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Remote Helpdesk Support Jobs in Atlanta, GA (NOW HIRING)

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

Manage and resolve a variety of help desk tickets. * Solving escalated complex issues with clear documentation and recommendations. * Support a fully remote workforce through ticketing systems ...

Glytec

Technical Support Specialist

Atlanta, GA · On-site +1

Join our mission as a Technical Support Specialist and help our partners deliver meaningful ... This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ...

OM

Human Resources Support Volunteer

Tyrone, GA · On-site +1

$51K - $61K/yr

Human Resources Support Volunteer Operation Mobilization USA Volunteer Role | Remote or On-Site ... Help maintain HR files, databases, and digital records * Assist with HR reporting and data projects ...

Jetset With J

Remote Travel Advisor

Atlanta, GA · Remote

$35K - $65K/hr

Administrative support * Sales * Retail * Education * Healthcare * Remote work * Or anyone looking to build a flexible career in the travel industry If you enjoy helping people, have excellent ...

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Remote Helpdesk Support information

See Atlanta, GA salary details

$12

$22

$32

How much do remote helpdesk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote helpdesk support in Atlanta, GA is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $24.95 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Atlanta, GA?

For Remote Helpdesk Support jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Atlanta, GA look for?

The top searched job categories for Remote Helpdesk Support jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Helpdesk Support jobs?

Cities near Atlanta, GA with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Atlanta, GA as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Remote job distribution, with an average salary of $46,307 per year, or $22.3 per hour.

AI Training Specialist (Data Annotation)

Remote Talent Cloud

Atlanta, GA • Remote

$20/hr

Contractor

Posted 20 days ago

Job description

As an AI Training Specialist (Data Annotation), you'll play a key role in helping train and improve artificial intelligence (AI) systems. Your work will directly support how AI models learn to recognize text, images, and other data accurately.

Your main responsibilities will include:

  • Labeling and categorizing data (such as text, images, or short videos) according to detailed project guidelines
  • Reviewing and verifying data for accuracy, consistency, and completeness
  • Identifying and flagging any errors, inconsistencies, or unclear data
  • Following clear annotation instructions to ensure high-quality results
  • Meeting productivity and accuracy goals within project timelines
  • Maintaining confidentiality and adhering to all data security standards

Requirements

We're looking for detail-oriented individuals who are comfortable working independently and enjoy structured, accuracy-focused tasks. The ideal candidate will have:

  • This is a fully remote position, but you must be located within the United States
  • Excellent attention to detail and strong organizational skills
  • A reliable Internet connection and computer
  • The ability to focus for extended periods and follow detailed written instructions
  • Strong written communication skills in English
  • Previous data annotation, labeling, or transcription experience is a plus, but not required

Benefits

  • Fully remote: work from anywhere within the United States
  • Full-time and part-time available
  • Competitive hourly pay from $20/hr
  • Training provided for all annotation tools and workflows
  • Gain hands-on experience supporting real-world AI training projects
  • Be part of a growing remote team working on cutting-edge technology

Apply