Remote Hermit Jobs (NOW HIRING)

Koniag Technology Solutions, LLC, a Koniag Government Services company, is seeking a Salesforce Testerto support KTS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Primarily remote. Occasional on-site presence may be required at USDA or customer locations (e.g., FEMA, FNA, or AMS offices) as directed by the Contracting Officer's Representative (COR). Core business hours are Monday-Friday, 8:00 a.m. - 5:00 p.m. ET, excluding federal holidays.
Koniag Technology Solutions is seeking a Salesforce Tester to support the USDA Digital Infrastructure Services Center (DISC), Digital Services Center Division (DSCD), Enterprise SaaS Branch (ESB). This role will support multiple USDA task orders, primarily focused on the USDA Food and Nutrition Agency (FNA, previously known as FNS), with the ability to provide cross-functional testing support to the Federal Emergency Management Agency (FEMA) Hermit's Peak Claims and Loss Information Portal (CLIP) and the USDA Agricultural Marketing Service (AMS) ATLAS program.
The Salesforce Tester will be responsible for planning, executing, and documenting testing activities across multiple Salesforce-based customer programs. This includes functional testing, system integration testing, regression testing, and user acceptance testing (UAT) support. The tester will work closely with developers, business analysts, federal leads, and end users to ensure that all application enhancements and new features meet defined requirements, quality standards, and federal compliance requirements before deployment.
The tester will play a critical role in maintaining the quality and integrity of Salesforce applications across all supported customer programs. This role works within an Agile methodology and contributes to sprint ceremonies, defect management, and continuous improvement efforts across a multi-contractor, multi-customer environment.
This is a dynamic role that requires the ability to manage testing activities across multiple task orders simultaneously while maintaining thorough documentation and meeting the unique operational, technical, and security requirements of each customer program.
Education & Experience:

• Minimum of 1-2 years of experience in software quality assurance and testing
• Experience working on federal government IT contracts is strongly preferred.
• Experience supporting multiple concurrent projects or task orders within a government contracting environment.
• Experience working in Agile/Scrum environments, including participation in sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Experience supporting SaaS-based cloud platform testing in a large, complex enterprise environment.
• Prior experience supporting USDA agencies or federal civilian agencies such as FEMA, FNS/FNA, or AMS is a plus.

Required Skills & Competencies:
Salesforce Testing:

• Demonstrated experience testing Salesforce applications, including custom configurations, Apex triggers, Lightning Web Components (LWC), Flows, and integrations
• Ability to develop and execute test plans, test cases, test scripts, and test reports for Salesforce-based applications
• Experience performing functional testing, regression testing, system integration testing (SIT), and user acceptance testing (UAT)
• Ability to test third-party integrations within Salesforce environments (e.g., DocuSign, Slack, Microsoft Teams, MuleSoft)
• Experience validating data integrity, data validation rules, and reconciliation across Salesforce and connected systems
• Ability to perform security access testing, including validation of user roles, profiles, and permission sets
• Familiarity with Salesforce sandbox environments and the ability to manage testing activities across multiple sandbox tiers (e.g., Dev, QA, UAT, Production)
• Experience testing No Code/Low Code configurations as well as custom-developed Salesforce solutions
• Ability to conduct impact analysis testing when changes are made to connected or downstream systems
• Knowledge of Salesforce governance standards and technical best practices as they relate to quality assurance

Defect Management:

• Experience identifying, documenting, tracking, and managing defects and change requests from discovery through resolution and closure
• Ability to clearly communicate defect details, severity, and reproduction steps to development teams
• Experience using defect tracking tools such as Jira or Azure DevOps to log and manage defects within Agile sprints
• Ability to perform root cause analysis and work collaboratively with developers to verify defect fixes
• Experience managing regression testing cycles following defect resolution or new feature deployments

Test Planning & Documentation:

• Ability to develop and maintain comprehensive test plans aligned with product roadmaps and sprint objectives
• Experience creating and maintaining test case libraries and traceability matrices to ensure requirements coverage from identification through deployment
• Ability to document test results, defect reports, and testing summaries for review by federal leads and the COR
• Experience maintaining up-to-date testing documentation in government-provided tools such as SharePoint or similar platforms
• Ability to contribute to the Quality Assurance Plan (QAP) and support ongoing quality control activities across all customer programs

Agile & Program Support:

• Familiarity with Agile tools (e.g., Jira, Azure DevOps) for sprint tracking, backlog management, and burndown reporting
• Ability to contribute to sprint planning, daily standups, retrospectives, and sprint reviews across multiple project teams
• Experience supporting separate testing backlogs and sprint management for each customer as required
• Ability to clearly communicate testing status, risks, and blockers during Agile ceremonies and in written status reports
• Experience contributing to weekly and monthly status reports that reflect testing progress, defect metrics, and quality trends

Multi-Customer & Cross-Functional Support:

• Demonstrated ability to manage testing activities across multiple task orders and customer environments simultaneously
• Experience supporting programs with varying operational, technical, and security requirements
• Ability to maintain sufficient capacity to support surge testing requirements across FNA, FEMA CLIP, and AMS ATLAS when needed
• Strong understanding of how to apply consistent testing standards and governance across different customer programs
• Ability to collaborate effectively with developers, business analysts, and federal leads across multiple concurrent programs

Security & Compliance Testing:

• Understanding of federal IT security requirements and ability to support testing activities related to Authority to Operate (ATO) documentation
• Experience validating Section 508 accessibility compliance in Salesforce application development and enhancements
• Adherence to USDA IT policies, Supply Chain Risk Management (DR 3540-004), and data rights obligations
• Ability to meet unique security and compliance testing requirements specific to each customer, including FEMA/DHS and USDA agency standards

Communication & Collaboration:

• Strong written and verbal communication skills
• Ability to work effectively in a multi-contractor, multi-customer environment, fostering transparency and information sharing
• Ability to clearly communicate testing results and quality concerns to both technical and non-technical stakeholders across different agencies
• Ability to support customer-specific testing communications and contribute to stakeholder engagement across FNA, FEMA, and AMS programs

Desired Skills & Competencies:
Salesforce Certifications such as:

• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce Associate
• Salesforce AI Associate

Testing & Quality Certifications such as:

• ISTQB Certified Tester Foundation Level (CTFL)
• Certified Software Quality Analyst (CSQA)
• AWS Certified Cloud Practitioner or similar cloud platform certification

Technical Skills:

• Experience with automated testing tools compatible with Salesforce (e.g., Selenium, Provar, or Salesforce's built-in testing frameworks)
• Familiarity with MuleSoft integration testing across on-premise and cloud environments
• Experience testing DocuSign integration within Salesforce environments
• Familiarity with Experience Cloud/Community Portal testing
• Knowledge of Robotic Process Automation (RPA) testing approaches
• Experience testing file-sharing solution integrations within Salesforce
• Familiarity with OwnBackup or similar backup and recovery validation
• Knowledge of SharePoint for documentation and test artifact management
• Familiarity with UI/UX testing principles and usability testing methods

Program & Agency Knowledge:

• Prior experience or familiarity with USDA Food and Nutrition Agency (FNA/FNS) programs, systems, or business processes
• Familiarity with FEMA disaster recovery programs, including claims management systems
• Knowledge of or experience supporting USDA Agricultural Marketing Service (AMS) programs or the ATLAS system
• Understanding of Inter-Agency Agreement (IAA) structures and how they impact service delivery and testing scope
• Familiarity with USDA OCIO DISC organizational structure and service delivery model
• Experience supporting phase-in/phase-out transitions on federal contracts, including knowledge transfer and test documentation handoff

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352