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Remote Helpdesk Support Jobs in Monroe, NC (NOW HIRING)

HB Travels

Booking Coordinator (Remote)

Charlotte, NC · Remote

$20K - $45K/yr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We're looking for an organized and ... support needed to help you succeed. Key Responsibilities * Coordinate travel reservations ...

HB Travels

Booking Coordinator (Remote)

Charlotte, NC · Remote

$17 - $21.75/hr

Job Type: Full-Time | Remote | Flexible Schedule About the Role We#39;re looking for an organized ... support needed to help you succeed. Key Responsibilities * Coordinate travel reservations ...

AEG

Remote Broadcast Engineer

Concord, NC · On-site +1

NASCAR is seeking an experienced Remote Broadcast Engineer to help deliver the live broadcasts that ... Support redundancy and disaster recovery processes, including the management and verification of ...

Nascar

Remote Broadcast Engineer

Concord, NC · Remote

NASCAR is seeking an experienced Remote Broadcast Engineer to help deliver the live broadcasts that ... Support redundancy and disaster recovery processes, including the management and verification of ...

TEKsystems

Supervision Support Specialist

Fort Mill, SC · Remote

$25 - $33/hr

... remote position. Application Deadline This position is anticipated to close on Aug 25, 2026. About ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

ForgeFit

Remote Customer Service Specialist

Charlotte, NC · On-site +1

$16.50 - $22/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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Showing results 21-40

All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Monroe, NC

Remote Helpdesk Support information

See Monroe, NC salary details

$11

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$31

How much do remote helpdesk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote helpdesk support in Monroe, NC is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.09 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What job categories do people searching Remote Helpdesk Support jobs in Monroe, NC look for?

The top searched job categories for Remote Helpdesk Support jobs in Monroe, NC are:

What cities near Monroe, NC are hiring for Remote Helpdesk Support jobs?

Cities near Monroe, NC with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you

Booking Coordinator (Remote)

HB Travels

Charlotte, NC • Remote

$20K - $45K/yr

Part-time

Re-posted 10 days ago

Job description

Job Type: Full-Time | Remote | Flexible Schedule

About the Role

We're looking for an organized and customer-focused Booking Coordinator to join our growing remote team.

In this role, you'll assist clients with reservations, scheduling, and travel planning while ensuring a seamless booking experience from start to finish. You'll communicate with clients, coordinate travel arrangements, and provide exceptional customer support throughout the process.

Whether you're experienced in customer service or looking to build a career in the travel industry, we provide the training and support needed to help you succeed.

Key Responsibilities

  • Coordinate travel reservations, including hotels, resorts, cruises, and vacation packages
  • Assist clients with booking requests, confirmations, cancellations, and itinerary updates
  • Respond to customer inquiries via phone, email, and online communication platforms
  • Research travel options that align with client preferences and budgets
  • Maintain accurate customer and reservation records
  • Communicate booking details and travel information clearly and professionally
  • Provide outstanding customer support before, during, and after travel

Qualifications

We're looking for candidates who are:

  • Customer-focused with excellent communication skills
  • Organized and detail-oriented
  • Comfortable working independently in a remote environment
  • Proficient with computers and online communication tools
  • Strong problem-solvers with effective time-management skills
  • Eager to learn new systems and processes

Previous experience in customer service, scheduling, hospitality, retail, administration, reservations, or travel is helpful but not required. Comprehensive training is provided.

What We Offer

  • 100% Remote Position
  • Flexible Scheduling Options
  • Comprehensive Training and Onboarding
  • Ongoing Mentorship and Professional Development
  • Supportive Team Environment
  • Career Growth Opportunities
  • Performance-Based Compensation
  • Access to Travel Industry Resources and Benefits

Why Join Us?

We believe great service starts with great people. Our team is dedicated to helping clients plan memorable travel experiences while providing a collaborative environment where team members can develop new skills and grow professionally.

If you're looking for a flexible remote opportunity with room for growth, we'd love to hear from you.

Work Location

Remote — applicants must reside in approved hiring regions.

Apply Today

If you're ready to join a team that values exceptional customer service and professional growth, submit your application today. We look forward to learning more about you!