, we invite you to apply today.
AMBA is proud to be an Equal Opportunity Employer.
About AMBA
Sourced by ZipRecruiter
Industry
Insurance services
Company size
501 - 1,000 Employees
Headquarters location
Austin, TX, US