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Remote Helpdesk Support Jobs in Irvine, CA (NOW HIRING)

Tech Solutions LA Inc.

IT Support Technician L1

Lakewood, CA · Remote

$22.75 - $31.25/hr

This is a part-time, primarily remote position with occasional onsite field work at client ... Proven experience in IT support within a helpdesk or MSP environment * Working knowledge of Windows ...

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Company Overview: At Wayvia, we help the world's top brands stay ahead--using AI, data, and ... This is a remote position open to candidates based in the United States. Compensation: The salary ...

ForgeFit

Remote Customer Service Specialist

Long Beach, CA · Remote

$18 - $23.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · Remote

$17.75 - $23.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

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How much do remote helpdesk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote helpdesk support in Irvine, CA is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.88 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are the most commonly searched types of Helpdesk Support jobs in Irvine, CA?

The most popular types of Helpdesk Support jobs in Irvine, CA are:

What are popular job titles related to Remote Helpdesk Support jobs in Irvine, CA?

For Remote Helpdesk Support jobs in Irvine, CA, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Irvine, CA look for?

The top searched job categories for Remote Helpdesk Support jobs in Irvine, CA are:

What cities near Irvine, CA are hiring for Remote Helpdesk Support jobs?

Cities near Irvine, CA with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Irvine, CA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,688 per year, or $24.9 per hour.

Remote Service Support Specialist

Daisy Co.

Costa Mesa, CA • Remote

$96K - $120K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

About Daisy
Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.
Position Summary
The Service Support Specialist is the first voice clients reach when something is not working in their smart space, and the person who owns what happens next. Working remotely as part of the Daisy Call Center team, you diagnose and resolve audio-visual, networking, control, lighting, and surveillance issues remotely, and when an issue cannot be closed over the phone you coordinate the full path to resolution: work order creation and assignment, scheduling, technician briefing, parts and repair tracking, client confirmation, and closeout.
This is a combined technical and coordination role. Roughly half the day is live client and technician support; the other half is disciplined case ownership in Dynamics, ensuring nothing sits idle and no branch technician arrives onsite without full context. You partner closely with branch service, sales, and trade partners to keep client systems running seamlessly.
Key Responsibilities
Remote technical support
  • Client troubleshooting: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools.
  • Technician support: Provide expert remote support to Daisy Technicians while they are in the field.
  • Escalation point: Act as the escalation point for advanced troubleshooting before a truck roll is committed, including remote reboots and system resets across multiple software platforms.
  • Proactive monitoring: Use remote monitoring and web resource tools to identify client needs from active alerts, system health, and service history before the client calls.

Case and service coordination
  • Case ownership: Open a case in Dynamics for every material interaction and either resolve and close it, or assign it to a branch with full context.
  • Work orders and scheduling: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm date, access, and point of contact with the client.
  • Technician handoff: Brief the assigned technician with accurate notes on the issue, what has already been ruled out, and what is required onsite.
  • Queue discipline: Actively manage case status and aging so every client is responded to promptly and no case stalls; drive each case through to a clean closeout.
  • Onsite follow-up: Recap service visits before and after dispatch, confirm with the client that the issue is resolved, and schedule return visits where needed.
  • Repairs and RMAs: Track equipment repairs and replacements, then schedule reinstallation and update the case with current status.
  • Approvals and billing: Capture client approval for product and labor, collect payment over the phone using Daisy payment links, and review completed service orders for the accounting team.

Client and commercial
  • Client engagement: Build trust on every call, with a calm and clear phone presence that de-escalates difficult situations.
  • DaisyCare and membership: Enroll clients in ongoing support programs and explain the value clearly.
  • Lead handling: Pre-qualify leads against the documented lead-management process and route them to the appropriate branch sales contact.
  • Contracts and upgrades: Recognize service-agreement and upgrade opportunities and transfer them to the sales team.
  • Client records: Keep contacts, access details, credentials, and VIP client information accurate and current in Dynamics.

Documentation and improvement
  • Documentation: Capture clear, accurate notes on every case so the next person picking it up loses no context.
  • Continuous improvement: Surface gaps in process, systems, and training, and help refine call-center and service-coordination processes as the function scales.

Systems You Will Support
You should be confident learning and supporting the platforms Daisy clients rely on. Deep expertise across every system is not required at hire, but a strong base in networking and at least one major control platform is essential.
  • Control and automation: Control4, Savant, Crestron, URC, Josh.ai, Elan
  • Networking: routing, switching, and Wi-Fi on Araknis, Ubiquiti, eero, Fortinet, Cisco, or Ruckus
  • Audio-video distribution: matrix switching, HDMI and fiber extenders, video over IP, and IR, RS-232, and IP control
  • Lighting and shades, and IP surveillance platforms
  • Daisy business systems: Dynamics 365, RingCentral, Beetexting, and Daisy payment links

Qualifications
  • High school diploma or equivalent required; bachelor's degree a plus.
  • 3 to 5 years in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone.
  • Experience in a client-service environment serving high-end clientele; call center experience strongly preferred.
  • Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred.
  • Solid networking fundamentals across routing, switching, and Wi-Fi.
  • Demonstrated experience owning a service queue, including scheduling, dispatch coordination, and follow-through to closure.
  • Comfort with CRM-based case management (Dynamics 365 a plus) and telephony and messaging tools (RingCentral, Beetexting).
  • Professional phone etiquette, strong written communication, and the ability to run several communication channels at once.

Preferred Attributes
  • Strong accountability and ownership; closes the loop without being chased.
  • Client-centric and innovative mindset in every client interaction.
  • Effective proactive problem-solving; comfortable working through ambiguity over the phone.
  • Attention to detail, strong organizational skills, and the ability to juggle multiple urgent requests against tight timelines.
  • Disciplined use of CRM systems and aptitude for working across multiple software platforms.
  • Collaborative across branch and central teams; an over-communicator by instinct.
  • Commitment to continuous learning and adaptability to new technologies.

Remote Work Requirements
  • Reliable high-speed internet (minimum 100 Mbps down / 20 Mbps up recommended) and a quiet, dedicated workspace.
  • Ability to work scheduled shifts within Daisy Call Center hours, including rotating coverage as the function scales.
  • Daisy provides the computer, headset, and required software.

Compensation & Benefits
  • Competitive compensation based on experience.
  • Health insurance (medical, vision, dental).
  • 401(k) retirement plan.
  • Paid vacation and sick leave.
  • Opportunities for professional growth and industry certification, including manufacturer training pathways.

Work Environment
Fully remote role.
Daisy maintains a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and whenever representing the brand. The same expectation applies during scheduled remote work hours.
Daisy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
This is a remote position.
Compensation: $96,000.00 - $120,000.00 per year
Join the Team that's Simplifying Smart Technology
Daisy is the first national brand to help people easily use and enjoy technology, fostering a sense of security, comfort, and happiness in their spaces. As we expand across the country, we're looking for passionate, driven, and innovative team members eager to contribute to our mission. While we have various open opportunities, we're always welcoming new Technicians!
The Daisy Difference for Technicians
We empower our Technicians as critical thinkers who provide exceptional service to our valued clients every day. Whether you aspire to advance your technical mastery, expand your role to leadership, or even own a Daisy branch one day, we provide the training resources and support to help you get there.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Daisy Corporate.

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