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Remote Helpdesk Support Jobs in Lexington, KY (NOW HIRING)

Nexera

Entry Level Remote Sales Role

Lexington, KY · Remote

$1.5K - $5.3K/wk

In this role, you will help families find the right financial protection coverage for their needs ... We provide full training and licensing support. Why recent grads choose this over a traditional job ...

ABB

Utility Sales Support

Lexington, KY · Remote

$17.75 - $23.25/hr

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... While this is a remote position, candidates must be located in the United States. You will be ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Lexington, KY

Remote Helpdesk Support information

See Lexington, KY salary details

$12

$23

$33

How much do remote helpdesk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote helpdesk support in Lexington, KY is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.82 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Lexington, KY?

For Remote Helpdesk Support jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Lexington, KY look for?

The top searched job categories for Remote Helpdesk Support jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Remote Helpdesk Support jobs?

Cities near Lexington, KY with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Lexington, KY as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $47,861 per year, or $23 per hour.

Kentucky (remote) - School psychologist

Presence

Ford, KY • Remote

Full-time

Re-posted 24 days ago

Job description

What youll do

  • Provide student counseling and psychoeducational evaluations

  • Participate in IEP meetings

  • Complete comprehensive case reports and educational eligibility determinations

  • Exercise strong communication and relationship-building skills to collaborate with onsite school personnel and build rapport with students

About you

  • 1 or more valid state licenses or equivalent school psychologist certification

  • Active DOE licensure

  • 1 year of experience providing evaluations/counseling in a school setting (excluding the internship/practicum year)

  • Experience participating in IEP meetings, acting as case manager, and completing comprehensive case reports and educational eligibility determinations

  • Reliable Wi-Fi/Internet access

  • Owns a reliable personal computer

  • Working knowledge of technology, such as headphones and personal computers

  • Nationally Certified School Psychologist (NCSP) credential preferred but not required

About Presence

As a trusted partner and advocate for clinicians since 2009, we offer our large community of remote providers access to an award-winning platform, assessment and therapy materials, continuing education, and networking opportunities to help them succeed. Through ongoing, clinically-led career resources and support, were meeting the needs and creating career options for clinicians todaywherever they are.

Lets talk perks and benefits

  • Flexible, remote scheduling

  • No-cost continuing education courses and clinical workshops tailored to your professional development

  • Access to the award-winning Presence platform, featuring curated session materials from top publishers like Highlights, SPARK Innovations and more

  • An extensive virtual library of peer-reviewed studies and online assessments, including online versions of the Woodcock-Johnson IV and Wechsler Intelligence Scale for Children, Fifth Edition

  • Designated clinical guidance

  • Cross-licensing support

Just so you know

  • All your information will be kept confidential according to Equal Employment Opportunity guidelines

  • Our clinicians can choose to work as little as 5 hours per week or work up to 40: All availability will be considered within typical school-based hours

  • $48- $51 perhour for direct therapy/ counseling services

  • Evaluations will be compensated on a component billing model that is separate from the hourly rate